Zip World Reviews 1,240

Experience ruined by the stealth tax (parking fine) little or no warning about the new car park fees ,£60 car park fine , attraction is in the middle of a forest with only Zip world there so why charge to park there, none of the staff mentioned the fees as it seems quite a lot of people have been caught, just another rip off
company, was going to North Wales to have another ride but will never use this company again , shows what they think of their customers

Totall ruined my sons 21st birthday party. Staff are amazing, activities great, booked and piad online, no mention of £100 parking charge, thats what I opened one month later.
Totally disgusting actions by the owners, stabbing us the guests in the back like this is business suicide. PLEASE spread the word to stay away until this parking situ is removed.

The forest coaster was fun, but the actual ride was only two minutes long. Staff were friendly. The £45 cost was disproportionate - far too much for what it was. Charging extra for their own car park is just greedy; plus a £0.20 fee for 'convenience' is having a laugh. We will never bother again.

While passing Zip World Betws-y-coed decided to call in, without booking in advance to try out the Velocity zip line and treat myself and partner for my 70th birthday but didnt know at the time Velocity is at Penrhyn quarry, 35 or so minutes away.
Good news though was told there was two places available but they close in an hour, reception booked it for me. Spent a total of 14 MINUTES IN THE CAR PARK, off we went, just got there in time, parked up, did Velocity, happy days.
Two weeks later, received two parking tickets, £100 for each of the locations from Smart Parking.
Didnt notice any obvious signs regarding parking at either site, assumed with it being in the middle of nowhere up a dirt track and being in a private quarry, never thought for one second, there would have been parking charges but apparently there is, its on an app, £3 per day I have found out.
Who in their right mind would knowingly not pay £3, when they will get a fine of £100.
Emailed Zip World right away, the reply was, pretty much, nothing to do with us, contact Smart Parking.
What a rip off, what a scam. PLEASE BE AWARE. Im not the first and certainly wont be the last.
Wont visit any of the Zip World attractions again.
Shame on you Zip World.

Already paid this company an extortionate £260 for a two hour activity. we arrived in heavy rain and didn’t see any sign for parking charges. This is basically a gravel field. You wouldn’t assume parking charges as the only place you can go is zip world and you have already paid to use this!

you have to check in at reception and yet again no mention.

first time i realised is when a £60 fine arrived.

really left us with bad impression.

won’t be recommending or re-visiting.

DANGERS OF ZIPWORLD

1. The parking. You will receive by post a charge of £100 for each time your car leaves their carpark.

2. Risk of lung disease caused by dust!

3. Being told that lifts are broken and therefore have to walk up very wet very steep very long steps to exit the very deep caverns.

If there is signage about parking charges then it must be very stealthily placed because neither me or any of my passengers saw any or even any meters.

The dust. The amount of slate/rock dust blowing about means you will be inhaling large quantities it into your lungs. With no way of removing dust from the lungs we must wonder what
this will do to childrens lungs!

By forcing people to unexpectedly have walk out from deep underground they ensure you will have exceeded the parking time limit and you will receive a parking fine.

We will NEVER go there again.

My family and I were booked into and attended the Zip World zipline adventure at Penrhyn Quarry on 7 Sept. 2024. No where did we come across parking charge signs indicating we needed to pay for parking. I would have definitely paid for parking had I seen clear signage. The zipworld facility did not state we needed to pay for parking. I am completely dumb founded and extremely upset with a parking penalty fine I just received as a result of not having paid for parking at zipworld. My family and I have been to every zipworld with the exception of one and NONE of the zipworlds ever held Parking charges at their parking lots. This is a complete uproar and uncalled for. Especially for the amount of money we paid to do these fun outdoor adventures with our families. I am not pleased at all as I was sent a parking penalty in the mail after our zipworld adventure with a very heavy fine. This penalty fine increased the cost of my family outdoor adventure by an ungodly amount of money. I could use this extra money for another zipworld adventure to get my family off their electronics but zipworld has taken this extreme amount of money from me and my family. I will not forget this issue with zip world. I am an extremely unhappy customer after the amount of money I’ve paid into family time at zip worlds across England.

Never have I ever paid over £300 for a fun day out to be fined £100 for using THEIR CUSTOMER CAR PARK..what an absolutely disgrace..this fine along with fuel costs has turned our experience into a very expensive one.. Will not return..this is a disgraceful way to treat paying guests who have travelled miles to enjoy the experience ..definetly do not recommend..

STAY CLEAR!! Local LL55 Customer so live in the area been on numerous occasions over the years never been charged to park the car, September 2024 Zip world has employed the services of a parking company who will send you a £100 parking fine, being local never new of the change and never noticed any signs, never to say will be telling friends and family to spend there money somewhere else complete rip off catching plenty of people out after spending sums of £500 for rides shame on you!! Lets see if i get a reply from Zip world with this complaint!!

Parking fine!!! £100 to park, no signs or information from what I remember - why would you enforce such a stupid rule to your customers

Scandal

Today our group of six are booked for the flight, 30.09.24, booked in June costing over £500. Today's weather is appalling, very heavy rain. We asked if we could alter the date as if we flew today the rain battering in your face is like heavy hailstones which was the case when we flew in March. They flatly refuse. Nobody in their right mind would want to fly today. What a shame and what a black mark against the company.

We went in August 2024. However once we got back we got sent a parking fine for £100. There are no signs telling you about parking. No one who works there tells you about parking when you check in.

The parking is in the middle of a quarry with no signs or cameras.

Yet again ripped off by the parking. Stopped at the cafe for a coffee. Got hit by a £60 parking fine. Seems designed to lure customers in so they can charge a £60 fine for the cafe. Avoid like the plague. They don't deserve your custom.

When you spend over £200 you don't expect to pay for parking! The staff are great but the corporate money grabbing feel is disappointing. Vastly over priced and over in a flash.

Avoid. Absolutely disgusting parking racket. Spent over £230 on activities for our 3 young girls only to receive a £60 parking fine a few weeks later. No signs alerting you to the need to pay. We have a caravan in the area and were looking forward to giving our kids some great experiences but this has changed all that. We will not be returning. To top it off we paid for the videos of the forest coaster and received footage of a different child !!

Absolute rip off. Seriously how do they justify such ridiculous prices - and to cap it all they now charge for parking. This is a hugely profitable company yet they now employ the services of a parking management company who will pursue you relentlessly if you miss the signage or assume that this attraction couldn’t possibly be so greedy as to charge for parking as well.

Do not get caught out like us. A family of 6, requiring 2 cars, one with a disabled badge, visited Zip World 25/08/24 to play underground golf. 2 weeks after the visit we got through the post parking fines of £60.00, £100 if not paid within 14 days. The cost of the golf was exorbitant enough without a parking fine on top. The need to buy a parking ticket is not made known on booking.
The following week we went bowling at Chester at a cost of £41, all we had to do was put our number plate in to get free parking for three and half hours. The kids enjoyed that more than they did golf so I guess we will give Zip World a miss from now on

AVOID THIS MONEY GRABBING RIP OFF

Been going to zip world cafe in Betws y Coed for two years. Yesterday received a £60 fine (Rising to £100) for having the temerity to park at said venue, whilst purchasing breakfast & coffee. Apparently new parking rules were stealthily introduced with little to no signage, and no payment machine. Of course nobody in the cafe mentioned the new rules or the ANPR cameras that access your personal details and despatch the Rip Off!!
Will not be returning in future!!!!

Absolutely scandalous parking fines handed out when you've paid a fortune already for the experience. To be hit with a £100 fine a month later after already paying £500 is a disgrace. No mention of parking needing to be paid for anywhere in the booking process or on the FAQs on the website and no obvious signage whatsoever when you arrive, or mention of it from staff. This is absolutely shameful money grabbing in a cost of living crisis. Will never return.

Fun but ridiculous parking!
I booked for my husband and 2 kids to do the zip wire. They had a brilliant time but a month later receive a parking fine for £60. The zip wire is so expensive and now this on top! Really sours the experience. Might be nice if the staff reminded people to pay for parking as not expected after spending so much on the activity and not clear signs.