I received my order in a timely manner, but was charged twice, July & August $29.99 plus the Additional 29.99 for the product. I didn't recognize this being a membership forced upon me & I do not want... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm only giving my experience 3 stars because of the efforts taken by Zeus Labs Lab team to refund deductions that I was not aware of. Without the credits, I would rate my experience a 1. I thought I... See more
Company replied
Just ordered this have not received yet but, by looking at this reviews I wish I would have done this first and, I hope this doesn’t happen to me. Whoever looks over the reviews please check this one... See more
Company replied
First off my order came in a timely manner, what I did not know upon ordering that it was signing me up for a membership, so I got charged twice before I was able to cancel it, because I didn't know.... See more
Company replied
3.2
Average
214 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very nice customer service/support!
Ms. Alona from your support team! She was very kind and understanding of my question and confusion and even took care of my worries without asking, I appreciate her and everyone involved in my order!
January 4, 2026
Unprompted review
Reply from Zeuslabs
Hi Zach,
Thank you so much for taking the time to share your kind words! We truly appreciate your feedback.
We’re delighted to hear that Ms. Alona was able to assist you with care, patience, and understanding. Your recognition means a lot to her and to our entire support team, and we’ll be sure to pass along your message.
If you ever have any other questions or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Thank you again for choosing us. We’re grateful for your support!
Warm regards,
Zeus Labs
Very fast response time I highly…
Very fast response time I highly recommend will definitely be purchasing again as well Get Your Zeus orders in you won’t be disappointed!!!!
January 2, 2026
Unprompted review
Reply from Zeuslabs
Hi Emoni,
Thank you so much for your kind words! 😊 We’re thrilled to hear you had a great experience and really appreciate your recommendation.
We can’t wait to serve you again on your next order!
Best regards,
Zeus Labs
Product arrived in a timely manner
Product arrived in a timely manner. I did read the reviews prior to ordering and did see a lot of bad reviews regarding the subscription. I believe ppl need to read and understand the fine print before you purchase a product. You have a 7 day trial period when you purchase this product and it clearly states it. All you need to do is cancel it before the 7 days are up and you won’t get charged. Plain and simple!
December 31, 2025
Unprompted review
Reply from Zeuslabs
Hi Xina,
Thank you so much for taking the time to share your experience with us. We truly appreciate it.
We’re glad to hear that your order arrived on time and that you took the opportunity to review the information provided before purchasing. We always strive to be transparent about our policies, including the 7 day trial period, so customers can make informed decisions and manage their subscriptions comfortably.
Your feedback means a lot to us and helps reinforce the importance of reading and understanding the details at checkout. If you ever have questions or need assistance with your account or subscription, our team is always happy to help.
Thank you again for your support, and we hope you enjoy the product.
Warm regards,
Zeus Labs
Accidentally put the wrong address in…
Accidentally put the wrong address in my order and accidentally ordered an additional bottle I didn’t need contacted a rep and it was taken care in less then 30 mins of me reaching out. It’s hard to find a business that responds in a timely manner these days
So thank you!!!
December 29, 2025
Unprompted review
Reply from Zeuslabs
Hi Liza,
Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words.
We’re glad to hear that the issue with the address and extra bottle was resolved quickly and smoothly. Providing timely and helpful support is very important to us, so it means a lot to know our team was able to assist you within such a short time.
If you need anything else in the future, please don’t hesitate to reach out. We’re always happy to help. Thank you again for your trust and support!
Warm regards,
Zeus Labs
Fast responses
December 27, 2025
Unprompted review
Reply from Zeuslabs
Hi Israel,
Thank you for your feedback! We’re glad to hear that you appreciated our quick responses. 😊
If you need any further assistance, feel free to reach out anytime. We’re always here to help.
Best regards,
Zeus Labs
Handled what I needed done in a timely…
Handled what I needed done in a timely matter
December 27, 2025
Unprompted review
Reply from Zeuslabs
Hello Alga,
Thank you for your feedback! We’re glad to hear that we were able to handle everything you needed in a timely manner.
If you need any further assistance, please don’t hesitate to reach out. We’re always happy to help!
Best regards,
Zeus Labs
Cyndi was great to work with!
Cyndi was great to work with!! She helped with all my questions and concerns. Can’t wait till I can try the product!!
December 27, 2025
Unprompted review
Reply from Zeuslabs
Hi Kayla,
Thank you so much for your kind words! We’re thrilled to hear that Cyndi was able to assist you and answer all your questions. Your feedback means a lot to us.
We hope you enjoy trying out the product and look forward to serving you again soon!
Best regards,
Zeus Labs
I was very impressed with the…
I was very impressed with the turnaround time regarding an issue.
December 23, 2025
Unprompted review
Reply from Zeuslabs
Hi Donna,
Thank you so much for your kind words! We’re thrilled to hear that you were impressed with our turnaround time. Your feedback means a lot and motivates us to continue providing the best service possible.
If you ever need assistance in the future, please don’t hesitate to reach out.
Best regards,
Zeus Labs
Money Back
They worked great, but I didn't realize I was getting a subscription once I got my first order on August 18th and you guys took $29.99 for the past few months including this month but I've never received anything. I do want my money back. I've never received an order conformation or anything, so I don't even know if I'm getting scammed or not. I do hope I can get my money back.
Thanks.
August 18, 2025
Unprompted review
Reply from Zeuslabs
Hi Ellie,
We’re truly sorry for the confusion and frustration these unexpected charges have caused. We completely understand how upsetting it must be to see multiple charges without receiving any products.
To help us resolve this for you as quickly as possible, could you please provide your order number along with the email address or phone number used at checkout? This will allow us to review your account and get everything corrected promptly.
We sincerely apologize for the inconvenience and appreciate your patience while we work to make this right. If you have any other questions or need further assistance, please don’t hesitate to reach out. We're always happy to help.
Warm regards,
Zeus Labs
Thanks so much for my order I am super…
Thanks so much for my order I am super excited to try this product and I will be giving definite feedback…
December 18, 2025
Unprompted review
Reply from Zeuslabs
Hi Soli,
Thank you so much for your message. We’re excited for you to try the product and truly appreciate your enthusiasm 😊
We’ll be looking forward to your feedback once you’ve had a chance to use it. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. We’re always happy to help.
Thanks again for your support, and we hope you love it.
Warm regards,
Zeus Labs
Very professional and accommodating
Very professional and accommodating. Will use again in the future because of the experience I have had with this company!
December 16, 2025
Unprompted review
Reply from Zeuslabs
Hi Lovey,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. It means a lot to know that you found our service professional and accommodating.
We look forward to serving you again in the future. Please don’t hesitate to reach out if you ever need anything.
Warm regards,
Zeus Labs
very well made vitamins
December 2, 2025
Unprompted review
Reply from Zeuslabs
Hi Collect,
Thank you so much for your kind words! We’re really happy to hear that you’re enjoying our vitamins.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We truly appreciate your support!
Warm Regards,
Zeus Labs
I couldn’t find my order and immedi Got…
I couldn’t find my order and immedi Got a response about my order I thought I was sol fr
December 15, 2025
Unprompted review
Reply from Zeuslabs
Hi Mani,
Thank you for sharing your experience. We’re sorry for the initial confusion, but we’re glad you were able to receive a response regarding your order. Our team is always here to help, and we truly appreciate your patience while we looked into this for you.
If you need any further assistance, please don’t hesitate to reach out. Thank you for giving us the opportunity to support you.
Best regards,
Zeus Labs
Well I'm a 50 yr old menopausal woman…
Well I'm a 50 yr old menopausal woman and I needed a supplement that could assist my weight loss journey. I knew that when you're sleeping, you burn fat. When I saw this product I figured I would give it a try. So far I've loss 20lbs using this product and the weight is still coming off. I appreciate your help.
December 15, 2025
Unprompted review
Reply from Zeuslabs
Hi Keva,
Thank you so much for sharing your experience with us. We truly appreciate it. We’re thrilled to hear about your progress, and congratulations on losing 20 lbs so far. That’s an amazing achievement, and we’re so glad our product has been able to support you on your weight loss journey.
Thank you as well for taking the time to write such kind feedback. It really means a lot to our team and motivates us to continue helping customers like you.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always happy to help.
Wishing you continued success on your journey.
Warm regards,
Zeus Labs
Great Customer Service
I absolutely loved the great customer service I received from Cyndi. I received my order within 4-5 business days, so shipping is very fast. The only problem was the items that were shipped were incorrect. I reached out to customer support and within the next day Cyndi responded. The situation was handled very professionally and in a timely manner.
December 11, 2025
Unprompted review
Reply from Zeuslabs
Hi Cheyanna,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words about Cyndi and are happy to hear that she was able to assist you promptly and professionally.
We sincerely apologize for the inconvenience caused by receiving incorrect items, and we’re glad our customer support team was able to resolve the issue for you in a timely manner. Your feedback means a lot to us and helps us continue improving our service.
If you need any further assistance, please don’t hesitate to reach out. We’re always happy to help!
Warm regards,
Zeus Labs
My problem was promptly handled…
My problem was promptly handled satisfactorily.
December 9, 2025
Unprompted review
Reply from Zeuslabs
Hi,
Thank you so much for letting us know! We're really glad to hear that your concern was resolved promptly and to your satisfaction. 😊
If you ever need anything else or have any questions in the future, we're always here to help.
Wishing you a great day!
Best Regards,
Zeus Labs
Great customer service
Great customer service, reached out with a problem & it was solved in a timely manner!! Thanks Patricia
December 10, 2025
Unprompted review
Reply from Zeuslabs
Hi Allexsis,
Thank you so much for your wonderful feedback! We’re really happy to hear that your issue was resolved quickly and that you had a great experience. If you ever need anything in the future, please feel free to reach out. We’re always here to help.
Warm regards,
Zeus Labs
I haven’t received any of my stuff
I haven’t received any of my stuff. I’ve been going on three months the company’s communicating with me, but I still ain’t receive it. I need my refund so needs to happen.
October 15, 2025
Unprompted review
Reply from Zeuslabs
Hi Karla,
Thank you for reaching out. We are truly sorry for the frustration this situation has caused you, waiting this long and still not having your items is incredibly upsetting, and you absolutely deserve better.
We checked the tracking again, and as of 12/09/2025 at 8:05 PM, the package was dropped off at a UPS Access Point and is currently waiting to be tendered to UPS. We completely understand how discouraging this delay has been.
We also want to let you know that we already sent out a replacement order, and it is now on its way to you. Because a replacement has been shipped and is currently in transit, we’re not yet able to process a refund at this moment.
However, please rest assured that we are monitoring this closely. If, for any reason, the replacement does not arrive, we will absolutely make this right for you.
Again, we are very sorry for the inconvenience and the stress this has caused. We’ll continue to keep you updated, and we’re here to support you until this is fully resolved.
Warm regards,
Zeus Labs
I order a buy one get one free which…
I order a buy one get one free which was $19.96 and i saw a week later 29.99 was going to them i didnt order anything extra zues lab already took the 19.96 out last week why this week yall taken 30 dollars basically
December 4, 2025
Unprompted review
Reply from Zeuslabs
Hello Doneka,
Thank you for reaching out and bringing this to our attention. We are very sorry for the confusion and any frustration this has caused.
When you placed your order, it included automatic enrollment in our VIP Membership program. This is noted at checkout and on our website. The VIP Membership offers exclusive benefits such as 50 to 85 percent off supplements and free shipping. Since we operate at a loss on each order, the $29.99 monthly fee helps us continue providing these savings, with no limit on how many discounted orders you can place each month.
We understand that this may have been unexpected and concerning. Please be assured that we have canceled your subscription and no further charges will be applied to your account.
We truly appreciate your patience and understanding, and we are here to assist you with any questions or concerns you may have.
Thank you for being a valued customer of Zeus Labs.
Best regards
Zeus Labs
THIEVES
Ordered something and suddenly being charged $29.99 monthly for nothing 6 days later? I haven’t even received my order yet!! The website says every 30 days- it’s been 6 days and no product. WTF
December 6, 2025
Unprompted review
Reply from Zeuslabs
Hello Cecilia,
Thank you so much for reaching out. We sincerely apologize for the stress and frustration this unexpected $29.99 charge has caused. We completely understand how upsetting it is to see a subscription fee, especially when you feel you haven’t even received your order yet. Your concern is absolutely valid, and we are here to help make this right.
The charge you’re seeing is from the VIP Membership subscription that was included during checkout. This program renews automatically each month unless canceled. We are very sorry if this was not clear at the time of your purchase.
Please rest assured that we have already canceled the subscription, and the $29.99 has been fully refunded back to your original payment method. You should see the funds reflected in your account within 3–5 business days but still depends on your banks processing time.
Regarding your order, the tracking shows it was delivered in Morrisville, PA on 12/09/2025 at 12:15 PM. If you did not receive it, please let us know right away so we can provide you with the next step to resolve it for you.
If there is anything else you need or if you have additional concerns, we are here to support you every step of the way.
Best Regards,
Zeus Labs
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