I received my order in a timely manner, but was charged twice, July & August $29.99 plus the Additional 29.99 for the product. I didn't recognize this being a membership forced upon me & I do not want... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm only giving my experience 3 stars because of the efforts taken by Zeus Labs Lab team to refund deductions that I was not aware of. Without the credits, I would rate my experience a 1. I thought I... See more
Company replied
Just ordered this have not received yet but, by looking at this reviews I wish I would have done this first and, I hope this doesn’t happen to me. Whoever looks over the reviews please check this one... See more
Company replied
First off my order came in a timely manner, what I did not know upon ordering that it was signing me up for a membership, so I got charged twice before I was able to cancel it, because I didn't know.... See more
Company replied
3.2
Average
214 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Kept in touch and gave my money back…
Kept in touch and gave my money back like promised
October 24, 2025
Unprompted review
Reply from Zeuslabs
Hi Kelly,
Thank you for your message! We’re really glad to hear that everything was resolved smoothly and that you received your refund as promised. We appreciate you staying in touch with us throughout the process.
If there’s anything else you need or if you have any questions in the future, please don’t hesitate to reach out. We’re always here to support you.
Wishing you a wonderful day!
Warm regards,
Zues Labs
Unfair Charges
Just like most of the other reviews I was hit with a $29.99 charge the day after receiving my initial order. I didn’t see anything regarding an automatic membership when I initially made my order and I am trying to get a refund because if I knew that I wouldn’t have made a purchase at all.
November 15, 2025
Unprompted review
Reply from Zeuslabs
Hi Tanai,
Thank you for reaching out to us, and we’re sorry for the confusion and inconvenience this caused.
To clarify, your initial purchase included enrollment in our VIP Membership subscription. This subscription provides exclusive discounts of up to 50–85% off supplements, free shipping, and other member-only benefits. The $29.99 monthly fee is part of this program and is noted during checkout.
That said, we completely understand how unexpected charges can be frustrating, and we appreciate you bringing this to our attention.
We’ve already canceled your VIP Membership subscription to ensure you won’t be billed again moving forward. We’ve also processed a full refund of the $29.99 charge. Please allow 3–5 business days for the refund to reflect on your original payment method, depending on your bank.
If you have any other questions or need further assistance, please feel free to let us know. We’re here to help.
Warm Regards,
Zeus Labs
Be careful ordering from this company
Be careful ordering from this company. They will send you the product in a few days later they charge you for a 2999 monthly subscription that is not told about clearly upfront. I thought I was just buying the vitamins not also signing up for a subscription and you did not receive anything for the subscription. I did not realize that I have been signed up for a subscription until the second month that the 2999 came out of my bank account. I have written a email of complaint not sure if I will hear any responses. and the product does not do what it claim to do. Total waste of money.
November 15, 2025
Unprompted review
Reply from Zeuslabs
Hi Tascha,
Thank you so much for reaching out and for taking the time to share your concerns with us. We are truly sorry for the frustration and confusion this situation has caused you. We completely understand how upsetting it must have been to see unexpected charges, especially when you believed you were only purchasing the vitamins. Please accept our sincerest apologies for this experience.
We want to assure you that your VIP Membership subscription has already been canceled, so you will no longer receive any future charges. We have also processed a refund of $29.99 back to your original payment method. Depending on your bank, it may take a few business days for the refund to appear on your statement.
We also appreciate your feedback regarding the product, and we will make sure to share it with our quality team. Your input helps us continue improving our products and overall customer experience.
If there is anything else you need or if you have any further questions, please feel free to let us know. We are here to help and make sure everything is fully taken care of for you.
Warm regards,
Zeus Labs
You guys are the best and very…
You guys are the best and very professional I love that you guys helped me out when needed
November 15, 2025
Unprompted review
Reply from Zeuslabs
Hi,
make a one-time purchase. I’ve canceled your VIP Membership, and you will not be charged again moving forward.
If you have any other questions or need further assistance, please don’t hesitate to reach out — I’m always happy to help.
Best regards,
Zeus Labs
i never got my package so i can’t tell…
i never got my package so i can’t tell u what going on how it work
November 7, 2025
Unprompted review
Reply from Zeuslabs
Hi Tramecia,
We’re very sorry to hear that you haven’t received your package. According to our tracking information, it was marked as delivered on Friday, November 7 at 12:14 P.M.
We completely understand how frustrating this must be, and we sincerely apologize for any inconvenience this has caused. Sometimes packages are left in secure locations, with neighbors, or held at the local post office, so we recommend checking these places if you haven’t already.
If you still cannot locate your package, please let us know right away, or send us an email at hi@zeuslabs.co. We’re here to help and will do everything we can to resolve this for you as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Zeus Labs
I received my product quickly and I am…
I received my product quickly and I am using it daily. The company is pleasantly surprised me when I was charged for something I was not aware of. Upon reaching out to the company and requesting a refund they were extremely polite and quickly issued my refund. I appreciate that. Usually there is hassle or no response at all. They responded quickly and politely. Awesome company.
November 11, 2025
Unprompted review
Reply from Zeuslabs
Hi LaTinya,
Thank you so much for taking the time to share your experience with us! We’re really glad to hear that your order arrived quickly and that you’ve been enjoying the product.
We also truly appreciate your kind words regarding our support team. Providing fast, clear, and respectful assistance is very important to us, and we’re happy we were able to resolve your concern promptly.
If you ever need anything in the future, questions, help with an order, or product recommendations. Please don’t hesitate to reach out. We’re always here for you!
Thank you again for your trust and support. 💛
Warm regards,
Zeus Labs
I got the capsules
I got the capsules and I’ve been on it for two months. I’ve lost no weight at all anywhere. Not only that but I was only supposed to be charged like $40 and ended up being over 100. This is nothing but a scam.
September 1, 2025
Unprompted review
Reply from Zeuslabs
Hi Kristy,
We are very sorry to hear about your experience, and we completely understand how frustrating this must be for you. It’s never our intention for our customers to feel misled or disappointed.
We want to clarify that your order was enrolled in our subscription program, which is why the charge was higher than expected. We sincerely apologize for any confusion this caused. We have personally reviewed your account and confirmed that your subscription has now been canceled, so there will be no further charges.
Regarding your results, we understand your disappointment. Individual experiences with the product can vary, and we truly want to help you achieve the best possible outcome. We’d be happy to provide guidance or suggest alternatives that may work better for your goals.
Your feedback is very important to us, and we’re grateful you shared your experience. Please know that we take your concerns seriously, and we are here to support you every step of the way.
If there’s anything else we can do to help, or if you’d like personalized recommendations, please don’t hesitate to reach out.
Thank you for giving us the opportunity to address this.
Warm regards,
Zeus Labs
Reply from Zeuslabs
Hi Mimi,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our response time and delivery. Your feedback truly means a lot to us.
If you have any other questions or need further assistance, please don’t hesitate to reach out. I’m always happy to help. We look forward to serving you again soon!
Best regards,
Zeus Labs
Excellent customer service
Excellent customer service, reply’s fast, polite and eager to help. 10/10
November 13, 2025
Unprompted review
Reply from Zeuslabs
Hi Shana,
Thank you so much for your kind words! We truly appreciate your feedback.
We’re glad to hear that you had an excellent experience with our customer service team. Providing fast, polite, and helpful support is always our goal, and it means a lot to know we delivered that for you.
If there’s anything else you need, we’re always here to help!
Warm regards,
Zeus Labs
SCAM
All of the reviews seem to have the same issue. I too was fraudulently charged $29.99 7 days after purchasing a product for $17.95. Clearly the company is processing under false pretenses. Subscriptions are generally charged 1 month after purchase. However a 30 day guarantee was offered. The product was of poor quality and did not work for me. I am request a refund for the initial $29.99 taken out of my account on Oct 11, 2025.
October 11, 2025
Unprompted review
Reply from Zeuslabs
Hi Stephanie,
We’re so sorry to hear about the charge and the issues you experienced with your order. We completely understand how frustrating this must be, and we want to help resolve it as quickly as possible.
Could you please provide your order number along with the email address or phone number you used at checkout? Once we have that information, we can look into your account and assist with your refund request right away.
Thank you so much for your patience and for giving us the opportunity to make this right.
Warm regards,
Zeus Labs
Do not order from here BEWARE
Do not order from here BEWARE. I purchased one just to try it and I see they charged my card again months later as if I did the subscription and I did not!!! I just seen other people complaining about the same thing smh this is not right wish I read that before
September 10, 2025
Unprompted review
Reply from Zeuslabs
Hi Bella,
We’re truly sorry to hear about this experience. We completely understand how upsetting and frustrating this must feel, especially when you weren’t expecting another charge. Thank you for bringing it to our attention.
To help us resolve this for you as quickly as possible, may we please have your order number, along with the email address or phone number you used at checkout? This will allow us to locate your account and review the charges right away.
Again, we sincerely apologize for the trouble this has caused. We’re here to help and make this right for you.
If you have any other questions or need further assistance, please don’t hesitate to reach out. We're always happy to help.
Best regards,
Zeus Labs
They care-Quick response to inquiries
The quick and helpful response after I reached out with questions/concerns and the personalization of the responses as well. Truly an amazing company. And they seem to truly care.
November 10, 2025
Unprompted review
Reply from Zeuslabs
Hi AJandLandon,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team and that our responses were helpful and personalized. 😊
We truly care about our customers and are always here to make your experience as smooth and enjoyable as possible. Your feedback means a lot to us!
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
Zeus Labs
Easy to communicate with and great…
Easy to communicate with and great customer service
November 10, 2025
Unprompted review
Reply from Zeuslabs
Hi Jj,
Thank you for your kind words! We’re so glad to hear that you found it easy to communicate with us and that our customer service met your expectations. 😊
We’re always here to help, so if you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
Zeus Labs
Great Customer Service Experience
Cyndi helped resolve my issue by responding promptly to my emails and providing next steps. She is an amazing employee. Her customer service is impeccable. Thanks again for all of your help. She made me change my mind about not dealing with Zeus ever again.
November 3, 2025
Unprompted review
Reply from Zeuslabs
Hi LaTrivia,
Thank you so much for sharing your experience! We’re thrilled to hear that Cyndi was able to assist you promptly and provide clear next steps. We truly appreciate your kind words; they mean a lot to our team. 😊
It’s wonderful to know that we were able to change your mind about dealing with Zeus. We’re always here to help and ensure you have the best experience possible!
Thanks again for taking the time to share your feedback.
Warm regards,
Zeus Labs
I really truly would like to say that…
I really truly would like to say that this company has to be the most professional and quick responsive company I have ever did business. They took time to explain to me why and was very clear. In that I live in a company. They will continue to get my business. Thank you Zeus labs.
November 9, 2025
Unprompted review
Reply from Zeuslabs
Hi Teeka,
Thank you so much for your amazing message! We are absolutely thrilled to hear that you had such a professional and positive experience with our team. 😊
Your trust and support mean the world to us, and we are so excited to continue serving you. We look forward to helping you with any future needs and making every experience just as smooth and enjoyable.
If you ever have any questions or need assistance, please don’t hesitate to reach out. We are always happy to help.
Warm regards,
Zeus Labs
This was the best no hassle customer…
This was the best no hassle customer service I’ve ever experienced. I’m always skeptical about making purchases from facebook or Instagram but this has given me hope that not all companies are scammers and I pray the product works for me because if it does I will definitely feel comfortable dealing with this company. And now I know how it works! Thank you again!
November 8, 2025
Unprompted review
Reply from Zeuslabs
Hi Kellie,
Thank you so much for your wonderful message! We truly appreciate your kind words and are so glad to hear that you had a smooth and positive experience with our customer service. 😊
We completely understand the hesitation when ordering online, and it means a lot that you trusted us. We’re excited for you to try the product and truly hope it delivers the results you’re looking for!
If you ever need any assistance or have questions along the way, please don’t hesitate to reach out — we’re always happy to help.
Warm regards,
Zeus Labs
They helped me figure out a problem
They helped me figure out a problem quick and easy. Product is good!
November 8, 2025
Unprompted review
Reply from Zeuslabs
Hi Erika,
Thank you so much for your kind words! We’re glad to hear our team was able to help you quickly and that you’re happy with the product. 😊
If you have any questions or need assistance in the future, please don’t hesitate to reach out—we’re always happy to help!
Best regards,
Zeus Labs
Package information
They reach out to me and informed me about the information pertaining to product and informed me that I will receive my tracking number, prior to my package being shipped.
November 8, 2025
Unprompted review
Reply from Zeuslabs
Hi Ashley,
Thank you for the update! We’re glad to hear our team has already been in touch and provided the details about your order. Once your package ships, you’ll receive an email with your tracking number so you can easily monitor the delivery.
Please feel free to reach out if you have any other questions or need further assistance — we’re happy to help.
Best regards,
Zeus Labs
I needed and address changed so it…
I needed and address changed so it would not go to the wrong place. They handled it right away and was very friendly
November 8, 2025
Unprompted review
Reply from Zeuslabs
Hi Tanisha,
Thank you so much for your kind words! 😊
We’re happy to hear that our team was able to help you quickly and that your experience was friendly and smooth.
If you ever need further assistance, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Zeus Labs
Unexpected charge
My experience began with an unexpected charge that caused some frustration and concern. However, I truly appreciate how quickly and professionally the support team, especially Cyndi, responded to my inquiry. The explanation was clear, the issue was resolved promptly, and I received a full refund. Overall, while the situation was inconvenient at first, I’m satisfied with how it was handled and grateful for the courteous assistance I received.
November 7, 2025
Unprompted review
Reply from Zeuslabs
Hi Vania,
Thank you so much for sharing your experience with us. We sincerely appreciate your understanding and are glad to hear that Cyndi was able to assist you promptly and resolve your concern.
Your feedback means a lot to us and helps ensure we continue providing excellent service to all our customers. While we’re sorry for the initial inconvenience, we’re truly grateful for your patience and kind words.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Zeus Labs
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