I´ve returned a pair of sneakers for a refund, following every procedure indicated by the custumer service, on the December 3, 2025 and still haven´t got the refund. After several email´s, asking f... See more
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There are things in life that cannot be described but only experienced! Zespa footwear is just one of them! I was guided in my purchase by the kind and professional Marine. So I have... See more
Company replied
Shoes are truly amazing. Nice look, durability and feeling for those with leather inside. But had a bad surprise once with inside made out of mesh instead of leather as read on the online descriptio... See more
These are the most comfortable shoes I ever bought in the look very nice.though from the leather I prefer ZSPGT then the one used for ZSPGT Max– Because it looks more elegant. The inside completely ma... See more
Company replied
Company details
Written by the company
Zespà a été fondée en 2009 dans le sud de la France. Nous fabriquons des chaussures avec une seule idée en tête : qualité, sophistication & sport en nous inspirant de nos racines aux couleurs méditerranéennes, et en utilisant ce que nous pensons être les matières les plus pertinentes. Nos produits durent longtemps, tout en conservant leur style unique. Ce que nous faisons, c'est produire des chaussures distinctives pour les personnes sensibles à la haute qualité tout en essayant de rester cohérent avec une gamme de prix juste. Conscients des enjeux sociétaux et environnementaux, nous sommes heureux de développer ce projet Zespà avec nos équipes en plaçant la thématique RSE au centre même de nos préoccupations et de notre stratégie. Depuis près de 10 ans, nos clients sont témoins de notre effort et notre seul objectif pour arriver à la paire de chaussures la plus sophistiquée, la plus polyvalente et la plus intemporelle sans renoncer à la qualité, au confort et à notre signature sud de la France.
Contact info
Marseille, France
- bonjour@zespa.fr
- zespa.fr
3.1
Average
265 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give 0 stars I would
If I could give 0 stars I would - their customer service is rude and arrogant from someone who emails under the name MARINE. I hadn’t worn the sneakers much having had them for a year and they started to fall apart so I emailed them expecting some form of goodwill gesture to be honest. What I gor back in 2 replies from them was the worst customer service attitude I’ve ever had from a company. These sneakers are NOT worth the money and if you have a problem their attitude stinks - just avoid and buy from somewhere else like Common Projects where you get quality and care - I’m appalled by Zespa and will never ever buy from them again
June 29, 2024
Unprompted review
Reply from ZESPÀ
Dear Dan,
We are genuinely sorry to hear about your disappointing experience with Zespa and our customer service. It's clear that your interaction with our team did not meet the standards we strive to uphold, and for that, we sincerely apologize.
We understand how frustrating it must be to experience issues with your sneakers, especially after such a short period. Customer satisfaction is extremely important to us, and we deeply regret that we were unable to provide a satisfactory resolution in this instance.
We take your feedback seriously and will be reviewing our customer service protocols to ensure that our team handles all customer concerns with the utmost care and professionalism. We aim to offer high-quality products and a positive shopping experience, and we are sorry that we fell short in your case.
Thank you for bringing this to our attention.
Best regards,
The ZESPÀ Team
Nice shoes, weird sizing, shocking returns process
The 3 models I ordered were actually really nice but the inconsistency in sizing between models meant I was a 43, 44 and 45 in different shoes.
I ended up returning my whole order and it took the best part of 2 months to receive a refund. This was not entirely Zespa’s fault. The return courier they used caused delays in the return. However, I as the customer do not find it acceptable to have my €500 refund held hostage for 2 months, after having been accused of never sending the items back.
Eventually got my money back minus a restocking fee.
I would completely avoid this company unless you can visit one of the bricks & mortar stores in France.
June 21, 2024
Unprompted review
Reply from ZESPÀ
Dear Alex,
We are sorry to hear about your frustrating experience with our brand. It sounds like the sizing inconsistency and the lengthy return process significantly impacted your satisfaction.
Regarding the sizing, we understand how important it is to have consistent sizing across different models, and we apologize for any inconvenience this may have caused.
Sizing is a delicate topic in the shoe industry and we do our best to provide as much help as possible to our customer to help them chose the right size. We also work toward providing a consistent sizing on all of our styles but we know there is still progress to be made.
Regarding the return process, delays caused by the return courier are regrettable. We strive to provide a smooth experience for our customers, and we're sorry this wasn't the case for you. Your feedback about the refund delay and restocking fee is duly noted, and we will take steps to improve in these areas.
If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our customer service team directly. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services.
Best regards,
The ZESPÀ Team
Very satisfied with the purchase!
Very satisfied with the purchase!
Excellent quality shoes. Arrived in perfect condition. Well worth the price.
May 26, 2024
Reply from ZESPÀ
Dear Alex,
We're thrilled to hear that you're very satisfied with your purchase!
Providing excellent quality shoes is our priority, and we're delighted that they arrived in perfect condition.
Thank you for choosing ZESPÀ, and we hope you enjoy wearing your new shoes!
Have a great day,
The ZESPÀ Team
fast shipping
May 23, 2024
Reply from ZESPÀ
Dear George,
Thank you for your feedback!
We're glad to hear that you appreciated our fast shipping. We strive to ensure timely delivery for our customers.
Enjoy your new shoes!
Have a great day,
The ZESPÀ Team
Poor return experience and strange sizing. Don't buy without trying them out.
I returned a pair of shoes that I bought from their online shop. They were 2cm longer than any other shoes of the same size that I've owned.
The return process was terrible:
It took 1 month for the return from Spain to France to be received at their warehouse and to be processed so that they could refund me. Also they kept 10 EUR (for the "amazing" return experience).
When I complained to their CX that this experience is very poor, their support stated that since they were answering my emails promptly they were doing a great job, who cares that they couldn't solve the customer's problem... maybe they thought I was contacting them because I was bored and wanted to chat with someone for a month...
February 28, 2024
Unprompted review
Reply from ZESPÀ
Dear Drus,
We apologize for the inconvenience you experienced with our return process and sizing. Your feedback is crucial for us to improve our services.
We understand that returning a pair of shoes should be a seamless process, and we regret that it took a month for your return to be processed. The €10 fee for returns is part of our current policy, but we acknowledge that it may have added to your frustration.
Regarding your comments on our customer service, while we strive to respond to all inquiries promptly, we recognize that timely and effective resolution of issues is equally important. We are committed to reviewing our processes to ensure a better experience for our customers in the future.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
The ZESPÀ Team
2 pairs of ZSP4 owned - Terrible Quality
After having 1 pair of Zespas ZSP4 last summer which only lasted about 3 months before falling apart on the inside, I got another pair for my birthday gifted by my dad in late January.
I never wear my shoes more than 2-3x per week as I have several sneakers and like to rotate.
I've attached some images of the current 2 month old pair, which are already showing heavy wear even though I haven't worn them a whole lot. I also have a pair of Axel Arigato Clean 90s which I bought 1 & 1/2 years ago, which don't show any signs of wear at all on the inside and very minimal wear on the outside and they've been worn by me a lot more than the Zespas.
I really like the design of the ZSP4 and the brand, but when paying 200€ for a pair of sneakers that are marketed as "high-end crafted footwear " I expect a pair of shoes that lasts more than 3 months and doesn't fall apart on the inside and where the outer sole doesn't wear off its colour on the laces within a week of wearing.
A few days ago the first pair of laces ripped apart and now I’m on the reserve pair of laces that come with the shoes. Also here terrible quality.
I really think it's a pity and hope that they will improve on their quality in the near future. Until then, I will buy my sneakers from another brand.
Follow Up: talked with the support team of Zespa and after promising a refund / replacement pair here on trustpilot
Following my review, they came back after an internal discussion and said that this kind of wear is totally normal in such a short timeframe, so they won’t offer anything. I’m very disappointed and wouldn’t recommend anyone to buy from them.
April 27, 2024
Unprompted review
Reply from ZESPÀ
Dear Sebastian,
We are sincerely sorry to hear about your disappointing experience with our ZSP4 sneakers. At ZESPÀ, we strive to provide high-quality, durable footwear, and it is clear that we did not meet those standards in your case.
Your feedback regarding the interior wear and tear, the outer sole color transfer, and the poor quality of the laces is invaluable. We take such comments seriously and will use them to improve our products.
Given that your sneakers are only two months old and already showing significant signs of wear, we would like to offer a resolution. Please contact our customer service team directly at bonjour@zespa.fr, providing the attached images and any additional details. We will be happy to discuss possible solutions, such as a replacement pair or a refund.
Thank you for bringing these issues to our attention. We hope to regain your trust and ensure that future experiences with ZESPÀ meet your expectations.
Best regards,
The ZESPÀ Team
I owned several pairs through the…
I owned several pairs through the years, bought them from the actual shop. Decided to order through their website this time, as they do not have stockists in the UK, unfortunately the new style was not comfortable and it had to go back. That is where all the pain starts. They do not have a very clear return procedure for UK customers, they use third party company in France to proceed returns and it takes very very long time. Unacceptable customer service as you have to do everything for them i e chase their delivery agent in France, contact UK couriers, French couriers etc
April 10, 2024
Unprompted review
Reply from ZESPÀ
Dear Maria,
We apologize for the inconvenience you experienced with our return procedure. We understand that it can be frustrating when the process is not as smooth as expected, especially when dealing with international returns.
We appreciate your feedback and will work to improve our return procedure for UK customers. We understand the importance of providing clear and efficient return processes to ensure a positive customer experience.
Please rest assured that we take your comments seriously and will take steps to address any issues with our return process. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact our customer service team.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The ZESPÀ Team
Product went back to you unexpected.
Product went back to you. Failur on delivery . Don’t understand because Concierge in my apartment house always present and all other parcel do always arrive or at least an aviso is left.
February 21, 2024
Reply from ZESPÀ
Dear Peter,
We apologize for the inconvenience caused by the failed delivery attempt of your product. We understand your frustration, especially considering the availability of the concierge service in your apartment building.
Please reach out to our customer service team at bonjour@zespa.fr with your order number and a short description of the issue. They will get back to you shortly.
We are committed to resolving this matter and ensuring that you receive your product without any further delays. Thank you for your patience and understanding.
Best regards,
The ZESPÀ Team
The shipment did not arrive till now
The shipment did not arrive till now, weak communication, disappointing!
February 20, 2024
Reply from ZESPÀ
Dear Bernd,
We apologize for the inconvenience caused by the delay in your shipment and the lack of communication. We understand how frustrating this situation can be, and we want to assure you that we take this matter seriously.
Please reach out to our customer service team at bonjour@zespa.fr with your order number and a short description of the issue. They will get back to you shortly.
Rest assured, we are committed to resolving this matter promptly and ensuring that you receive the assistance you need.
Thank you for your patience and understanding.
Best regards,
The ZESPÀ Team
Bad return experience, avoid
Hello,
Writing a complete feedback after the whole experience. Return experience sucks, only order if you’re 100% about your size.
I ordered shoes. I received them. The size was wrong.
At first I thought they didn't offer free return and was a bit shocked given the high price tag.
Turns out, they offered to take my return demand into account, so I was initially pleased.
Then, when they received the shoes, they only said that they would keep €10 for return participation and that initial shipping costs were not refunded. While this could be the case, I don’t like being played and seeing after in my bank account that I only received a partial refund. Feels like they’re playing you.
Avoid online orders if possible!
February 7, 2024
Unprompted review
Reply from ZESPÀ
Hello Tristan,
Thank you for sharing your feedback with us, and we apologize for the negative experience you've had with your return process. We understand your frustration and want to address your concerns.
Firstly, we apologize for any confusion regarding our return policy and the associated costs. While we strive to provide clear information about our policies, we understand that there may have been a misunderstanding. We appreciate your feedback and will work to ensure that our policies are communicated more transparently in the future.
Regarding the partial refund issue, we sincerely apologize for any inconvenience this may have caused. We assure you that it was not our intention to mislead or play you in any way. We will investigate the matter further to ensure that refunds are processed accurately and in accordance with our policies.
Your feedback is valuable to us, and we take it seriously as we continuously strive to improve our services. If there's anything else we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to our customer service team at [customer service email or contact number].
Once again, we apologize for the inconvenience and appreciate your understanding.
Best regards,
The ZESPÀ Team
These are the most comfortable shoes I…
These are the most comfortable shoes I ever bought in the look very nice.though from the leather I prefer ZSPGT then the one used for ZSPGT Max– Because it looks more elegant. The inside completely made by leather, I do prefer as well. The Max are very good for walking long distances. I guess I will continue shopping ZEPA sneakers although I’ve got already a lot.
January 24, 2024
Reply from ZESPÀ
Dear Hans-Georg,
Thank you for your positive and detailed feedback !
We're thrilled to read that you find our shoes, especially the ZSPGT and ZSPGT MAX, to be the most comfortable you've ever bought.
It's fantastic to know that you appreciate the all-leather interior and find the ZSPGT MAX suitable for walking long distances. We're honored to have you as a loyal customer, and we're glad to hear that you plan to continue shopping with ZESPÀ.
If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. We're here to assist you and ensure your experience with ZESPÀ remains excellent.
Thank you for choosing our sneakers, and we look forward to serving you again in the future !
Have a wonderful day,
The ZESPÀ Team
Zespa - exclusive trainers
I ordered a pair of ZSPGTMAX in navy. I am very satisfied with the quality and with the fitting of the trainers. They give a comfortable space to the toes.
The delivery to Germany took 4 business days which is absolutely appropriate.
A little issue I had was immediately resolved to my satisfaction. This is why I give 4 out of 5 stars.
I will definitely order again from Zespa and highly recommend them to any trainers enthusiats that look for exclusiveness.
January 19, 2024
Reply from ZESPÀ
Dear Simon,
Thank you for taking the time to share your detailed feedback with us!
We're delighted to hear that you are very satisfied with the quality and fitting of your ZSPGTMAX trainers. It's great to know that they provide a comfortable space for your feet.
We appreciate your acknowledgment of the appropriate delivery time to Germany and are glad to hear that any issues were promptly resolved to your satisfaction. Your recommendation to other trainer enthusiasts means a lot to us.
If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. We're here to assist you and ensure your experience with ZESPÀ remains excellent.
Thank you for your trust, and we look forward to serving you again in the future!
Have a great day,
The ZESPÀ Team
Reply from ZESPÀ
Dear Sarabjit,
Thank you for your positive feedback! We're thrilled to hear that you find our brand and shoes excellent. We are really proud to know that you appreciate our shoe design, quality, and packaging.
If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. We're here to assist you and ensure your experience with Zespà remains excellent.
Thank you very much for your many orders with us and for trusting us for years now !
Have a wonderful day,
The ZESPÀ Team
Best price/quality ratio
Pros: Great, unique design and quality at a fair price.
Cons: It can be challenging to find your size as they aren't always available. Additionally, their products rarely go on sale, and when they do, only a small amount is deducted from the base price.
Overall, it offers a great experience in terms of price and quality.
January 17, 2024
Reply from ZESPÀ
Dear Kerim,
Thank you for sharing your detailed feedback with us!
We appreciate your positive comments on the great, unique design and quality of our products at a fair price.
We also acknowledge your observations regarding the availability of sizes and the frequency and extent of our sales.
Your insights are valuable to us, and we take customer feedback seriously. That is why I would like to address the availability and pricing considerations.
As a small independent brand it can be challenging for us to produce the right quantities for each products from our quite wide range without compromising both our eco-responsability engagements as well as the financial stability of the brand. But rest assured we do our absolute best to never run out of our most popular styles while prioritizing restocks on styles our customers ask for the most.
Regarding our sale prices, we have put a great amount of thoughts into those and we have come to the following conclusion. Our regular prices being extremely fair (as you have brought yourself), and considering the quality of materials and craftsmanship as well as how other brands are priced, we cannot offer much bigger discounts without again compromising the integrity of the brand or the quality of our shoes.
I hope those few elements will help bring more sense to what you have rightfully highlighted in your review.
If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know. We're here to listen and strive to provide the best possible experience for our customers.
Thank you for choosing ZESPÀ, and we hope to continue serving you with great products and service.
Have a wonderful day,
The ZESPÀ Team
Good products and fast shipping.
January 16, 2024
Reply from ZESPÀ
Hello Edouard,
Thank you for your positive feedback!
We're delighted to hear that you find our products good and that you experienced fast shipping. Your satisfaction is important to us, and we appreciate your support.
If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. We're here to assist you and ensure your experience with ZESPÀ remains excellent.
Again, thank you for your trust !
Have a wonderful day,
The ZESPÀ Team
Insanely painful first wear with zespa
January 15, 2024
Reply from ZESPÀ
Dear Antoine,
We are truly sorry to hear about your painful experience during the first wear of your new pair of ZESPÀ. Your comfort is of utmost importance to us, and we want to address this issue promptly.
Pain during the first wear can sometimes occur as shoes need time to adjust to the unique shape of your feet. However, if the discomfort is excessive, we recommend the following steps:
1. Breaking In: Give the shoes some time to break in.
Indeed the pair you ordered is entirely made from premium Italian leather with a considerable thickness to ensure its longevity.
Wear them for short periods initially to allow the material to loosen up and adjust to your foot shape. It will progressively get more and more comfortable.
2. Check Sizing: Ensure that the size you ordered matches your actual foot size. If you feel the shoes are too tight or too loose, it may be worth considering a different size.
3. Contact Customer Service: If the pain persists, please contact our customer service team at bonjour@zespa.fr. They can provide further assistance and explore potential solutions, such as an exchange or return.
We apologize for any inconvenience and want to ensure you have a positive experience with ZESPÀ. If there's anything specific you'd like to share or if you have additional concerns, please let us know. We are here to assist you.
Best regards,
The ZESPÀ Team
Size not correct,shoes are made in…
Size not correct,shoes are made in Portugal not France, quality not the same
January 10, 2024
Reply from ZESPÀ
Dear Massimo,
We appreciate your feedback, and we apologize for any confusion regarding the sizing and the origin of our shoes. It's important for us to address your concerns.
Regarding sizing, we understand the importance of accurate sizing information.
We try our best to provide the best estimation possible on our product page with our specific sizing module that allows you to input both your feet length and other brands references in order to find the right fit.
We understand it is still possible to not end up with the right size, that is why we offer the possibility to return your purchase for either a credit note or a refund.
Please feel free to contact our customer service team at bonjour@zespa.fr if you would like to proceed with one of those options. We're here to help you find the right fit.
Regarding the origin of our shoes, we'd like to clarify that our products are manufactured with care in Portugal in highly experienced workshops whom we have been working with for many years now. We strive to maintain high-quality standards in all aspects of production. We apologize if there was any misunderstanding about the origin of our shoes.
If there are further details you'd like to share or if you have additional concerns, please let us know. We're committed to addressing your feedback and ensuring your satisfaction.
Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.
Best regards,
The ZESPÀ Team
Well made quality shoes
Well made quality shoes. Decent
Website and prompt delivery to the U.K.
Merci
January 6, 2024
Reply from ZESPÀ
Dear Paul,
Thank you for your positive feedback! We're pleased to hear that you find our shoes well-made with quality and that you had a positive experience with our website and prompt delivery to the U.K.
If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. We're here to assist you and ensure your experience with ZESPÀ remains excellent.
Merci for choosing our shoes!
Best regards,
The ZESPÀ Team
Reply from ZESPÀ
Hello Sebastien,
Thank you for your kind words!
We're thrilled to hear that you received a great product and that the delivery was perfect. Your satisfaction is our priority, and we appreciate your support.
If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. We're here to assist you and ensure your experience with ZESPÀ remains excellent.
Thank you for choosing us !
Best regards,
The ZESPÀ Team
Reply from ZESPÀ
Hello Sebastian,
Thank you for your positive feedback! We're thrilled to hear that you find our shoes amazing and that you experienced extremely fast shipping. Your satisfaction is important to us, and we appreciate your support.
If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. We're here to assist you and ensure your experience with ZESPÀ remains excellent.
Thank you for choosing our shoes!
Best regards,
The ZESPÀ Team
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