The small biomat is great. We already had a full size mat which is permanently on the massage table and used by the whole family. We liked it so much we took it on holiday, placed it across the bed so... See more
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See what reviewers are saying
My ZoeTech sauna blanket is everything I expected, amazing quality, works a dream! Only downfall is customer service, I asked a question regarding if there was a built in timer as my blanket only heat... See more
Company replied
The good: Great service. Receiving and returning were fast and efficient. The not-so-good: It's stated as low EMF. Maybe for magnetic fields but for electric fields, it is very high, actual... See more
Company replied
Customer service was amazing, got an immediate response to my email when I asked a few questions. The product took about 2 weeks to arrive but postage is always like that lately. The product is amazin... See more
Company details
Written by the company
Holistic solutions to elevate your life
Contact info
80 Grove Ave, 5033, Marleston, Australia
- help@zoetech.com.au
- zoetech.com.au
Promptness
Even though the migraine band was on back order my money was refunded promptly, then you just had to watch out for the back in stock signal.
On repurchasing they were promptly delivered.Thanks.
March 1, 2022
Reply from ZoeTech
Hi Jenny,
I am so pleased to hear your experience has been so positive, thank you for your support :)
Take Care,
Lizzie
Migraine headband & Tens device ❤
I have the migraine headband and the tens device and both help me with my extreme pain!
Sometimes even at the same time! 🤣
I use the tens almost weekly when my back/neck is sore from sitting at my desk all day.
Customer service is very helpful and they get back to you quickly!
February 25, 2022
Unprompted review
Reply from ZoeTech
Hi Che,
We are thrilled to hear that our tens machine has helped with your pain and the migraine headband has helped too :)
Thank you so much - we appreciate your support!
Take care,
Lizzie
Fantastic customer service to guide me…
Fantastic customer service to guide me in the purchase of my infrared sauna blanket today. Can't wait to try it out. After such good communication with Kylie this week, I'm confident that it will be perfect for me.
February 25, 2022
Unprompted review
Reply from ZoeTech
Hi Wendy,
Thank you so much for your wonderful review :) We are so happy to hear that Kylie was able to assist you! I will pass on your kind words!
We can't wait for you to receive your Sauna Blanket!
Please don't hesitate to reach out if we can help with anything else at all.
Take care,
Lizzie
Overall verdict - satisfied
I had previously given a one star review because of issues with ordering and delivery. It took for a second parcel with the correct postcode on it to push Hermes into delivering both parcels at the same time just over a month after ordering. This issue was caused because I live in a new build property and the correct postcode was not yet in the address software the zoetech system uses. After one false start with one of the customer service people, Tahlia was very helpful with finally getting my purchase to me.
Anyway, all that aside the blanket itself is good and so far it is helping to relieve some of my symptoms. I’m using this as my body doesn’t efficiently break down histamine and the heat helps purge the excess from my muscles. During the summer, sun exposure helps with this process but winter in Scotland is long and I need help getting through it.
For visualisation purposes, it is more of chunky plastic sleeping bag than a blanket, which has Velcro along all of the seams except for the neck, where you have wide velcro shoulder straps. One thing I would add though is the controls for the heat are at the wrong end of the blanket. It’s quite a heavy/stiff material but very comfortable if you stay still. But if you have to sit up and try to bend down to the controls at the foot of the blanket to change the temperature you have to un-Velcro yourself to do that. My husband is often with me when I’m using the blanket and he does that for me now to save me the struggle. You absolutely need to wear thin cotton clothing and socks inside as it gets too hot for bare skin. Also you get too sweaty and you get stuck to the plastic inner if you’re not wearing clothing. You’d have to have good circulation for this. I got up to the max temperature the other day and my husband told me after I had bright red lines on my back after from the heating elements. They did fade the following day and I’ve not found any sore spots yet from minor burns or anything, so it’s fine for me. The reason I mention the circulation point is that I was going to order one for my diabetic mother in law but I’m not sure it would be safe for her with the circulation problems? I think this is also going to be really useful when I have hurt my back, on a lower, non sweaty temperature - perhaps that would be a safer setting for those with circulation issues? Overall, the product was worth the wait and its really going to help me get through next winter.
February 17, 2022
Unprompted review
Reply from ZoeTech
Hi Laura,
Thank you so much for writing an updated review :) We are very thankful that Tahlia was able to assist you too!
Thank you for providing such valuable feedback. I will be sure to pass this onto the team to review :)
We are so glad to hear that you are loving your Zoe Tech Sauna Blanket! Please don't hesitate to reach out if we can help with anything else at all.
Take care,
Lizzie
No response from Zoetech
There are so many quick replies to customers on here but I have emailed now 4 times to return my blanket and have had no response. PLEASE RESPOND
February 15, 2022
Unprompted review
Reply from ZoeTech
Hi Abigail,
I'm very sorry to hear this!
I can see one email from today and one of our customer service team members has now responded to :) Unfortunately, it doesn't seem like your previous emails have come through as we currently have around a 24 hour response time and aren't able to locate any previous communication from yourself. Just t confirm, our best email address is help@zoetech.co.uk.
However, if you could please respond to our agents email, we will be able to resolve this for you as quickly as possible.
Take care,
Lizzie
Does what it says
Love it! Super relaxing, easy to clean. Literally does what it says on the box
February 10, 2022
Reply from ZoeTech
Hi Chloe,
Thank you so much for your support :) We are so happy to hear you are loving your Zoe Tech Sauna Blanket!
Please don't hesitate to reach out if we can help with anything else at all!
Take care,
Lizzie
5 stars!!!!
I absolutely loved my Tens device! I could not tell you how much it has helped with my period pain, I've been looking for something like this for so long and I've finally hit the jackpot, thank you so much ZoeTech :)
February 2, 2022
Unprompted review
Reply from ZoeTech
Hi Monique,
We are so happy to hear how much your Zoe Tech Tens machine has helped with your period pain :)!
Thank you so much for your review :)
Kindest,
Lizzie
After developing neuropathy in my feet…
After developing neuropathy in my feet and legs, I undertook various therapies; supplements from my naturopath, detox pads, a shakti mat and the tens machine on my feet, which seemed to offer some relief. Even though the oncologist said it was irreversible, after 2 weeks, I noticed there was improvement. Walking the beach and swimming also help. Every day there seems to be more improvement. I use the tens in the evening, at the end of the daywhich seems to be the best for me.
January 13, 2022
Reply from ZoeTech
Hi Patricia,
Thank you so much for taking the time to write this review - we are so happy to hear that there has been an improvement in your symptoms! Thank you for trusting and supporting our business :) We appreciate you!
Take care,
Lizzie
I LOVE my blanket!!
I love the blanket… it helps me heaps with all over body pain and while the original product needed replacing due the back of the wires not being secured, they replaced it with a new one and I’m again loving the affect on my very aching body!
January 8, 2022
Reply from ZoeTech
Hi Mandy,
We are so sorry to hear about the wires - I can see that Kylie has now been in contact with you and is currently organizing a resolution for you.
We look forward to hearing back from you :)
Take care,
Lizzie
Never received the order and no reply from them
The sauna is good quality ok,used once fell asleep😊only 4 star for the delivery delay.
January 6, 2022
Unprompted review
Reply from ZoeTech
Hi Desiree,
I'm so sorry to hear that you didn't receive your order after Hermes delivered it :( This certainly isn't up to the standards that we expect for our customers.
I can see that our customer service team has now organised a resolution for you and you have since received your order :)
We hope you love your order and can update your review accordingly :)
Please don't hesitate to reach out if you have any further questions or concerns.
Take care,
Lizzie
Very Disappointed!!
Very Disappointed!!
My blanket came with parts missing. The package was not sealed. I can’t use the blanket as the plug is missing. There is no number for customer service and my email has not been answered!!
I don’t think the company is very reliable!
January 5, 2022
Unprompted review
Reply from ZoeTech
Hi Stella,
I'm so sorry to hear this! This is certainly unusual and not up to our usual standards at all.
One of our customer service agents has now responded to your email. Sometimes our responses can get sorted through as junk so it's always worth checking there too.
Rest assured, we are working on a resolution for you as soon as possible.
Take care,
Lizzie
Fantastic company that responds to…
Fantastic company that responds to emails within 24 hours and product arrived on time. Would definitely buy from this company again and other companies could learn a thing from Zoe Tech brilliant customer service! Thank you Kylie.
December 24, 2021
Unprompted review
Reply from ZoeTech
Hi Emma,
Thank you so much for the review. These reviews help support our business. We genuinely care about our customers and if you need anything else, please reach out to our support and we will solve it as quickly as possible :)
I will pass your kind words onto Kylie too!
Kindest,
Lizzie
Haven't received my goods yet and have…
Haven't received my goods yet and have written 2 emails but no response. There is no phone number to contact only an email
December 15, 2021
Reply from ZoeTech
Hi M,
We are incredibly sorry to hear about the courier delay.
I can see that one of our customer service agents has responded to you. However, I have now asked that another customer service team member reaches out to you to ensure you receive our response and a resolution as soon as possible.
We look forward to hearing back from you.
Take care,
Lizzie
Helps reduce the pain significantly!
December 12, 2021
Reply from ZoeTech
Hi Megan,
Thank you so much for the review!
We are so so happy to hear that your pain was reduced significantly :) These reviews really help support our business! If you ever need any further assistance at all, please don't hesitate to reach out :)
Take care,
Lizzie
Great service
Fast delivery of product. Great service thanks. Would recommend product to others
December 12, 2021
Reply from ZoeTech
Hi Kath and Mike,
Thank you so much for your wonderful review :) We are so happy to hear that you have loved our product and service. These reviews are so valuable to our business so thank you for taking the time to review us :)
Take care,
Lizzie
It’s been nearly 3 weeks now
It’s been nearly 3 weeks now, when will I receive my blanket? I’ve had replies from your customer service saying it MIGHT be shipped this week I would like a solid answer so I’m not emailing and chasing you everyday.
I’ve been told you’ve had an issue with your distributions is the issue in the UK or AU?
Is my parcel coming from the UK or Australia because Australian customs have massive backlogs so if it’s coming from there I know I won’t be getting it anytime soon.
Hope to hear from you soon
Thank you
December 9, 2021
Unprompted review
Reply from ZoeTech
Hi Alex,
I am so sorry to hear that you haven't received your order yet.
Our fulfilment centre has been overloaded with orders and coupled with the shipping delays plaguing the UK ports at the moment, has failed to maintain the standards expected in terms of dispatching orders.
As I am sure you are aware, container ports around the world are dealing with severe backlogs when booking containers in. UK ports are experiencing particularly high volumes as a result of that combined with additional traffic from stockpiling ahead of the end of the transition period.
We stand by the quality of our product and believe that you will love your Infrared Sauna Blanket once it arrives, but we also understand the frustration caused by the late arrival of your order and for this, we are extremely sorry.
We endeavor to have your order with you as soon as possible and as soon as we have any updates, we will be in contact and you can expect a shipping confirmation email.
If you have any further questions, please don't hesitate to reach out to us at help@Zoetech.co.uk :)
Thank you for your patience and understanding, Alex.
Take care,
Lizzie
Excellent customer service
Excellent customer service. There was an issue with my order and they made returning the item so easy, and I had a replacement within a week.
December 7, 2021
Reply from ZoeTech
Hi Giorgia,
Thank you so much for this review :) I'm so happy to hear that our wonderful team was able to help you! These reviews really help support our business. We genuinely care about our customers and if you need anything else, please reach out to our support and we will solve it as quickly as possible!
Have a wonderful day :)
Take care,
Lizzie
Bombarded me with offers in order to…
Bombarded me with offers in order to get me to complete a purchase that they knew they had no way of fulfilling. I paid for expidited and insured delivery. A week later I contacted then asking where my Infrared Sauna blanket was. They informed me they had been let down by distributer and were working on sorting out another distributer and that I might get my blanket in the next week or so. If you know you can't fulfil orders you shouldn't take sales especially in the run up to Christmas. I wish I had went with Mihigh when I had a £75 discount offer!
December 3, 2021
Unprompted review
Reply from ZoeTech
Hi Gemma,
I'm sorry for the delay with your order arriving.
Our fulfilment centre has been overloaded with orders and coupled with the shipping delays plaguing the UK ports at the moment, has failed to maintain the standards expected in terms of dispatching orders. As I am sure you are aware, container ports around the world are dealing with severe backlogs when booking containers in. UK ports are experiencing particularly high volumes as a result of that combined with additional traffic from stockpiling ahead of the end of the transition period.
We stand by the quality of our product and believe that you will love your Infrared Sauna Blanket once it arrives, but we also understand the frustration caused by the late arrival of your order and for this, we are extremely sorry.
We endeavor to have your order with you as soon as possible and as soon as we have any updates, we will be in contact and you can expect a shipping confirmation email.
However, if you have any further questions or concerns, please don't hesitate to reach out to us at help@Zoetech.co.uk :)
Thank you for your patience and understanding, Gemma!
Take care,
Lizzie
As a migraine sufferer of nearly 20…
As a migraine sufferer of nearly 20 years, this gets a regular workout in my house. I have 2 because they are on such high rotation.
Highly recommend, so much so i've bought for family members too
December 3, 2021
Unprompted review
Reply from ZoeTech
Hi Naomi,
I am so happy to hear that this product has helped with your migraines! That is our mission here at ZoeTech so thank you so much for the review. These reviews help support our business!
We genuinely care about our customers and if you need anything else, please reach out to our support and we will solve it as quickly as possible :)
We hope your family and friends love our products too!
Take care,
Lizzie
Does the job amazingly
Does the job! Snd doesn’t slide around. Made of quality comfortable material. I keep mine in the freezer and use when needed.
December 2, 2021
Reply from ZoeTech
Hi Fiona,
Thank you so much for the review :) These reviews really help support our business.
Please don't hesitate to reach out if we can ever assist you further.
Take care,
Lizzie
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