The small biomat is great. We already had a full size mat which is permanently on the massage table and used by the whole family. We liked it so much we took it on holiday, placed it across the bed so... See more
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See what reviewers are saying
My ZoeTech sauna blanket is everything I expected, amazing quality, works a dream! Only downfall is customer service, I asked a question regarding if there was a built in timer as my blanket only heat... See more
Company replied
The good: Great service. Receiving and returning were fast and efficient. The not-so-good: It's stated as low EMF. Maybe for magnetic fields but for electric fields, it is very high, actual... See more
Company replied
Customer service was amazing, got an immediate response to my email when I asked a few questions. The product took about 2 weeks to arrive but postage is always like that lately. The product is amazin... See more
Company details
Written by the company
Holistic solutions to elevate your life
Contact info
80 Grove Ave, 5033, Marleston, Australia
- help@zoetech.com.au
- zoetech.com.au
Excellent product, highly recommend
Such an amazing product that actually works! Hugh quality that works exactly as described. Competitive prices with excellent customer service. This included efficient troubleshooting when a discount wasn’t applied at checkout-this issue was resolved without fuss and to an excellent standard.
September 4, 2021
Arrived quickly
Arrived quickly. We love it. I’m very surprised how hot it gets. I’ve used it as a sauna and on a lower temp for a warm relaxation session and love both.
We bought this as a way to relax and have some ‘me’ time during Melbourne lockdowns. So glad we did.
September 2, 2021
Disappointing
Purchased TENS machine and infrared sauna blanket. Products work fine but not worth what you pay for, didn’t receive any updates or email replies when they have problem orders - had to send a message via Facebook multiple times for a reply/update. For the price you pay for, communication and customer service is very disappointing. Would rather pay for products from competitors where updates and shipping is prompt. I hope to never have problems with the products I purchased from Zoetech with the service I’ve received so far, specially that the warranty page on their website doesn’t mention warranty but only “delivery and returns”.
August 28, 2021
Unprompted review
Reply from ZoeTech
Hi Yuni,
Thank you for your review. I'm sorry to hear about your experience with our communication and customer service. Being a new company we really appreciate your feedback and the time you have taken to write this review.
As our business grows, we endeavor to grow our team and ensure communication improves as we strive for customer satisfaction. If I can assist you any further please email help@zoetech.com.au with the subject line 'Yuni Trustpilot' so I can assist you further :)
Take care,
Lizzie
Please note I’m still awaiting my order…
Please note I’m still awaiting my order from 20th July Due to leave you on the 30th July. I have advised you many times of this and am still waiting notification on delivery date. I will be happy to re rate your performance when this happens. Regards Myra
August 17, 2021
Reply from ZoeTech
Hi Myra,
I have some great news for you. Your order is on its way!
You should be soon (if not already) receiving your shipping confirmation email, and this will also have a tracking link on it so you can follow the progress of your delivery :)
One of our amazing customer service agents has also responded to your email and has provided a tracking link for you too! Sometimes our responses can accidentally get sorted through as junk/spam so please ensure you check those folders too :)
Thank you again for your patience while we work through this delay, Myra! We would really appreciate an updated review once you receive your order :)
If I can be of any further assistance at all then please contact me at Help@Zoetech.com.au with the subject line 'Myra Trustpilot' so I can respond to you as soon as possible.
Take care,
Lizzie
This machine has helped me be able to…
This machine has helped me be able to go through the day with limited pain! It’s small and easily to hide so it’s perfect for work. I would continuously buy this
August 7, 2021
Reply from ZoeTech
Hi Allanah,
We're so glad your ZoeTech TENS Machine has helped you reduce your pain whilst being subtle and discreet enough to wear at work!
We absolutely love hearing about how our products are helping our amazing customers live amazing, pain-free lives. So, thank you for taking the time to write this review!
Thanks,
The ZoeTech Team x
I haven’t received my order yet
I haven’t received my order yet, and I emailed asking for an update on my pre order and was told it still hasn’t cleared customs yet, I wonder if I hadn’t emailed if I would have been informed about the delay. I really hope I receive it soon
August 3, 2021
Reply from ZoeTech
Hi Alyce,
I'm so sorry about the delay with your order being dispatched :( Unfortunately, this was something completely out of our hands and as a small business we are extremely disappointed with the delay, and we recognise how frustrating it is for you who have been waiting so patiently.
I can see one of our amazing customer service agents provided another update today too :)
We can't wait for you to receive your order and really appreciate your patience and understanding during these times. We would love for you to update your review as soon as you receive your order!
Take care,
Lizzie
What incredible customer service
What incredible customer service. I messaged today with an issue and had a response within an hour. They have gone out of their way to make sure that I'm happy. I couldn't ask for better service. Thank you Zoe Tech for such great products and out standing customer service. ❤💜💙
August 3, 2021
Unprompted review
Reply from ZoeTech
Hi Caroline,
We're so glad that our customer service team were able to help resolve your issue in a quick and timely manner! Customer service is our number one priority as we want to ensure all our customers are looked after in the best way possible.
Thanks,
The ZoeTech Team x
Awesome
I ordered 2 of these headache beanies and I have more relief with these than pain killers. The fact that I can wear it and fall asleep makes it perfect. I usually swap them out since I keep them on for a few hours so will consider buying more and never running out or have to wait until the other gets cold between switches.
July 10, 2021
Reply from ZoeTech
Hi Ashleigh,
We're so glad that our Migraine Headbands have helped you find a natural way to reduce your headaches. We hope they continue to give you relief and let you live your best life, pain-free!
Thanks,
The ZoeTech Team x
Whoop! Whoop! Fantastically happy with my buy :)
Had my first go this morning and it was awesome. Great home sauna Certainly no complaints here. Thanks Zoe Tech x
July 8, 2021
Reply from ZoeTech
Hi Erin,
Thank you for taking the time to write this review. As a small business, they make all the difference so thank you!!
We're so glad you are loving your new at-home sauna with the help of our Sauna Blanket.
Thanks,
The ZoeTech Team x
Absolutely love this product
Absolutely love this product. I have tried other brands of TENS machines before for my chronic abdominal pain and this is by far the best design. Have worn every day for the past 20 days and still no skin irritation despite my extremely sensitive skin. Only wish there was a longer session time option than 30 minutes.
July 7, 2021
Unprompted review
Reply from ZoeTech
Hi Casey,
We're so happy to hear that you are loving your ZoeTech TENS machine and that our gel pads have caused no irritation to your skin.
We are taking into consideration any feedback that will help us understand our customer needs even more, so thank you for taking the time to write this review.
Thanks,
The ZoeTech Team x
Love the design, and it works!
BAD:
Maybe this is same with every other product but the adhesive worn out pretty darn fast… Its been like one week straight I have been wearing this and its already falling from my skin. It is going to be pretty pricy if I have to change the adhesive gel pad every month. It is summer now and maybe I sweat a lot but still….
GOOD:
I was interested in these product for a long time but never tried it because other brands that I saw had a cord hanging and that seemed inconvenient. When I saw this design, I knew it is my time to buy. I love the design, it is compact and easy to carry.
I have mild camp but it last for long time and I also have ovulation pain. It works for both, its great!
July 6, 2021
Reply from ZoeTech
Hi Ellie,
We're so glad that our TENS device has been able to relieve some of the pain you experience. We wanted to design something that was inconspicuous and subtle to allow women to experience pain relief without the clunkiness of cords and bulky designs.
We're sorry to hear that the gel pads haven't been sticking as much as you would like. Please email our customer service team help@zoetech.com.au and they will be able to remedy this for you as quickly as possible.
Thanks,
The Zoetech Team x
The ice pack especially the front one…
The ice pack especially the front one does not stay cold for very long. Pretty disappointed overall especially for the cost.
July 3, 2021
Reply from ZoeTech
Hi Shakira,
I'm sorry to hear that you are disappointed with the length of coldness! Depending on how long you pop it in the fridge/freezer for, our cooling Migraine Headband will soothe and calm for approximately 20 - 30 minutes. Just like any cooling/ice pack, it will need to be reinvigorated every now and then in the fridge/freezer to help it reach its full potential :)
We are taking into consideration any feedback that will help us understand our customer needs even more, so thank you for taking the time to write this review.
If I can assist you further, please email us at Help@Zoetech.com.au with the subject line 'Shakira Trustpilot' so I can respond to you as soon as possible.
Take care,
Lizzie
Love our sauna blanket.
Love our sauna blanket.
So relaxing. Great service and
Prompt delivery. Totally recommend!
June 16, 2021
Unprompted review
Reply from ZoeTech
Hi Lisa,
We're so happy to hear that you are loving your new ZoeTech Sauna Blanket. We hope it continues to ease an aches and pains you have and allows you to live your best life.
Thanks,
The ZoeTech Team x
Great sauna blanket
My ZoeTech sauna blanket is everything I expected, amazing quality, works a dream! Only downfall is customer service, I asked a question regarding if there was a built in timer as my blanket only heats up for around 40 mins before turning off. Couldn’t find any info on FAQ page or specifications so I’m hoping not faulty but would be nice to have a longer session.
June 15, 2021
Reply from ZoeTech
Hi Chelle,
We're so glad that your Sauna Blanket has been everything you hoped for.
However, we are sorry to hear that your experience with our customer service wasn't a positive one. If you have any questions at all please email help@zoetech.com.au and one of our customer service team will help you as quickly as possible.
Thanks,
The Pupnaps Team x
I would love Zoe Tech so much more if…
I would love Zoe Tech so much more if it gave me another setting option for me to turn on and off at my choosing (mainly on the first day).
Clever design. Thank you for doing what you do.
June 7, 2021
Reply from ZoeTech
Hi AP,
We are so glad to hear that you are loving it! We are taking into consideration any feedback that will help us understand our customer needs even more, so thank you for taking the time to write this review and provide valuable feedback :)
If I can assist you further, please email us at Help@Zoetech.com.au with the subject line 'AP Trustpilot' so I can respond to you as soon as possible!
Take care,
Lizzie
I love the tens machine
I love the tens machine, it works really well! However every so often it gives really big random zaps. I've gotten used to it but I used to jump and yell out.
June 6, 2021
Unprompted review
Reply from ZoeTech
Hi Kim,
We're so happy to hear that our TENS device has helped reduce your pain!
Thanks,
The ZoeTech Team x
Migraine Headband…
I have had migraines for a long time gaining minimal relief from tablets etc. I decided to try the Migraine Headband and have finally found a quick and natural way to ease the pain of these headaches. Very happy with this product.
June 5, 2021
Unprompted review
Reply from ZoeTech
Hi Annie,
Thank you so much for taking the time to write this review! As a small business, it makes all the difference. We're so glad that our Migraine Headband has helped you find a way to naturally ease your migraines.
Thanks,
The ZoeTech Team x
Excellent product
Excellent product. Packaging was gorgeous. Heats up quickly and even. I love my sauna blanket
June 5, 2021
Reply from ZoeTech
Hi Jenna,
We're so glad that you are loving our Sauna Blanket. We hope it soothes your busy brain, achy joints, and muscular tension.
Thanks,
The ZoeTech Team x
Couldnt be happier with the product…
Couldnt be happier with the product it's deffintly reduced the pain. Took a day or two to get used to being shocked but its not the first thing I grab when I'm in pain.
I tell absolutely everyone about it !
Thankyou so much
June 2, 2021
Unprompted review
Reply from ZoeTech
Hi Jessica,
We're so glad to hear that our TENS device has helped reduce your pain! We hope it continues to help ease any pain you experience.
Thanks,
The ZoeTech Team x
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