I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had been using Zooplus for a long time & then in 2023 something changed. Delivery times got longer & longer as well as the customer service becoming less effective. Delivery times quoted are n... See more
Company replied
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... See more
Company replied
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat l... See more
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Company details
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Contact info
Ireland
- zooplus.ie
2.3
Poor
892 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order has always been exactly what…
The order has always been exactly what I have asked for and the packaging is good. There is a good variety from which to choose.The prices are competitive and cheaper than the supermarket in Ireland . The pet food is high quality and keep my cats in good health
October 11, 2025
Unprompted review
Excellent Service
Great service, range and pricing . Also Improved delviery time, it had suffered after the move from DPD.
September 17, 2025
Unprompted review
I’m not sure if it’s ZOO PLUSS FAULT
I’m not sure if it’s ZOO PLUSS FAULT
However the last orders came with broken and opened boxes. Also cardboard all wet as well. Maybe assemble a big order in 2 boxes ? Thanks
September 30, 2025
Unprompted review
Terrible customer service
Terrible customer service, didn't reply to a query about an item- left me in the lurch with a dog gate that is the wrong size
September 25, 2025
Unprompted review
Reply from zooplus.ie
Hi Michelle,
Thank you very much for taking the time to share your feedback with us and I am so sorry to hear your latest experience has not met your expectations.
It's very surprising to hear that our support team has let you down, and I can assure you that we are always there ready to resolve all our customers' queries.
Please, if you could follow up on any of the emails you have received from us so far with a mention to your Trustpilot review so that we can investigate in details (I was not able to find your details in our system using only your publicly shown first name here), or you can, alternatively, share your order ID here, safe to do so, so that we can locate your details in our system and communicate with you via our official channels.
Thank you very much for your patience.
Products reasonable price&quality
Delivery to Ireland took 6 working days, we're pleased with our order of cat food, furniture& toys. Everything arrived as expected. Would just note the slightly longer delivery time if ordering food supplies...it was easy to contact customer service via email...
September 29, 2025
Unprompted review
Products came in perfect condition and…
Products came in perfect condition and was delivered in just 5 normal days. Very happy and I will be back
September 29, 2025
Unprompted review
They sell things online that they can…
They sell things online that they can't even deliver.
That blows my mind.
September 29, 2025
Unprompted review
Reply from zooplus.ie
Hi Corey,
Thank you very much for taking the time to share your feedback with us, and sorry to hear you might have experienced some issue with your latest delivery.
I believe I have found your details in our system using your first name and surname publicly shown here, and we will move our communication to our official channels as we are not able to assist you publicly here on Trustpilot for security and privacy reasons.
Thank you for your patience.
You can't trust delivery dates
You can't trust delivery dates . When I ordered mentioned 3 to 6 days today's the 7th day and the delivery company didn't received the product yet.
If you contact them send the same replay back.
Can't trust them
September 23, 2025
Unprompted review
Reply from zooplus.ie
Hi Clau,
Thank you very much for taking the time to share your feedback with us, and sorry for the slow acknowledgement here.
I am sorry you had issues with your deliveries and, above all, to hear that your request for help has not met your expectations - some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.
Please, as we cannot assist you publicly here on Trustpilot, if you could very kindly do as suggested or share your order ID here with us, safe to do so, so that we can move our communication to you to our official channels, that would be great.
In the meantime, indeed our deliveries to Ireland can require 3-6 working days as stated in our page here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-#:~:text=3%2D6%20working%20days%20from%20dispatching%20date which I hope is useful information.
Thank you.
My Cats are hungry.......
In the four times that I have been forced to use zooplus of the past 8 years, they have never shipped the package in less than 8 working days. They charge me, send me confirmation and a tracking number, then nothing. Courier never receives the package, zooplus asks me to take it up with the courier, courier asks me to take it up with zooplus. All the while my cats are getting pretty hungry.... They are consistent at least. This has happened every time I use them.
Update as per zooplus's pathetic reply.
There was no trouble with the delivery, or the courier service.
The problem was with zooplus and their terrible organisation and management. If you don't ship an item you can't blame it on the courier. If you don't have the item in stock, you can't blame it on the courier. If YOU put the wrong address on the package, you can't blame the courier.
September 14, 2025
Unprompted review
Reply from zooplus.ie
Hi Danny,
Thank you so much for taking the time to share your thoughts with us, and apologies for the delay in getting back to you.
I realise that parts of this message may echo what we’ve shared with another customer here on Trustpilot — that’s because the situations appear quite similar, and we want to ensure consistency in how we address them. That said, I’ve tailored this response to your specific experience.
I’m genuinely sorry to hear about the trouble with your deliveries, and even more so that your experience seeking help didn’t meet expectations. Some of our initial replies are generated by an automated system designed to quickly address common questions. It’s possible this contributed to the feeling that your concerns weren’t fully acknowledged. If the automated message doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always here to help.
Since we’re unable to provide direct support via Trustpilot, we’d be grateful if you could either follow the steps mentioned in the automated message or share your order ID here (it’s safe to do so). That way, we can move the conversation to our official support channels and assist you properly.
Lastly, and I hope it's useful information, our deliveries to Ireland typically take 3–6 working days from dispatch, as outlined on our support page https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-#:~:text=3%2D6%20working%20days%20from%20dispatching%20date, which I hope helps set expectations.
They sended fragile stuffs in bad…
They sended fragile stuffs in bad packaging, also not indicated on the box nothing about fragile items inside. Finally received cracked items, no response from them about it. Delivery takes very long.
September 12, 2025
Unprompted review
Reply from zooplus.ie
Hi Vitaly,
Thank you very much for taking the time to share your feedback with us and sorry to hear your last delivery has not met your expectations.
As we are not able to assist you here on Trustpilot for security and privacy reasons, if you could very kindly share with us here, safe to do so, your order ID: it allows us to retrieve your details in our system and we will be communicating with you via our official channels accordingly.
In the meantime, here you can find general guidelines on how delivery times to Ireland, which I hope you can find useful - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-
Thank you.
Thank you for quickly resolving the…
Thank you for quickly resolving the issue in my favor. We’ve been using your store for two years now and have never had any complaints. Always excellent service!
September 10, 2025
Unprompted review
Terrible late delivery box badly…
Terrible late delivery box badly damaged and taped back up again, product damaged inside, dont use this company save yourself a headache
August 27, 2025
Unprompted review
Reply from zooplus.ie
Hi Maria,
Thank you very much for taking the time to share your feedback with us and I am terribly sorry to hear about the outcome of your last delivery.
Please, if you could very kindly allow us to investigate by sharing with us here on Trustpilot your order ID (it's perfectly safe to do that): we cannot provide you with assistance on this platform, and your order ID allows us to go back to your details in our system and keep the communication through our official channels.
I hope that's an acceptable request, and thank you very much for your patience.
Cheap delivery company not delivers in reasonable time
Since changed delivery company to some Evri deliveries take ages. 6 working days which in reality strangers to 2 weeks.
It used to be a good supplier but cost cuttings are just bringing this company down.
Time to look for alternative.
August 22, 2025
Unprompted review
Reply from zooplus.ie
Hi Bartosz,
Thank you very much for sharing your feedback with us, we very much value that as it allows us to understand what we need to do to better meet your expectations.
Sorry you have experienced delays in your deliveries recently, and, indeed, for our deliveries to Ireland, the timeframes can vary depending on availability, payment method, location and other factors beyond our control.
However, in general, our deliveries take place within 3-6 working days from dispatching date (excl. Sundays & Bank Holidays).
We are always available for you and, should things not feel right, the best thing to do is to always contact our support team which is there to assist.
I can also confirm that we are working with our partners to improve the delivery experience and your patience is very much appreciated.
Thank you.
Offer on app misleading
When you see the offers on zooplus it shows 25%off Purina one cat food
Shows an image of wet and dry food but when you click in it's only the wet food that's discounted 25%
August 21, 2025
Unprompted review
Reply from zooplus.ie
Hi Maria,
Thank you very much for sharing your feedback with us, sorry for the possible confusion we might have caused.
I have checked the banner on our home page at https://www.zooplus.ie/ and the one advertising the 25% discount on Purina products seems to be correct: it shows 25% discount on Purina Gourmet Wet Cat Food accompanied by pictures of 3 of those products.
I wonder whether you might be referring to another banner, not the one on the home page, and, if that's the case, it would be great if you could share it with us so that we can double check.
Please, if you could very kindly forward it to us via our official communication channels (Trustpilot does not feature the option to share pictures/screenshots, unfortunately) here https://support.zooplus.ie/en/support/tickets/new
Thank you.
Sadly our beloved Springer spaniel of…
Sadly our beloved Springer spaniel of just over fifteen years passed away yesterday. For most of these years I have had an account and ordered all her food through Zooplus. We will not be getting another dog as we are pensioner. I phoned customer services to explain our situation and asked if our 400 points remaining on our account could be used on their dog charity donation option. I was told that they were sorry for our loss but I would have to place an order of at least £10 to do this. I could not believe what I was hearing and double checked with the “customer services “person that I had heard what she said correctly and she confirmed I had. WHAT AN ABSOLUTE DISGRACEFUL RESPONSE AND WAY TO TREAT A LOYAL CUSTOMER.ALL WE WANTED WAS TO DONATE OUR 400 POINTS TO THEIR CHARITY OPTION…. DISGUSTING
August 21, 2025
Unprompted review
Reply from zooplus.ie
Hi Chris,
Thank you for taking the time to share your experience, and please accept my heartfelt condolences on the loss of your beloved Springer Spaniel. We understand how difficult this time must be, and we’re truly sorry that our response added to your distress.
Sorry if that came across as disrespectful and unhelpful.
Our system is unfortunately not designed to process points donations without a qualifying purchase, and we recognise that this limitation can feel insensitive in circumstances such as yours. So sorry again that this policy prevented us from honouring your wish to donate your remaining points to our charity initiative.
Your loyalty over the years means a great deal to us, and we’re genuinely sorry that this experience has left you feeling disappointed. Your feedback has been shared with the relevant teams to explore how we might better support long-standing customers in similar situations going forward.
Thank you again for your patience and understanding.
Ordered last Wednesday 13th August
Ordered last Wednesday 13th August.
Delivered this morning Monday 18th August.Can’t fault that service.
Well done Zooplus and GLS.
Obviously listening to customer concerns.
August 18, 2025
Unprompted review
Ordered Dog food from Zooplus and after…
Ordered Dog food from Zooplus and after a week contacted customer service to say it hadn't arrived. They canceled the order and said another package would be sent. It was also was lost. After 2 weeks I was offered a third package or credit note. I accepted the credit note as the customer service agent didn't seem to care. How do they make any money when so many parcels are supposedly lost in transit.
Sell good products but I can't get them
August 15, 2025
Unprompted review
Reply from zooplus.ie
Hi Hugh,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the repeated delivery issues you’ve faced.
We take such reports very seriously and we’d like to investigate this further and escalate the matter appropriately with our delivery partner. To help us do so, could you kindly share your order ID? This will allow us to locate your details and ensure your concerns are properly addressed.
Thank you again for bringing this to our attention. We’re very sorry for the inconvenience caused and hope we can work towards a resolution.
Cat food ordered on 5th August…
Cat food ordered on 5th August apparently sent to me on 6th August. Evri still have not recieved my parcel in Northern Ireland so there is no tracking information available. Posted review yesterday on the UK page was promised they would look into it and contact me today. Still nothing. Emails go unanswered calls are frustrating as customer service offer no help or support. Multiple parcels of mine have gone missing since the start of the year this is completely unacceptable
August 5, 2025
Unprompted review
Reply from zooplus.ie
Hi Alison,
I am so sorry to see you had to waste more of your time to grab our attention - my apologies for our silence after getting back to you on your UK Trustpilot review.
You are right, we ought to have got back to you with an update - alas, we are still investigating with our delivery partner and that of course is not a good reason for not communicating with you yesterday.
Please, accept my personal apologies, I will make sure that you receive an update via our official communication channels today.
Thank you so much for your patience.
Damaged orders
The product selection is great,delivery times also are ok,the only issue what I have is the condition of my products when they arrive,most of times they are delivered in damaged condition (I’m ordering cat litters and whenever I’m receiving them,there’s always some of litter bags broken and sand is all around the box and makes other products dirty!I already contacted to costumer service a while ago and pointed about this issue (my friends are getting the same issue when they are ordering from them) and they promised that they will pay more attention on order packaging but nothing changed since then
August 5, 2025
Unprompted review
Reply from zooplus.ie
Hi Evija,
Thank you very much for taking the time to share your feedback with us!
I'm really glad to hear you’re happy with our product selection and delivery times. However, I am truly sorry to learn about the recurring issue with damaged cat litter bags and the impact it’s having on your overall experience.
Your concern is absolutely valid, and what you were advised when you kindly contacted our support team is correct as we are working with our partners to improve the quality of our deliveries.
In the meantime, one suggestion that might help reduce the risk of damage is to consider splitting your order into smaller shipments—especially when ordering heavier items like cat litter. This can help prevent overpacked boxes and reduce the chance of breakage during transit.
Also, please note that shipping fees are free for orders over certain values. You can find the full details here: https://www.zooplus.ie/info/about/shippingcosts. This means you might be able to split your order without incurring extra costs, depending on the value of each shipment.
We appreciate your loyalty and hope these suggestions help improve your future experiences. If you have any further questions or need assistance with placing split orders, our customer service team is here to help!
Great product delivery let's them down
The products from Zooplus are great – good quality and reasonably priced. However, the delivery times are far too long. While the courier himself was friendly, the overall shipping process was slow and frustrating. Unfortunately, this puts me off ordering from the website again, which is a pity given how good the products are.
July 21, 2025
Unprompted review
Reply from zooplus.ie
Hi Amanda,
Thank you for your feedback and for recognising the quality and value of our products — we’re delighted to hear they meet your expectations!
I'm truly sorry to hear that the delivery experience didn’t match the same standard.
We typically dispatch parcels vwith delivery times ranging from 3 to 6 working days from the dispatch date (excluding Sundays and bank holidays). However, delivery speed can vary depending on product availability, payment method, and location. You can find more details on our Shipping and Delivery page https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-
We appreciate your honest review and will continue working with our courier partners to improve the delivery experience. Your satisfaction is important to us, and we hope to welcome you back soon.
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