Zingox Traders Uk Ltd Reviews 

283
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... See more

Rated 1 out of 5 stars

I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... See more

Rated 1 out of 5 stars

I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... See more

Rated 3 out of 5 stars

Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... See more

Company replied

Company details

  1. Indian Grocery Store
  2. Asian Grocery Store
  3. Fruit and Vegetable Store
  4. Grocery Delivery Service

Written by the company

Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box


Contact info

2.2

Poor

TrustScore 2 out of 5

283 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

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2.2

All reviews

(283)

19 reviews in the last 12 months

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Rated 3 out of 5 stars

I’ve had mixed experiences with Zingox…

I’ve had mixed experiences with Zingox Traders UK Ltd. On the positive side, they offer a great variety of Maharashtrian items, and their festival selections are impressive. However, there have been issues with product quality and order fulfillment—mangoes often arrive overripe, and some orders have been incomplete or delayed. Customer service is responsive, and refunds or discounts are provided when issues are raised, but overall, it's hit or miss.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fresh Vegetables

Hello Saurav, Ankita : I ordered Methi bhaji. Surti Papadi, Purple Yam, Green Tuver, Baby Aubergine, Lemon Grass and Thalipit Bhajani and the quality of delivery was top notch. Just cannot fault. The packing was done perfectly so no Veg was bruised in transport. The biggest thing for me was the above veg are very specific and Saurav made sure I get them. I placed the order in the morning and next day morning it was at my door step. I live in Lake district and it sounds not possible but Saurav made it possible. Thank you Zingox Team 🙏.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

I bought glava fruits (4 orders in one…

I bought glava fruits (4 orders in one payment )and received only 7 pcs , absolutely not ripped . Waited over weeks to ripped. Still very strong and not pleasant to eat.
Fist is very expensive, not ready to eat immediately and just (7) pcs for (4 orders).
Is it fear?
Definitely disappointed.

December 11, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service
Excellent quality

December 13, 2024
Unprompted review
Zingox Traders Uk Ltd logo

Reply from Zingox Traders Uk Ltd

Thank you for your wonderful review! We're so glad to hear that you're happy with both the service and the quality. Your satisfaction is our top priority, and we look forward to serving you again soon!
Zingox Team

Rated 5 out of 5 stars

Fantastic range of fresh vegetables

Fantastic range of fresh vegetables! Hidden gem … managed to get some rare vegetables delivered.

December 17, 2024
Unprompted review
Zingox Traders Uk Ltd logo

Reply from Zingox Traders Uk Ltd

Thank you for your kind review! We're thrilled to hear that you enjoyed our range of fresh vegetables and that you were able to find those rare ones. We strive to offer the best, and it’s great to know you had a positive experience. Looking forward to serving you again soon!
Zingox Team

Rated 2 out of 5 stars

This site started off with a bang but..

This site started off with a bang but cudnt sustain themselves, recent experiences since past 6 months have been terrible.
No updates on deliveries, they ask for a delivery date and time and never stick to it, its been a week i am still awaiting delivery, products are not quality checked, they have delivered expired products on several instances , their messaging platforms are unmonitored, no one responds to the queries. Its been a while i have been patient but just wanted to oit this review as nothing changed even if timely feedback was provided. They are into business and not into charity thus should have a spine to accept and improve.

December 10, 2024
Unprompted review
Zingox Traders Uk Ltd logo

Reply from Zingox Traders Uk Ltd

Dear Pallavi,

Sincere apologies for the inconvenience caused. We investigated the issue and found that the order was accidentally archived in the system. This was reported by yourself yesterday that order is not received and we sent the order immediately. About the other products, we are taking your feedback very seriously and we will make sure that we provide proactive customer communication.

Thanks

Rated 1 out of 5 stars

Terribly inefficient service-no…

Terribly inefficient service-no indication of collection time. i turned up to
Collect cocktail
Samosas from Maidehead
Mid morning-no delivery was there-then I drove to southall to collect from their factory. They gave me a package to take-when I got home it contained 8 normal
Sized
Samosas and not 28 cocktail
Samosas. Obviously someone did not check the container before passing it to me in a
Sealed box!
then I had to
Send them
A photo of the product and they have stopped responding to me.
I can honestly say this has been a complete waste of time-will not use them
Again

December 11, 2024
Unprompted review
Zingox Traders Uk Ltd logo

Reply from Zingox Traders Uk Ltd

Hi LP,

Sincere apologies for the inconvenience caused.
When collection order is selected, you can select date and collection time will be communicated by email or SMS. This is clearly documented on our
https://zingoxfoods.co.uk/pages/delivery-and-collection page.
However unfortunately you arrived at collection without any notification. Our support team wanted to help you and hence sent you the address of warehouse from where you can pick up order. Unfortunately the packer gave you wrong product as this order was packaged in rush.
Our team will contact you tomorrow and replace the item for you. We will organise free delivery for this.

Thanks

Rated 5 out of 5 stars

One Stop Shop for all your needs

I have been ordering from Zingox since 2017 now and I can honestly say they are my one stop shop for all maharashtrian items such as spices, pickles, snacks etc. I always look forward to their festival items as they bring Chitale and Gowardhan products to our homes.

August 19, 2024
Rated 1 out of 5 stars

Worst experiences ever

Worst experiences ever. First I was not sent order on selected date . When asked to cancel I was promised all the items and quality will be delivered . My order was missing 4 items out of which I got only refund of 2 last minute. Giving me no option to look for alternative to buy from somewhere else and delivery was so late in the day.

September 6, 2024
Unprompted review
Zingox Traders Uk Ltd logo

Reply from Zingox Traders Uk Ltd

Hi Sami,
Its really sad to see that you are not happy with our service. Unfortunately some of the products in your order are very rare to find items in UK and when we inspect the quality before dispatching the order, we couldn't send those due to health and safety reasons. Refund is initiated for all 4 items and it would take 24-48 hours to get back to your bank account. We sincerely apologise for any inconvenience caused.
Thanks,
Zingox Team

Rated 5 out of 5 stars

Mangoes

I recently purchased some Langra mangoes. Unfortunately they were rather overripe and we were unable to enjoy them fully. As requested sent pictures and I experienced extremely efficient and courteous service and was advised that a full refund including postage would be forthffcoming. So thank you hope to order them earlier in the season next year. CrystalDavid

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Good Experience with customer support

I am updating my review as per recent experience with Zingox customer service. They refunded for overly ripen mangoes and also offer discount for next order to compensate bad experience.

Previous Comment:
I have ordered mango multiple times and most of time it was over rippen. Only for my first order mangoes was in good condition but for all other orders condition was miserable and we need to finish it ASAP. Quality of product is really bad.

June 12, 2024
Rated 1 out of 5 stars

Don't think they care you

My first two orders went well. I have very painful experience for third order. My order was not delivered by delivery service. I was following up with everyday with Zingox and each time they promised me they will send new order next day. After 3 weeks of follow up, I have requested for re fund and they have not responded to my emails, phone calls and web chat and they sent my order after that even though I requested for cancel and refund. The new order I received with rotten vegetables and they are not picking calls to report and I end up wasted my money.

Finally I can say that it's very bad customer support and don't care about you.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Thank You Zingox

I am Thankful to Zingox for making available the most delicious mangoes from India. The service experience had been fantastic and found the staff very helpful in handling the queries.
Wish them all the success and hope to keep getting delicious mangoes year after year :)

June 25, 2024
Unprompted review

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