I ordered an electronic waterfall in early September and received it around 30 days later. The photos and video on their website made it appear impressive, however, when it arrived, to my surprise, I... See more
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I went for two selection boxes of mixed low/ non alcoholic beers. I’ve only had one so far Andnams ghost ship and that was really nice. Seems to be a good selection so looking forward to trying more.... See more
I would like to say how much I enjoyed my recent purchase the nearest to the real thing I have ever tasted.
My case of AF beer didn’t arrive within the 3-7 day delivery time. I contacted Zeroholic asking where it was and Huw got back to me the same day. My postage was refunded and a second case was despatch... See more
Company details
Information provided by various external sources
We stock the best and most exciting alcohol free beers, ciders, spirits and wines.
Contact info
12 Chestnut Court, LL57 4FH, Bangor, United Kingdom
- 01248 305021
- info@zeroholic.co.uk
- zeroholic.co.uk
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The site was incredibly easy to use
The site was incredibly easy to use. The drinks were delivered very quickly indeed. First class service.
May 30, 2020
Unprompted review
I am delighted with the taste of Leffe…
I am delighted with the taste of Leffe 0% alcohol and am looking forward to tasting the nirvana stout and smash citrus
May 30, 2020
Unprompted review
Still waiting.....
I've still not received my order and apart from the original order confirmation I've had no communication at all. Disappointed.
May 29, 2020
Unprompted review
Reply from Zeroholic
Hello, I'm very sorry you feel disappointed, that's not what we want at all.
We're currently advising up to 7 working days for delivery and because of the bank holiday this week it's been 4 working days today.
I appreciate it can be a long wait and so we try to take every reasonable method to inform customers of the delay through the notification banner on the website and on the shipping option itself.
If you prefer to cancel and have a refund then that's no problem at all and I can organise that straight away for you, just get in touch via email if you do and I'll issue it immediately.
These are temporary delays as a result of Covid-19 as we have put in place measures to protect warehouse staff, hopefully we can return to next working day deliveries soon.
Excellent products and costumer…
Excellent products and costumer service.
5star
May 27, 2020
Unprompted review
Excellent service and some really great…
Excellent service and some really great tasting beers, the Leffe on was really good !
May 26, 2020
Unprompted review
Reply from Zeroholic
Thanks for taking the time to review us! I agree the Leffe is one of my favourites!
Excellent service and a good range.
May 24, 2020
Unprompted review
Reply from Zeroholic
Hello! Thank you for the review and the kind words, appreciate it!
Good experience, will definitely use again
Really quick and well packaged delivery, even got my order on a Saturday which was unexpected!
Would have been 5 stars but I didn’t receive a txt or email to say the order had been shipped or any updates for delivery etc.
May 23, 2020
Unprompted review
Reply from Zeroholic
Hello, thank you very much for taking the time to write a review! Thanks for the kind words. Sorry about the lack of notifications - you should have had them from both ourselves and DHL, I'll look into that! Thanks again!
Great support and service from Huw to…
Great support and service from Huw to overcome some unavoidable delays.
May 20, 2020
Unprompted review
Fantastic
Fantastic! Great tasting beers, ciders and non-gin just what the doctor ordered!!
May 19, 2020
Unprompted review
Great service and great beer
I bought one of the beer multipacks. They arrived super quickly and everything I’ve tasted so far is lovely!
May 16, 2020
Unprompted review
Prompt service.
May 15, 2020
Unprompted review
Excellent in part; flawed in others.
Good bits were an ability to choose some interesting 0% equivalents to alcoholic drinks - haven't tried yet but reviews from other sources suggest should be happy - plus delivery was well packaged and fulfilled through good delivery partner (DHL Express) who did a fine job and were well within time.
Down sides were the amount of products out of stock, long wait for delivery and no confirmation e-mail (come on guys, this is a legal requirement and you had my e-mail address to eventually tell me when you were going to deliver). Hopefully, first two issues will be resolved once we are beyond Covid19 lockdown.
[Update post Huw response: No confirmation e-mail in junk mail. Appreciate you taking time to read and reply though.]
May 15, 2020
Unprompted review
Reply from Zeroholic
Hi Simon, thank you for your order and for taking the time to write some feedback, really appreciate it.
I agree that the amount of products that are out of stock and the long delivery times are undesirable and are as a result of the disruption caused by Covid-19 and our standard delivery service pre-covid was next day - we can't wait to get back to something closer to that.
In regards to your order confirmation, you should have automatically received this straight away and I can see on the system that one was sent out to you, is it possible it was flagged as spam by your email provider?
Please don't hesitate to get in touch if you have any other questions or concerns, always happy to learn and improve.
Thank you,
Huw
Perfect answer to my requirements
Perfect answer to my requirements. Easy to order, zero alcohol, interesting selection.
May 15, 2020
Unprompted review
Everything in the box of A/F beers were…
Everything in the box of A/F beers were delicious, except for the Becks blue (its generic and tastes bad)
May 14, 2020
Unprompted review
"Sheppy's" and "Smashed" very nice.Not…
"Sheppy's" and "Smashed" very nice.Not too keen on the"Good Cider" I also felt it was a little overpriced - Sainsbury's 0.9% which is equally pleasant is £1.25 per bottle.
May 14, 2020
Unprompted review
Don’t send me a review Before you have…
Don’t send me a review Before you have made the delivery.
May 13, 2020
Unprompted review
Top class customer service
There were a few issues with my initial order, but Zeroholics got in contact, helped me select replacement beers and offered me free shipping and a discount for the inconvenience. Sometimes things go wrong - that happens in life. But it is important how you respond. Zeroholic’s response was first rate. Seemed like they genuinely cared about my satisfaction as a customer. Will DEFINITELY shop here again.
In terms of the products, you can see for yourself that the range they offer is unrivalled on any normal high street/supermarket.
This is an edited review so the response below from Zeroholics (if still showing) may no longer make sense.
May 12, 2020
Unprompted review
Reply from Zeroholic
Hi Ollie, very sorry to hear that you've not received your order yet, I'll email you right away so we can sort this out for you. Your feedback has been taken on board about the second review invitation and that will now be turned off so that customers only get the single automated invitation.
Very quick delivery
Very quick delivery, qood product, good description.
May 12, 2020
Unprompted review
Great service thank you
May 9, 2020
Unprompted review
Love gluten free. Include some Amstel :)
I loved it and would like to try a lighter version of gluten free beer. Such as Amstel or Estrella Galicia
May 8, 2020
Unprompted review
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