The price is great for the amount of cover provided. Easy website to use , thanks guys, hopefully I don’t find out how helpful you will be if a incident happens 🤞
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed. Thank you
Company replied
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... See more
Company replied
Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hop... See more
Company replied
Company details
Written by the company
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4.1
Great
9K reviews
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I'm not happy I had 3 points on my…
I'm not happy I had 3 points on my licence which have expired and they put my insurance up about £150 money grabbing , I don't recommend and won't be doing business with zenith again .
April 17, 2026
Reply from Zenith Insurance
Hi Darren,
Thank you for your feedback.
I’m sorry to hear you’re unhappy with the increase in your premium. While points may be removed from your licence after 3 years, most insurers require details of any claims or driving convictions from the past 5 years when calculating a quote, which can still impact the price.
We understand this can be frustrating and appreciate you sharing your experience.
We will be in touch to discuss this further.
Vicky
Reply from Zenith Insurance
Hi Paul,
Thank you for taking the time to review your recent experience with us!
Vicky
Great quotes
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
April 5, 2026
Reply from Zenith Insurance
Hi D W,
It's fantastic to hear you were happy with our service and would highly recommend us to others!
Kirsty
Reply from Zenith Insurance
Hi James,
Thank you for your feedback!
We’re really pleased to hear you found everything straightforward – that’s exactly the experience we aim to deliver.
We appreciate you choosing Zenith Insurance, and if you ever need any help, we’re always here for you!
Thanks Laura
So far pretty easy access online no…
So far pretty easy access online no issue what good quote
April 6, 2026
Reply from Zenith Insurance
Hi Arslan,
Thank you for your great 5 star feedback!
We're really pleased to hear you found everything easy to access online and that you were happy with your quote – that’s exactly the experience we aim to provide
Thanks again for choosing Zenith Insurance!
Laura
Reply from Zenith Insurance
Hi Pete,
It's fantastic to hear you found it very quick and easy sorting out insurance with ourselves!
Kirsty
I think it's the best company to work…
I think it's the best company to work with, so I chose Zenith
April 12, 2026
Reply from Zenith Insurance
Hi I C,
Thanks for your 5 star review and feedback!
Kirsty
great service
April 10, 2026
Reply from Zenith Insurance
Hi Simon,
Thank you for taking the time to leave us your five-star review!
Vicky
Awful customer service
Awful customer service, awful company in general. They will miss sell policies and not be very helpful when questioned. I thought i had breakdown cover then when needed it was only road side assistance. This was not explained when i took out the policy. I will not use this company again and i reccomend other avoid as well
April 9, 2026
Unprompted review
Reply from Zenith Insurance
Hello Martyn,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback!
This certainly isn’t the level of service we aim to provide, and we’re sorry if there was any confusion around your cover—especially when it came to the difference between roadside assistance and full breakdown cover. We understand how frustrating that must have been when you needed support.
We take concerns about policy clarity very seriously, and your comments will be shared with our team to help us improve how we explain cover options during the purchase process.
We’d really like the chance to look into this for you and see if we can help in any way. Please email your policy details over to us at social@zenithinsurance-bisl.co.uk to allow us to get in touch with you.
Many Thanks
Laura
Reply from Zenith Insurance
Hi John,
Thank you for your fantastic feedback!
We’re delighted to hear that you found the process quick and our cover to be the best value. Providing a smooth experience and great prices is exactly what we aim for, so it’s wonderful to know we delivered for you.
Welcome to Zenith Insurance!
Thanks Laura
Excellent service
April 9, 2026
Reply from Zenith Insurance
Hey,
Thank you for taking the time to leave your five-star review!
Vicky
Reply from Zenith Insurance
Hey Florin,
Thank you for your fab five star review!
Vicky
Reply from Zenith Insurance
Hey Darren,
Thank you so much for your kind words!
We’re absolutely delighted to hear that you found our service excellent and speedy – that’s exactly what we aim for.
It’s great to know we made such a positive impression, and your feedback really means a lot to our team.
If there’s ever anything more we can help you with, we’re always here!
All the best,
Laura
Reply from Zenith Insurance
Hey,
Thank you for your five-star review!
Vicky
It was fast and easy.
April 1, 2026
Reply from Zenith Insurance
Hi,
Thank you for your five-star review!
Vicky
I am extremely dissatisfied with this…
I am extremely dissatisfied with this car insurance company. The final price was not what was initially quoted; it increased after discussions. The customer service was terrible—I spoke to three different people, and each one gave me different information. I do not recommend this company to anyone. It causes a lot of issues and raises the price unexpectedly.
April 5, 2026
Reply from Zenith Insurance
Hi Lukasz,
Thanks for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating it must have been to receive a different price than initially quoted, and to get inconsistent information when speaking to multiple agents — that’s not the level of service we aim to provide.
From what we can see, the change in premium was due to necessary adjustments to the policy that would affect the overall price. That said, we appreciate this may not have been clearly explained at the time, and we’re sorry for any confusion caused.
We will be in touch to discuss this further.
Vicky
Reply from Zenith Insurance
Hello,
Thank you for your great review!
We’re glad to hear you had a very good experience with Zenith Insurance. Providing reliable service and support is always our goal!
Welcome to Zenith Insurance.
Thanks Laura
Excellent company to deal with
April 3, 2026
Reply from Zenith Insurance
Hi Paul,
Thank you for your brilliant review!
We’re delighted to hear that you’ve had a positive experience with Zenith Insurance. Making things easy and reliable for our customers is always our goal!
Welcome to Zenith Insurance!
Laura
Reply from Zenith Insurance
Hi,
Thank you for your amazing review!
We’re thrilled to hear that you think so highly of Zenith Insurance. Providing excellent service and peace of mind is always what we strive for!
Thanks for choosing Zenith Insurance!
Laura
Excellent service from staff who are…
Excellent service from staff who are professional and knowledgeable
March 24, 2026
Reply from Zenith Insurance
Hello,
Thank you for your wonderful 5 star review!
We’re delighted to hear that our team provided you with professional and knowledgeable service. Delivering excellent support is exactly what we aim for at Zenith Insurance.
Thanks for choosing us!
Laura
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