ZeWood Reviews 210

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, intricate details, and beautiful craftsmanship, often describing them as works of art and treasured pieces. Many people are delighted with their purchases, finding them to be unique and thoughtful gifts that exceed expectations. The customer service is also frequently highlighted as exceptional, with consumers appreciating the responsiveness and helpfulness of the team in addressing their inquiries and concerns. However, some customers also noted issues with delivery services and order fulfillment. A few people experienced significant delays in receiving their orders, with some packages taking much longer than the advertised shipping times, especially for international deliveries. There were also occasional concerns about the accuracy of shipping alerts and, in a few instances, products arriving damaged or with unexpected features like power cords not clearly depicted in product images.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers describe the products as... See more

Quality

Users consistently express satisfaction with the quality of products. Many reviewers highlight the amazing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise timely and quick... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

Customer service

Consumers find customer service to be positive. Many reviewers are impressed with the prompt, helpful, and... See more

Based on these reviews

Rated 5 out of 5 stars

It was a gift for my husband and I’ve never seen him happier with a present. He’s a huge Harry Potter fan, and we added our family photos — now we have our own magical clock at home. The packagin... See more

Rated 5 out of 5 stars

The purchasing experience went smooth and quick, I was able to customize without any issues. I am in the States so the shipping obviously takes awhile but it came in perfect condition. Easy to put up,... See more

Rated 5 out of 5 stars

The communication was great! The map arrived well packaged. The tracking on the shipping was great even though it was overseas. The map itself is more beautiful than can be described! This has become... See more

Rated 5 out of 5 stars

This is my second experience with them. Again, I received a beautiful product, very sturdy and great quality. I chose a key Zelda key holder, and it added a fun pop of color to a boring little corner... See more


Company details

  1. Art Handcraft
  2. Decoration and Interior Design Store
  3. Gift Shop

Written by the company

Discover ZeWood: Where Artistry Meets Craftsmanship. Elevate your decor with our exquisite handcrafted wood maps – unparalleled quality, unique designs. Experience the allure of precision and creativity. Transform your space.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

210 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

High quality items that are a great…

High quality items that are a great conversation starter for fellow nerds!

We have purchased three different maps from ZeWood (Zelda Hyrule Map, Avatar TLA Map, and LOTR Middle Earth) over the years and love all 3!!! They’re truly worth every penny: the maps are beautiful and well crafted, and the framing/glass has kept the maps good as new over the many years we’ve owned them.

Customer service has always been great with ZeWood, as they have been consistently quick and friendly in their replies whenever I had a question about my order. This is what led me to buy 3 maps, and I’ll be sure to get more in the future!

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

A Stunning Tribute to Middle-earth – I Absolutely Love It!

I couldn’t be happier with my Argonath wall clock from ZeWood! The detail is incredible – the design captures the majesty of the Pillars of the Kings perfectly, and the overall finish is even better in person than in the photos. It feels solid and well-made. Only the hook on the back for hanging it on the wall is a little odd - the clock is hanging in an angle. But this is perfect, if you hang it a little higher. So I do not criticise that.

As a Tolkien fan, it’s more than just a clock – it’s a piece of art that brings a touch of Middle-earth into my home. The hands move smoothly and silently, and it arrived well-packaged and right on time.

Highly recommend for anyone who loves Lord of the Rings or just wants a unique and meaningful piece on their wall. Would absolutely purchase from this seller again!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

High quality nostalgia

We love our Hogwarts clock! We have a themed Harry Potter room in our home and this is the perfect complement to the spaces around the room. The clock really draws you in to explore its detail and artistry.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Got an XL Weasley House clock for my…

Got an XL Weasley House clock for my partners birthday. To say she loved it is an understatment. I managed to print off pictures of us and the dogs to be stuck on the spoons. Looks super cute.
The details and construction are brilliant. Arrived in a well protected packaging. Would definitely buy from ZeWood again.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Custom game map from ZeWood

Ordered a custom map based on game for a wedding present. ZeWood was very prompt and responsive in liaising with me to design the map and even did their own research to add little details in it. Super pleased with how it turned out, and the packaging was great. Very very happy with it, and friends could not stop admiring it :)

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Zelda perfection

I've purchased the zelda map and it's perfect.
I love the colors, the details. It is fit into a frame with a cover to prevent dust.
Shipping was fast. 10/10 would buy something again.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers, will swap for cheaper product.

On January 29, 2025, I ordered one (1) 3D MIDDLE EARTH MAP, Reddish-brown / XL 75x60cm 30x24inch for $629.50 (Order #16977). I also ordered one (1) ARGONATH 3D WALL CLOCK for $279.50 (Order #16978). Today (Thursday, February 13, 2025) I received two (2) ARGONATH 3D WALL CLOCK. Zewood scammed me for over $400.00 and took away the wedding present I wanted to give. 0 stars, will never use again.

February 13, 2025
Unprompted review
ZeWood logo

Reply from ZeWood

Dear Ryan,

Thank you for reaching out, and we sincerely apologize for any confusion regarding your order.

To clarify, the correct items were shipped, but it appears that two clocks were delivered in error. Additionally, your 3D Middle Earth Map was shipped separately due to the different sizes of the items, and our records show that it was delivered on February 18th.

We have been trying to contact you via email but have not received a response. Please let us know how you'd like to proceed so we can resolve this matter for you as soon as possible.

We truly value your business and hope to restore your trust in us.

Rated 4 out of 5 stars

Looked even better in person

Looked even better in person. Just wasn't expecting to pay an additional $25-35 prior to being able to receive it for shipping. Wish that would have been added when paying for the product

December 6, 2024
ZeWood logo

Reply from ZeWood

Hi! Thank you so much for your kind words about the product.

We sincerely apologize for any inconvenience caused by the additional fees. These charges are typically customs duties or import taxes that vary depending on the country of destination and are set by local authorities. Unfortunately, these fees are outside our control and not included in the initial product cost, as they are assessed upon entry into your country.

We truly value your feedback and will explore ways to make this information more prominent during the checkout process to ensure transparency for our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Thank you for your understanding!

Rated 5 out of 5 stars

Quality attention to detail.

A quality product and attention to detail. The plexiglass was insufficiently secured and needed additional adhesive - minor issue. Regular status updates would have been beneficial. Pleased with the end product.

December 6, 2024
ZeWood logo

Reply from ZeWood

Hello! Thank you so much for your thoughtful feedback and for highlighting the quality and attention to detail in our product.

We sincerely apologize for the minor issue with the plexiglass. Your observation is valuable, and we will review our packaging and assembly processes to ensure this doesn’t happen again.

Additionally, we understand how important regular status updates are during the production and delivery process. We'll work on improving our communication to keep our customers better informed every step of the way.

We truly appreciate your support and constructive comments, as they help us refine our products and services. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Thank you for choosing us, and we hope to serve you again in the future!

Rated 4 out of 5 stars

Great product great price… the seller…

Great product great price… the seller can and should be more clear about eta delivery just to put customers mind at ease because it takes a bit to ship going through foreign customs. But overall happy with product

December 6, 2024
ZeWood logo

Reply from ZeWood

Hi! We’re so glad to hear you’re happy with your purchase.

We truly appreciate your suggestion about providing clearer delivery timeframes. International shipping and customs can sometimes add unexpected delays, and we understand how important it is to keep our customers well-informed throughout the process. We’ll certainly take this feedback into account to improve communication and set clearer expectations for future orders.

Thank you again for your support and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

It’s high quality

It’s high quality. I bought the biggest middle earth for my autistic girlfriend and she hasn’t stopped going over it. Love it.

November 20, 2024

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