I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had been using Zooplus for a long time & then in 2023 something changed. Delivery times got longer & longer as well as the customer service becoming less effective. Delivery times quoted are n... See more
Company replied
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... See more
Company replied
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat l... See more
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Company details
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Contact info
Ireland
- zooplus.ie
2.3
Poor
892 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Get a better logistics company!!!!
Unfortunately any possible positive experience with this company is completely spoilt by the fact that the use the worst possible logistics company in Ireland to deliver the product so it never reaches their customers or only does so after angry phone calls and fights
July 24, 2025
Unprompted review
Reply from zooplus.ie
Hi Marissa,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience was negatively impacted by the delivery service.
We understand how frustrating it must be when a product you've been looking forward to doesn't arrive as expected. Please rest assured that we take your concerns seriously. We are actively working with our partners to ensure a more reliable and timely service for our customers.
If you ever encounter an issue with your order, we strongly encourage you to reach out directly to our customer support team. They are best placed to assist you promptly and effectively, and will do everything they can to resolve the matter to your satisfaction.
Your satisfaction is very important to us, and we’re committed to making improvements. If there’s anything further we can do to assist you, please don’t hesitate to get in touch.
Zooplus 100%. Zooplus has been very helpful to me and…
Zooplus has been very helpful to me and my Belgian Malinois, prompt and professional with any service I require and any queries I have. Terrific selection of quality products. I would highly recommend to any dog lover. Thank you, Zooplus.
July 24, 2025
Unprompted review
Many late deliveries
I had a repeat subscription. They ship dos food the day before your next delivery date despite the fact they know deliveries might take up to 6 working days to arrive.
When you complain they send your a screenshot showing delivery times and do not accept it was their mistake.
How i have to find another dog food brand that won't cause issues to my dog.
I was buying with them because I couldn't find the brand where I live.
July 23, 2025
Unprompted review
Reply from zooplus.ie
Hi Livia,
Thank you for sharing your feedback. I’m very sorry to hear about the difficulties you've experienced with your subscription order and the impact it’s had on your dog’s diet — that’s understandably upsetting.
Some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.
Regarding the timings, that the shipping date refers to when your parcel leaves our warehouse, not the date it will be delivered. Delivery can take several working days depending on the courier and destination. You can find more details about our delivery timelines here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-
We’d really appreciate the opportunity to look into this further and provide full assistance. If you’re willing, please contact our support team directly via https://support.zooplus.ie/en/support/tickets/new, and mention your Trustpilot review so we can prioritise your case.
Thank you again for your feedback — it helps us improve, and we’re genuinely sorry for the inconvenience caused.
Excellent company
We've used this company twice now for the big bags of cat food. The service has been excellent, delivery has been very smooth and it's excellent quality and value for money. I highly recommend and will continue using this company.
July 21, 2025
Unprompted review
Delivery service is very slow.
Delivery service is very slow.
Ordered on 7/7/25 and still haven't received goods.
Ordered from .ie and it seems goods are coming directly from UK.
Will not be ordering again.
July 13, 2025
Unprompted review
Reply from zooplus.ie
Hi Pat,
Thank you very much for taking the time to share your feedback with us, and sincere apologies for the delay in responding here.
I do hope your delivery has since arrived safely. If not, as we’re unable to assist directly via Trustpilot due to privacy and security reasons, may I kindly ask you to contact our customer support team here: https://support.zooplus.ie/en/support/tickets/new.
I’m very sorry for any delay you may have experienced. Most orders are typically processed and dispatched from our EU warehouse within 24 hours. However, actual delivery times can vary depending on your location, the courier service, and the weight of the parcel. You can find more details about dispatch and delivery times here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-.
We truly appreciate your patience and understanding, and we hope this helps clarify the delivery process. If you haven’t already, we do recommend reaching out to our support team for tracking updates or further assistance.
Ordered a claw clipper and dog carrier…
Ordered a claw clipper and dog carrier bag from Zooplus. The products came without delay. Moreover the customer service is excellent.
July 12, 2025
Unprompted review
LIES
I received an email stating that my parcel had been delivered..... no parcel has been delivered! I can confirm this with my video doorbell as the courier said it had been delivered at 1448hrs! No one even approached my door! I have emailed customer services and yet to receive a reply. Avoid this company!
July 10, 2025
Unprompted review
Reply from zooplus.ie
Hi Gavin,
Thank you for bringing this to our attention, and I’m truly sorry to hear about the confusion and frustration regarding your delivery. Please, forgive us for the slow acknowledgement here too.
If your parcel was marked as delivered at 14:48 but no one approached your door—as confirmed by your video doorbell—that’s understandably concerning. I appreciate you’ve already contacted customer services, and I’m sorry you’ve not yet received a reply. That is indeed surprising because we do respond to all our queries.
For privacy and security reasons, we’re unable to assist directly via this platform. Please, if I can ask you to very kindly use the form here https://support.zooplus.ie/en/support/tickets/new. Please include your order number and any relevant details, such as the video doorbell footage timestamp, to help us investigate further.
We take delivery issues seriously and will do our best to resolve this promptly once we have the necessary information.
Thank you very much in advance for your help.
I have been ordering from Zooplus.ie…
I have been ordering from Zooplus.ie for some time now & have found them to have a wide product range which is good value for money. It is nice to be able to have items delivered to my door especially bulky items. On occasions where something has gone wrong concerning say something missing in my parcel or a broken item etc Zooplus are swift to remedy the situation so I have no hesitation in recommending them.
July 7, 2025
Unprompted review
I'm a customer over 5 years now and iv…
I'm a customer over 5 years now and iv been monitoring the price of my dogs food the last few months Hills Z/D. The price has increased its gone from €95.25 in March to a increased price each month since then, today I went on its €110 in May it was €103 & €106 in June. I understand sometimes company's have to increase cost due to a number of reason but not every month that's not right or fair on customers. I don't understand why the price is going up monthly, I will have to reconsider getting the food else were that offers it at the same price monthly rather the increasing the price every week or so.
July 6, 2025
Unprompted review
Rotten Cat cream treats delivered!!!!!
I placed my first order with Zooplus hoping for a reliable experience, it was the opposite. I fed my cats some of the treats I received, only to discover the cream inside the tube was rotten after I opened it further.
It's incredibly upsetting to think my cat was exposed to spoiled food Rotten green on the inside. When I contacted customer service, I received vague, impersonal replies and no real support or accountability. They said they cannot help if I dont have the batch number and I recieved a reply 4 days after submiting a ticket where it says we will receive an answer in 24 hours.
This was not only disappointing but also concerning from a safety standpoint. I expected better quality control and care from a company that claims to prioritize animal wellbeing. Disappointing, frustrating.
July 1, 2025
Unprompted review
Reply from zooplus.ie
Hi Hala,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about what happened with the treats you received.
We completely understand how distressing it must have been to discover spoiled food—I can assure you that health and safety are at the top of our priorities and the quality of the products we sell on our website always meets those requirements.
While we do request batch numbers to investigate quality issues thoroughly with our suppliers, this should never come at the expense of timely and compassionate support. I’m sorry that the response you received felt vague and delayed. We aim to respond within 24 hours, and I regret that we fell short in your case.
Your feedback has been shared with our quality and customer care teams so we can review how we handle such reports and ensure better follow-up in the future. If you’re open to it, we’d really like the opportunity to make this right. Please reach out again via https://support.zooplus.ie/en/support/tickets/new and mention your Trustpilot review so we can prioritise your case.
Thank you again for bringing this to our attention—we’re committed to doing better.
I've never had a bad experience with…
I've never had a bad experience with Zooplus. If my product is out of stock, which is it is often a it's a quality dog food, I can set an alert to let me know when it's back in stock.
June 2, 2025
Unprompted review
.IE Not Ireland
Their .ie site is not located in Ireland which is extremely misleading and causes postal delays. However all but two of the items were perfect. The nylobone was very small and the chuck it ball was not what I was expecting.
May 7, 2025
Unprompted review
Reply from zooplus.ie
Hi KPoe,
Thank you for your feedback, and I’m glad to hear that most of your order met expectations.
To clarify your concern about the website: while zooplus.ie is our dedicated site for customers in Ireland, our operational and fulfilment centres may be located outside of Ireland. This allows us to offer a wider range of products and competitive pricing, though we understand it can sometimes cause confusion.
I’m sorry to hear that the Nylabone and Chuckit! ball didn’t meet your expectations. If the items were significantly different from what was described or unsuitable for your pet, our customer service team would be happy to look into this further for you.
As we’re unable to assist with individual orders via Trustpilot due to privacy and data protection regulations, please feel free to contact our support team directly at https://support.zooplus.ie/en/support/tickets/new. Including a reference to your Trustpilot review will help us cross-reference and prioritise your case.
Thank you again for your feedback—it helps us continue to improve both our service and product selection.
Long delivery time and poor customer experience
Got hooked on the cheaper price but takes way too long to deliver to Ireland, c2 weeks at best. Followed up with customer service and all they could say that order had been dispatched, sit tight and wait. Lesson learned to stay well away
June 11, 2025
Unprompted review
Reply from zooplus.ie
Hi Jim,
Thank you for sharing your experience — I completely understand how frustrating it must be to wait that long for a delivery, especially when expectations were not met and the follow-up left you feeling unsupported.
While we aim to offer competitive prices, we also strive to be transparent about delivery times. For orders placed on zooplus.ie, standard delivery to the Republic of Ireland can take several working days depending on the order type and location. In some cases, particularly for heavier or bulkier items, delivery may take longer — and we sincerely regret if this wasn’t clearly communicated or if your experience fell short of this timeframe. You can find more information here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-#:~:text=When%20will%20my%20parcel%20be%20dispatched%3F
Although we do not manage deliveries directly, we work closely with our delivery partners to ensure orders are fulfilled reliably. When issues arise, we rely on their updates and do our best to liaise with them on your behalf to resolve matters swiftly.
As we’re unable to assist with individual cases via Trustpilot for privacy and security reasons, we kindly ask that you contact us directly through the details provided on our website: https://www.zooplus.ie/contact. This will allow us to look into your case thoroughly and offer the best possible support. Please, if you could mention your Trustpilot review so that our support team can look at your query with the expected priority, that would be great.
Thank you again for your feedback — we hope to have the opportunity to restore your confidence in our service.
Delivery times way too long. Avoid
Used Zooplus for around 5 years. They used to use DPD so generally good delivery times. I have 9 rescue cats so I really need the delivery to come within a week like it used to. I’ve emailed using their customer support form and they’re always too busy to respond. 3 times now over past 2 years. The prices are competitive but I have to spend extra on emergency food when the delivery’s are taking 2 weeks or unknown timescales- doesn’t match their 3-6 days for sure. I also had to pay €9.98 for the privilege of delivery as it was a bulk order of €370. I’ve so far had less than half the order in 2 weeks. It’s become shambolic since they changed delivery partners. The local man in his van (subcontracted) is lovely but not much he can do when goods take so long to arrive in the country.
June 9, 2025
Unprompted review
Reply from zooplus.ie
Hi Gerry,
Thank you for sharing your experience, and for being a long-standing customer — I truly appreciate your loyalty and am very sorry to hear about the recent difficulties you've encountered.
We understand how important timely deliveries are, especially when caring for numerous rescue cats. While we aim to dispatch all orders as quickly as possible, dispatches to Ireland typically take between 3–6 working days. However, depending on the size and weight of the order — particularly bulk orders — delivery may be split into multiple parcels and take longer to arrive.
I am, however, very sorry to hear that your attempts to reach us via the contact form haven’t received a timely response. That is very surprising indeed and we’ll be reviewing this internally to ensure improvements are made.
While we do not manage deliveries directly, we work closely with our delivery partners and rely on their updates to track and resolve issues. We will continue to liaise with them to ensure your concerns are addressed and to help prevent similar delays in the future.
As we’re unable to assist with individual cases via Trustpilot for privacy and security reasons, we kindly ask that you contact us directly through the details provided on our website: https://www.zooplus.ie/contact. Please mention your Trustpilot review when doing so, so we can prioritise your case and provide the best possible support.
Thank you again for your feedback — we hope to have the opportunity to restore your confidence in our service.
Avoid at ALL COSTS
Avoid at ALL COSTS. I was a loyal customer for 5 years, they lost a huge package of cat food and other things to the tune of 320 euro, food I ordered in bulk because I was having an operation, then I had to chase and chase for more than a month, asked for a replacement and abruptly got a refund… AND they tried to sell me on the convenience of setting up automatic orders in the SAME EMAIL as saying they wouldn’t give me replacements and had totally taken too long to review!
June 4, 2025
Unprompted review
Reply from zooplus.ie
Hi Sarah,
Thank you for taking the time to share your experience. I am so sorry you had to report that after 5 years of loyalty to zooplus and, if alright with you, we would like to make things right.
Since we’re unable to assist directly via Trustpilot due to privacy and confidentiality reasons, please don’t hesitate to contact our support team through https://support.zooplus.ie/en/support/tickets/new or by calling us on +353 312 23 22 26. If you mention your Trustpilot review when reaching out, we’ll ensure your case is prioritised.
Thank you again for your feedback—we hope to hear from you and have the chance to restore your confidence in our service.
Price of hills dog food gone ip £10 in…
Price of hills dog food gone ip £10 in just 2 months. Rip off company
May 31, 2025
Unprompted review
Reply from zooplus.ie
Hi Mark,
Thank you very much for taking the time to share your feedback with us.
We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly. Due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.
That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.
We remain committed to offering value through benefits like free shipping on orders over a certain amount, regular discount codes, and our zoopoints loyalty program.
You can find more about our offers here:
https://www.zooplus.ie/bonuspoints/products
If you have any further questions or concerns, please contact our support team via https://support.zooplus.ie/en/support/tickets/new or call us on +353 76 888 7601.
Thank you.
Good service
I've been using zooplus for a good few months now as I found it difficult to get hold of the food I was looking for for my 12yr old dog in the shops.
Orders always correct and arrive promptly and well packaged. Will continue to use zooplus. Thankyou
May 26, 2025
Unprompted review
Absolutely useless
Absolutely useless. I have a large order every 4 weeks on repeat for 9 cats. The order either gets lost, arrives damaged or is so late I have to go elsewhere to get more feed/litter. The latest saga the order appears to have gone missing again, I have cancelled my repeat order and will shop elsewhere. Avoid like the plague.
May 22, 2025
Unprompted review
Reply from zooplus.ie
Hi Sarah,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the repeated issues you’ve faced with your repeat orders—especially given the scale and importance of your deliveries needed to look after your cats.
We are working very hard to ensure that our deliveries through our partners are more reliable and your patience and understanding are very much appreciated.
We’d really like the chance to put things right. If you’re open to it, please reach out to our support team via https://support.zooplus.ie/en/support/tickets/new or call us on +35 312 23 22 26. We’ll be more than willing to investigate what went wrong and explore how we can make this up to you.
Thank you again for your feedback—it’s vital in helping us improve.
service and products
Have used Zooplus for several months now and their products are very high standard. in the period of time i have been using them i encountered one issue of a damaged product ( most probably through poor shipping handling) the issue was resolved in less than 12 hours with replacement shipped straight away. Friendly helpful staff the whole way
May 20, 2025
Unprompted review
Severe Delivery Delays - Poor customer service
Severe delays in trying to get my order delivered. Eventually ZooPlus requested to have the parcel returned to themselves, without trying to get the parcel delivered to me. Very poor customer service. No replacement order shipped. Will not be using them again.
May 14, 2025
Unprompted review
Reply from zooplus.ie
Hi Gary,
Thank you for taking the time to share your experience. I am very sorry to hear about the difficulties you’ve faced with your recent order.
The surprising thing is that you are reporting that a replacement was not offered after your parcel was returned. We would be more than keen to put things right for you.
As we’re unable to assist directly via Trustpilot, we kindly ask you to contact our Irish support team so we can investigate this properly and offer a resolution. You can reach us through our dedicated support form at https://support.zooplus.ie/en/support/tickets/new, or by calling us on +35 312 23 22 26.
We’re here to help and would really appreciate the opportunity to make this right.
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