Ziito Reviews 

I ordered a product a few weeks ago. I have received emails to say that it has been delivered but no means by which to track the delivery. I have emailed, called, submitted request forms through the website, messaged on Facebook and Instagram and received absolutely no response from the company. Have now raised a chargeback through my credit card company. Absolutely appalling experience - avoid at all costs.

Shocking Experience.

Item arrived eventually with missing parts, they just do not reply to emails, we have sent multiple emails.

Now have to go down the chargeback route.

Shocking experience. I ordered a rail back in February. I was told that due to Brexit I would have to spend over a certain amount due to vat reasons. So I ordered a shelf. About TWO months later the shelf arrived but without any rail. Also, I had to pay vat for the purchase. Ziito said the rail was still in their warehouse. They sent the rail, I had to organise delivery and pay the VAT (which they refunded) I opened the box and essential pieces are missing, so I have three useless pieces of stainless steel now to deal with.
This has been truly awful. I will be demanding a refund. I didn't want to leave a review but it has caused me so much grief that I had to.

We purchase a shelving unit on wheels and was very pleased with the product.

Great product. Delivery was fast and everything arrived in good condition.
Very pleased with the product, a stylish, cost effective and very practical way to store clothes in a walk in wardrobe.

God kvalitet!
Men lang levering

Amazing pieces of storage, brilliant customer services... all round great service and attention to detail

Super god og personlig service. Flot stativ i god stabil kvalitet og let at samle. Stor anbefaling herfra.

I placed an order on October 15th. The website reads as delivery within 4-6 working days, however I was still awaiting an email to confirm my items had been dispatched over a week after placing the order. I sent an email and a direct message on Instagram but both were ignored. In the end, as the order payment was still pending and had not been released yet, I cancelled the payment with my bank and emailed the company to cancel my order. After reading other reviews, I am lucky to have been able to cancel my order and keep my money. I was not wanting to risk the goods taking weeks to arrive and/or arriving in bad condition with parts missing, as recent reviews show. This company have had adequate opportunity to improve on their service but have chosen not to, it seems. Avoid this company.

The item arrived poorly boxed, no instructions, no paper work, filthy dirty, covered in grease, clearly used, second hand, paint flaking off, details didn't match description, with drill holes in the wooden base. Basically I paid £160 for a bunch of filthy greasy old poles that I've had to spend a lot of time and money cleaning and painting into something remotely passable. Avoid this company at all costs.

My order took 3 weeks to arrive in two separate packages on separate days. The Ziito website states 4 to 6 days for delivery. Part of the clothes rail (specifically the top shelf) didn't arrive.
The only communication I have received from Ziito was the order confirmation. They did not respond to my email asking where my order was; did not contact me to advise delivery date as they stated they would; and so far have not responded to my email requesting a return and refund.
The product itself is poorly finished. The metal tubes have an oily coating which ended up on my hands, clothes and carpet. The metal fittings are poorly finished. The wooden bottom shelf is also oily and does not fit the rail when assembled.
The product was poorly packaged and arrived without assembly instructions.
Poor quality, part missing and no customer support. £215 (discounted price) is a LOT to pay for 7 pieces of unfinished steel tube, 8 badly painted fittings and 2 (in my case 1...) small pieces of pine. I will be obtaining a full refund via my credit card provider.
Lots of similar reviews on here. Seriously, AVOID Ziito and buy elsewhere...

Product was very dirty, had to clean it several times to remove some black soot. It’s meant to hang clothes from (tøjstativ), so it shouldn’t stain. There were also no instructions on how to put the product together.

It’s a good concept and nice racks, but I will not recommend them at all, and frankly you can get them elsewhere.
The first rack came quickly but it was wrong, supposed to be black but not all the pieces were. Emailed/called them, found out it was because the didn’t have the small pieces in black, so they just decided to send it and see if I would complain?
Quickly they send me a new one, but it was the same. Called/emailed again, he promised that he would personally do it himself. But hey a week later I called again, and guess what they forgot to send it. And it looks like the just spray painted the silver parts black, because it’s coming off.
They have a communication problem with their clients, they don’t inform or they send a text at the last second. To pick up the 2 wrong racks, I gave them some days (Monday, Tuesday) which I was at home, a week earlier, so they would have time to organize and for me to organize my days. Monday they sent me a text, GLS would come tomorrow, it’s rude and disrespectful and wasting my time.
They don’t take responsibility, they ignore ones call if it suits them.

Super betjening og reel behandling. Enkelt og ligetil.

Great service

We have placed our order on 29th Nov 2019, the company claimed they have sent the order and it was lost by the courier. After this, we never heard back from the company. We spent £368 with the company, and no order received. today is 17th Feb 2020. Don't buy from them.

The delivery was delayed and took ages to arrive. When it finally did arrive the rail was filthy, it was covered in grey grease and grime and I had to wash it with soapy water so that it didn't ruin my clothes. There was no option to return it as the box had been damaged in transit and I couldn't deal with getting a package that big and heavy back to a collection point. Plus by now I needed it really urgently as had already waited so long for it! It took a lot of cleaning but is now fine. I emailed Ziito to complain when I received the dirty rail and they haven't bothered to reply. Not a good experience at all!

Update from my previous review as of 5th of July 2019 - Now I have received my clothes rail...
•The metal bars are covered in some black grease, I didn’t realise at first and ruined a pair of brand new €80 Tommy Hilfiger white shorts.
•The clothes rail I purchased was with wheels and they never sent them.
•I was never sent the bottom bar with the attachments for the bottom shelf.
•I was never sent any tools or instructions and the YouTube videos are irrelevant as the clothes rails are not screw in anymore, they have fixed bolts which you tighten once the bar is inside the fitting. But I had to figure it all out by myself and buy new tools to tighten the screws (allen key fittings).
•Despite all the bolts being as tight as possible without damaging anything, there is some movement, it’s not as solid as they make it out to be.
•My order was sent out by GLS who sent one of the parcels to the wrong depot centre and ParcelForce had to redirect it to the correct depot centre, which was a total pain.
•The packaging was cheap and all broken and had holes in.
•If you want to return your order or parts of your order they make you pay to return it and if you live internationally like me and not in Denmark it costs a fortune to send the parts back because they are heavy metal.
•The customer service is real bad and whether you get a reply back is pot luck. It can be very frustrating and stressful.
•The price of the products in my opinion now that I own one of their clothes rails are way overpriced.

Overall, in all honesty I would never ever order from this company again. They have a good concept, but as far as I am concerned they are not in a position to sell their products. They need to fix so many things with their business before they sell and especially sell internationally. Awful experience and never in my life have I ever dealt with a more incompetent company in all the years I have purchased goods online, avoid at all costs.