Recently purchased two ultra fine acrylic.acrylic pens. One was faulty, reported the issue and the response was excellent. Replaced in two days, excellent service and the pens are very good. Wouldn't... See more
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Great customer service, fast delivery. Items were well packed. I ordered the watercolour giftset bundle and desktop easel. Excellent quality, high pigment paints. Would suit both beginner and professi... See more
I have been using the zieler acrylic paints and brushes for a while now but I recently started using their travel watercolour set. I'm beyond please as it also has two handy water brushes. I've since... See more
Very helpful and extremely friendly dealing with my order. Though there was a slight hiccup with the mechanics of making payment they worked hard to resolve the problem so the dispatch of the order w... See more
Company replied
Company details
Information provided by various external sources
Artist-approved supplies to bring out the artist in you!
Contact info
Tannegate Limited, Unit B2, Ullswater Industrial Estate, CR5 2HR, Coulsdon, United Kingdom
- 02086558070
- artsupplies@zieler.co.uk
- zieler.co.uk
4.9
Excellent
147 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Very quick to order and be delivered…
Very quick to order and be delivered and a 45 min time given of when it would be delivered.
January 4, 2021
Reply from Zieler
Dear Fiona,
It's great to know that you are happy with our service. Thank you for shopping with us.
Kind Regards,
The Zieler Team
Excellent service
January 4, 2021
Reply from Zieler
Dear Janet,
We are glad we could be of service. Thanks for using us.
Kind Regards,
The Zieler Team
Customer Service was very helpful.
Customer Service was very helpful with finding out if the inks were vegan-friendly.
January 4, 2021
Reply from Zieler
Hi,
It was our pleasure in helping you with your query. If there's anything further you require please do contact us.
Kind Regards,
The Zieler Team
Reply from Zieler
Hi,
Thank you for this feedback. It's great to hear that you're pleased with everything. Thank you for shopping with us.
Kind Regards,
The Zieler Team
Brilliant service!
Brilliant service from a brilliant company! My order was received within a day and I received regular updates regarding its progress. Zieler is now my go-to place for art materials.
January 4, 2021
Reply from Zieler
Dear Claire,
Thank you for this excellent review. We are glad to hear that you are happy with our service. We look forward to welcoming you again soon. Thank you for your custom.
Kind Regards,
The Zieler Team
A good product which arrived promptly
January 3, 2021
Reply from Zieler
Dear Mr Sparks,
Thank you for this feedback - we hope you enjoy using our products.
Kind Regards,
The Zieler Team
Exceptional customer service and great product
Exceptional customer service and great products. I’m so happy with the ultimate calligraphy set and the small issue I had with one of the nibs was rectified within 24 hours of my email. Great company!
January 3, 2021
Unprompted review
Reply from Zieler
Dear Fiona,
Thank you for this marvellous feedback. We are glad to hear that we've resolved the issue with your purchase. Thank you for your custom - it means a lot to our family business.
Kind Regards,
The Zieler Team
Excellent product & fast delivery over…
Excellent product & fast delivery over the Christmas period. Thank you
January 2, 2021
Reply from Zieler
Hi,
Thank you for your positive feedback. We are delighted to hear that you are happy with everything.
Kind Regards,
The Zieler Team
exceptional colours
exceptional colours
as good as you could want them
truly artistic
someone got something right!
January 2, 2021
Reply from Zieler
Dear William,
Thank you for your kind comments. We have worked hard to get the formulation of our paints right so it's wonderful to hear that you love them!
Thank you for shopping with us.
Kind Regards,
The Zieler Team
I hadn't heard of the Zieler company…
I hadn't heard of the Zieler company before but having trawled through many other companies looking for suitable, good quality art sets I found exactly what I was looking for.... and at a competitive price so I ordered three items online - an easy process.
My order arrived the following day and was well packaged.
I set one item aside for a grandchild.
Several days later I panicked when I couldn't find the other two items and discovered the box they had arrived in was empty. I searched extensively and then contacted the company expressing my concerns about the "missing items."
My enquiry was dealt with promptly and efficiently and I received replacement items by return.
Today, I discovered that the packages which I thought were missing had, in fact, been in my possession all along!
When I phoned the company to apologise, I was once more treated with the utmost empathy and kindness. I have huge respect for the exemplary customer service I have received.
December 15, 2020
Reply from Zieler
Dear Morag,
Thank you for this wonderful feedback. Your comments and custom mean a lot to a family business like ours. Wishing you a Happy Christmas.
Kind Regards,
The Zieler Team
Great service
Great service, beautiful product, I’d recommend the company and use it again.
December 11, 2020
Unprompted review
Reply from Zieler
Dear Adele,
We are so pleased to hear that you are happy with everything. Thank you for using Zieler.
Kind Regards,
The Zieler Team
Cannot fault this Company
Cannot fault this Company, always in contact letting you know the procedures and their Delivery Service is excellent......Zieler....very well done
December 9, 2020
Unprompted review
I would like to thank you for your…
I would like to thank you for your prompt service and also the quality of your merchandise.
Iwill certanily use you for art needs i may have in the future
lam very inpressed with your company
Rae Curry
December 4, 2020
Reply from Zieler
Dear Rae,
It brings us great joy to hear your positive comments - thank you so much! We hope you enjoy using our products and we're delighted to hear that you received them promptly.
Kind Regards,
The Zieler Team
My order came promptly and was…
My order came promptly and was parcelled well. Haven’t opened it yet as it’s my Xmas gift to myself🤞🏽
December 3, 2020
Reply from Zieler
Dear Donna,
We are glad to hear that you received your parcel - we hope you enjoy using our products.
Kind Regards,
The Zieler Team
Pack of Art materials
Pack of Art materials arrive quickly and well packed. Would recommend this company to others.
Thanks
December 3, 2020
Reply from Zieler
Dear David,
Thank you so much for these positive comments - it really means a lot to us. Thank you for your custom.
Kind Regards,
The Zieler Team
Excellent customer service
Excellent customer service. next day delivery with an email giving a delivery time slot A*
December 2, 2020
Reply from Zieler
Hi,
Thank you for this briliant feedback. We're delighted to hear that you are happy with everything. Thank you for shopping with us.
Kind Regards,
The Zieler Team
Excellent service
December 2, 2020
Reply from Zieler
Dear Edita,
Thank you for this feedback - it is very much appreciated.
Kind Regards,
The Zieler Team
Reply from Zieler
Dear Ann,
It's so nice to hear that you are happy with our service. Thank you for shopping with us.
Kind Regards,
The Zieler Team
Reply from Zieler
Dear Philip,
We are delighted to hear that you will use us again. Thank you for your custom.
Kind Regards,
The Zieler Team
Reply from Zieler
Dear Mrs Ali,
We are delighted to hear that you are happy with everything. Thank you for using Zieler.
Kind Regards,
The Zieler Team
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