Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... See more
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I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... See more
I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... See more
Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... See more
Company replied
Company details
Written by the company
Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box
Contact info
20, SL2 1JD, slough, United Kingdom
- 02034889245
- info@zingoxfoods.co.uk
- zingoxfoods.co.uk
2.2
Poor
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 month
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OK good service, will buy again but…
OK good service will buy again but the photo shows as a premium India Gate Basmati Rice 5kg brand and received classic !
August 16, 2022
Reply from Zingox Traders Uk Ltd
Dear customer,
Thanks for your response. We are sincerely sorry for the inconvenience caused. There is stock issue in uk for india gate rice.
Also we have instructed packaging team to be extra careful on dispatching right product. If product is not available, we will check with customer and give replacement.
Thanks
Zingox Team
Under Weights on product I order
I order from Zingoxfoods twice now, 1st time over £100 2nd time near £200. Both time are under weights on product I order. Should check it before post to customer.
August 11, 2022
Reply from Zingox Traders Uk Ltd
Dear Customer,
Thanks for your feedback. We will like to know more about this issue. Generally our team checks for the weight and refund underweight items. As a process you can raise any such issue on chat support or email and we will address it very quickly. If you have ordered any products like jackfruit, it is very difficult to precisely cut it but if weight varies then our team will initaite refund. Please provide us picture with underweight items and we will definitely refund the balance.
Thanks and Best Regards
Zingox Team
10/10 for their Products, Services & Customer Care from a Happy Customer!
I was very pleased and highly impressed with the Products and Services by Zingox. Being the hardcore Alphonso Mango fan, I was ordering mangoes from Zingox almost every other week! I can confidently say they sold UKs best/high quality Alphonso mangoes. I didn't hesitate ordering it mangoes this summer and wont hesitate ordering again next year. Even their vegetables are so fresh that I don't have to worry about using them immediately the same day and can continue to store it for later use. 10/10 for their commitment to deliver high quality products every time and more so for their customer services.
July 11, 2022
Unprompted review
Good pricing and quality
Good customer service! Fresh vegetables and fruits!
One star less because of many items mostly unavailable or sold
Mangoes ordered 3 times and 2 times it was not good I have sent photos ,even then lots of communications I got refund ! Second box was completely not edible ! I informed but not refunded! So refund policy is need to be improved!
July 10, 2022
Amazing service and best quality products.
Zingox provides amazing service and best quality products.
June 16, 2022
We are really happy about the excellent…
We are really happy about the excellent service provided by Zingox team. Always get quality products on the committed delivery time.
June 16, 2022
Haven't processed my refund yet even…
Haven't processed my refund yet even after 2 weeks
.............................................................
Update :- after reading my review, the company got in touch with me immediately and resolved the issue.
June 15, 2022
Reply from Zingox Traders Uk Ltd
Dear Customer,
We are really sorry to hear the inconvenience caused. We went through all sequence of events. Below is the sequence of events:
- Order was placed and edited multiple times by chat feature
- Every time when order was edited, confirmation email was sent to the email on account (You wanted coconut halves but agent added desecrated coconut 100g )
- You confirmed the order and paid the invoice
- We delivered order as per the order placed, confirmed and paid
- You wanted to return it and our team offered you flexibility to do it next time when we have deliveries in your area
- As per our refund/return policy documented and accepted by all our customer at the time of purchase - https://zingoxfoods.co.uk/pages/refund-policy refund need to be initiated by sending email to info@zingoxfoods.co.uk which is not sent till date. It is clearly mentioned in all our orders sheet
- In this case you requested refund to third party driver, who do not have order visibility and right access to initiate refunds and hence it never got initiated in system
As you are our regular customer, we have always served you with best possible way and we are really sorry to hear your disappointment but from a service point of view we feel we have followed a process.
As per our telephonic discussion we have now refunded the amount £2.39 but we sincerely request you to follow standard refund process to avoid any delays going forward.
Thanks,
Zingox Team
EXCELLENT SERVICE
June 8, 2022
Poor communication and customer care…
Poor communication and customer care skills. Sent photos of spoilt tindora and a reminder email, no response now, nearly 3 weeks ago … so give up. Placed 2 orders, one for myself and one for my mum. Initial phone contact etc great but since terrible. I had recommended this company to my mum’s friends also but will tell them not to order now as this is not good customer service, not even an email to acknowledge mine to say they would be in touch.
This matter has now been resolved speedily, it is a shame that this could not have been done earlier without the need to post a review on Trust Pilot. In view of their response I will give this company another go. Thanks Zingox for your resolution.
June 6, 2022
Great support.
June 4, 2022
Wide variety & Good Quality of products
Wide variety of products. Good packaging for nationwide delivery. Never spoilt any item during delivery. And good quality products, freshness preserved! Excellent customer service.
May 29, 2022
Unprompted review
Excellent service with fresh…
Excellent service with fresh vegetables.
I have never been disappointed whenever I get a delivery from Zingox, always fresh products with Excellent service.
Would definately recommend it.
May 20, 2022
Great quality of all products and very…
Great quality of all products and very accurate time of delivery
May 19, 2022
Authentic curries
The curries I ordered were delicious and authentic not like the so-called 'Indian' takeaways on the high street. The customer service is excellent too, they resolve any issues promptly.
May 18, 2022
Unprompted review
I will give four stars to Mangoes as…
I will give four stars to Mangoes and not five as I have given for all other vegetables as 100% of them were rotten from inside which the seller has taken the complainant and dealing with it. Hopefully I will get some response.
I will give 5 star to rest of the vegetables as they all were very fresh and will keep ordering them.
Thanks
Tejal
May 3, 2022
Most of the mangos were over ripped and spoilt
Most of the mangos were pre ripped and on day 3 3-4 mangos were already spoilt. Most of them were riped when arrived
May 3, 2022
Reply from Zingox Traders Uk Ltd
Hi Shital,
We are really sorry to hear this. As per our standard process, you can always get in touch with us with any issues related to quality. If you face any issues our friendly customer support team will always resolve issue. Please get in touch with us on our company number and we shall investigate this issue on why this happened.
Looking forward to hear back from you.
Thanks
I am quite satisfied with their service…
I am quite satisfied with their service and packaging. The quality of products are always fresh and good. More variety of vegetables and fruits are good for us as a suggestion!
April 13, 2022
Good quality of indian groceries,fresh…
Good quality of indian groceries,fresh fruits n vegetables. Quick service with good packing. Thanks.
April 12, 2022
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