ZeWood Reviews 210

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, intricate details, and beautiful craftsmanship, often describing them as works of art and treasured pieces. Many people are delighted with their purchases, finding them to be unique and thoughtful gifts that exceed expectations. The customer service is also frequently highlighted as exceptional, with consumers appreciating the responsiveness and helpfulness of the team in addressing their inquiries and concerns. However, some customers also noted issues with delivery services and order fulfillment. A few people experienced significant delays in receiving their orders, with some packages taking much longer than the advertised shipping times, especially for international deliveries. There were also occasional concerns about the accuracy of shipping alerts and, in a few instances, products arriving damaged or with unexpected features like power cords not clearly depicted in product images.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers describe the products as... See more

Quality

Users consistently express satisfaction with the quality of products. Many reviewers highlight the amazing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise timely and quick... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

Customer service

Consumers find customer service to be positive. Many reviewers are impressed with the prompt, helpful, and... See more

Based on these reviews

Rated 5 out of 5 stars

It was a gift for my husband and I’ve never seen him happier with a present. He’s a huge Harry Potter fan, and we added our family photos — now we have our own magical clock at home. The packagin... See more

Rated 5 out of 5 stars

The purchasing experience went smooth and quick, I was able to customize without any issues. I am in the States so the shipping obviously takes awhile but it came in perfect condition. Easy to put up,... See more

Rated 5 out of 5 stars

The communication was great! The map arrived well packaged. The tracking on the shipping was great even though it was overseas. The map itself is more beautiful than can be described! This has become... See more

Rated 5 out of 5 stars

This is my second experience with them. Again, I received a beautiful product, very sturdy and great quality. I chose a key Zelda key holder, and it added a fun pop of color to a boring little corner... See more


Company details

  1. Art Handcraft
  2. Decoration and Interior Design Store
  3. Gift Shop

Written by the company

Discover ZeWood: Where Artistry Meets Craftsmanship. Elevate your decor with our exquisite handcrafted wood maps – unparalleled quality, unique designs. Experience the allure of precision and creativity. Transform your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

210 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Seems to be a common theme with zero…

Seems to be a common theme with ze wood. I spent a lot of money. They print a label, but the package never shipped. It's been 10 days since they printed the lable, and 14 since I ordered the item. Amendment. I was contacted by ze wood. Be aware that the work is subcontracted out to a second company. Plan on 3-4 weeks for arrival. The website is very misleading on shipping time.

December 11, 2024
Unprompted review
ZeWood logo

Reply from ZeWood

Dear Timothy,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or frustration you’ve experienced with the delivery timeline.

We want to confirm that your order is scheduled to be delivered tomorrow, December 17. As noted on our website, it typically takes up to 9 business days to manufacture items and an additional 10 business days for delivery. Your order was placed on November 30, and with the time taken for production and shipping, it is set to arrive within the estimated timeframe of about 18 days from the order date.

Regarding your mention of subcontracting, we’d like to clarify that all our products are manufactured in-house by our skilled team. We work diligently to ensure each item meets the highest standards of quality. For delivery, we work with trusted international shipping companies to ensure safe and timely transportation. If there’s anything specific about your comment you’d like us to address further, please don’t hesitate to let us know.

Thank you for your understanding, and we hope you enjoy your order!

Rated 4 out of 5 stars

Disappointed with shipping but product quality is amazing

Checkout was fast but the shipping speed was not what I expected. Took almost a month for the item to arrive after it was shipped. Although the shipping time was dissatisfying the product itself is wonderful and I’m very happy with the quality.

December 8, 2024
Unprompted review
ZeWood logo

Reply from ZeWood

Dear Cara,

Thank you for sharing your experience!

We're thrilled to hear you're happy with the quality of the product but truly sorry the shipping time didn't meet your expectations. We’re always looking to improve and will take your feedback into account.

We truly appreciate your patience and understanding.

Rated 5 out of 5 stars

Amazing Customer Service

The detailing, craftmanship and construction are incredibly well done. Originally ran into some shipping issues when Canada's postal service went on strike for a month right before Christmas. Was pleasantly surprised when Zewood reached out to offer a variety of solutions, even offering to send an expedited replacement package through a difference shipping service. Very pleased with both product and ordering experience. Would absolutely recommend them. Thanks!

November 11, 2024
Rated 3 out of 5 stars

I am not real happy with the delivery

I am not real happy with the delivery. Their site has shipping to an APO as an option but they do not ship to them. They contacted me that they could not follow through with the delivery and now I have to pick it up next time I am in the States. They should not give the option to deliver to military personnel if they cannot follow through with it.

October 4, 2024
ZeWood logo

Reply from ZeWood

Dear Adam,

We apologize for the frustration with your delivery experience. We’ve reached out via email to work through this with you, and we’re committed to improving your impression of your purchase.

Thank you for your feedback - it helps us serve our customers better!

Rated 5 out of 5 stars

Amazing experience


I had been looking for a gift for a long time, and ZeWood was the perfect choice. My husband is a huge Harry Potter fan and was stunned by his anniversary gift.
The clock quality is non-touched, and the level of detail is awesome. In-person, it exceeds all expectations. This is a truly unique product that has no equal!

Also, the delivery was fast, and the packaging was very secure.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Customed Island wooden map

The map was great, exactly how I imagined it. High quality manufacture and attention to the details even regarding the shipment.

September 29, 2023
Unprompted review
Rated 4 out of 5 stars

Beautiful clock

It's a great product with beautiful details. The only thing a little bit 'negative" is that the spoons for the pictures are attached to each other. So there's always 2 family members that can only be moved together.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing looking maps

Had good experiences. Shipping does take a while because it comes from Ukraine. Products are incredible and impeccable in quality all around. If you're worried about it you can also order through Etsy from their stores, that way you're protected if package is lost. But their maps and clocks are SO cool. Skyrim map is the coolest thing I have in my house now.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Edit: Got my clock and lovely customer service!

After my packaged was lost I was very sad.
Come to find Out Zewood is located in Ukraine, I was so sorry and shocked about myself to get angry at them.
A few weeks ago they reached Out to me and Now I got my clock and couldn't be happyer. The quality is awesome. But what was even better is their lovely customer service. They were very kind and helpful. Will defenetly Shop With Them again.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love this Zewood map

Absolutely love this Zewood map, I’m a huge Zelda fan and couldn’t pass up the chance on buying this. With Tears of the Kingdom coming up soon, I thought this was a great item to add to my Zelda collection! The packaging alone is 5 stars!!! It was super well wrapped, so thank you for that. I bought the XL size and I was afraid it would be too big, but it is perfect size to show off on a wall. For those still deciding on getting this item, don’t hesitate! Just buy it!

October 3, 2023
Unprompted review
Show reviews in all languages. (210 reviews)

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