Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... See more
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I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... See more
I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... See more
Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... See more
Company replied
Company details
Written by the company
Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box
Contact info
20, SL2 1JD, slough, United Kingdom
- 02034889245
- info@zingoxfoods.co.uk
- zingoxfoods.co.uk
2.2
Poor
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 month
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These are sweet and tasty mangoes
These are sweet and tasty mangoes, chickoos and all items are authentic and just the real indian taste.
April 11, 2022
Unprompted review
Too good customer service
April 7, 2022
Order items were modified without even…
Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your own ?
Very disappointed. All the best for your business growth with such issues.
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Reviewed to 3 stars based on clarification by Zingox that there was error in calculations and offer was clubbed which caused miscommunication - they agreed to refund the difference. Thanks.
March 17, 2022
Reply from Zingox Traders Uk Ltd
Hi,
We are really sorry to hear about your experience. We sincerely apologies for the inconvenience caused.
Your order was modified to give you free coriander and curry leaves, which was our woman's day special offer. All orders came on woman's day i.e. 8th March received complementary coriander and curry leaves.
This was not charged to your account.
We had already refunded the amount as paid after discount back to your account as soon as order was dispatched. I understand there was confusion caused due to order edit without your knowledge but with all good intention it was completely free and you were not charged for the same. Thanks for understanding.
Zingox Team
High Quality of vegetables and fruits !
The customer service is always available! High Quality of vegetables and fruits ! highly recommend!
February 24, 2022
Unprompted review
Very reliable service!
February 23, 2022
One stop for Vegies & Staples
I have been using Zingox services since pandemic and it has truly proved to be a blessing! They have always provided fresh vegetables and fruits, Indian snacks and pantry staples. Flexibility in terms of delivery. Have made certain items available on request. May be they can look at more competitive pricing for similar products available elsewhere and hope they are able to maintain the quality of the products & services they provide.
February 16, 2022
Excellent communication & prompt…
Excellent communication & prompt delivery. I had few queries about Ambemohor rice, and Zingox was prompt to resolve those. Also they showed good flexibility in terms of my preferred pick-up time. Very customer centric service!!!
February 16, 2022
Damaged and short shelf life
Having had Good Chaps previously, was very pleased to promptly receive my parcel from Zyngox, but I was swiftly very disappointed to discover that every tin was dented, with areas of rust and that the best before end date on all of them is only two months away. For tinned goods, this is a very short amount of time and the damage is rather worrying!
February 15, 2022
Reply from Zingox Traders Uk Ltd
Hi Amanda,
Sincere apologies for the inconvenience caused. About damage we will raise it with our courier partner on rough handling as we never dispatch any damaged product from our side. About low expiry and packaging we have raised this concern with the product supplier. To resolve this matter, our customer care team will get in touch with you and resolve the matter.
Also in case of any such issues, you can also get in touch with us with chat support feature on website.
Once again sincere apologies for the inconvenience caused.
Cheers
I received stale smelly pickle
I received stale smelly pickle, it was close to its expiry date. When I asked the customer service they said it is still within its expiry date, so they can’t do anything about it.
February 14, 2022
Reply from Zingox Traders Uk Ltd
Hi Swati,
Sincere apologies for inconvenience caused. However we checked our logs and we could see that you were informed about returning the product to your nearest collection center.
We need to so that we can send it back to our distributor. This process is clearly documented in our refund and return policy.
https://zingoxfoods.co.uk/pages/refund-policy
Once return is approved refund is processed. This is a standard process we follow. However it seems there was some confusion and our team is trying to get in touch with you. Please answer our call so that we can fix this issue.
Thanks
Below was the response from our customer care agent:
"Hi,
Its 2 and half month expiry. We received this stock from UK distributor.
If you are not happy - you can return it to our collection point in Amersham or can hand it back to our driver when you order next time.
Apologies for the inconvenience caused.
Thanks"
Fantastic service...
February 9, 2022
Zingox order from Reading UK
All vegetables I received were very fresh & perfectly packed.
Order arrived in given time.
Very happy & would recommend.
Harshala
January 16, 2022
Fresh vegetables and quick delivery
Excellent service. Everything was nicely packed, really fresh vegetables and quick delivery.
January 6, 2022
Excellent customer service.
Excellent customer service.. little delay..but stuff are very good
December 31, 2021
Unprompted review
Excellent service and excellent quality
December 21, 2021
Delivered on time and good quality.
December 12, 2021
Excellent Service!!!
Zingox was an Excellent discovery by me while I was searching for Kalnirnay (Marathi) calendar on the internet, and I ended up buying many more products such as Bakarwadi, Goda masala, Kolhapuri Missal masala, couple of pickles etc. The quality is good & the service is Superb. I placed my order yesterday night and received it today afternoon, not even 24 hours!!! which is way better than others. With such great service, I am sure, Zingox is only going to grow.
December 7, 2021
Unprompted review
Good packing and timely delivery
Good packing and timely delivery. But it wasn't clear when the order will be delivered
December 7, 2021
Great Service and product
Great Service, Excellent product, On time Delivery of fresh and well packed green veggies, Highly recommended for Indian Grocery.
November 19, 2021
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