I absolutely love zoostorm for how reliable they are. I've had and used a keyboard and mouse from them, both plug in ones, for like 14 years or more, used to have a PC from them too, and it legit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Zoostom has become our go to desktop for our office. We now have 15+ PCs, many of which are over 2 years old and have never let us down. Our PCs are on for long periods copying large amounts of data.... See more
Company replied
Zoostorm A10 7890 tower computer, 2 TB HDD, 8g ram AMD quad layer proccesser, Asus mother board, ordered Wednesday, arrived Thursday, set up absoluterly no probs except key board & mouse missing, Zo... See more
Company replied
Stay away, Bought a £4500 PC from Amazon and spent hours troubleshooting BSODs before finding two faulty RAM sticks. When I contacted STORMFORCE for an RMA repair, they insisted I bear all responsibi... See more
Company replied
Company details
Written by the company
The Zoostorm™ range of home desktop PCs deliver powerful, reliable performance that’s perfect for everyday computing and offers the perfect mixture of performance and price to suit every budget. Browse the web, work with documents, create visual content and enjoy light gaming with ease. Work and play in high resolution and experience visual perfection with HD graphics. The Zoostorm™ Home range includes traditional Desktop PCs, Small Compact Towers, Laptops and stylish All-in-One PCs.
Contact info
4 Hardwick Grange, WA1 4RF, Warrington, United Kingdom
- 01925847282
- cs@zoostorm.com
- zoostorm.com
3.5
Average
316 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor returns service
Over a week with poor communication to get Faulty computer collected then was returned in exactly the same state and had to be returned a second time. Also it came back without the USB receiver that I must have left on it so I had to buy a new keyboard and mouse.
September 14, 2017
Unprompted review
Reply from Zoostorm
Hi Steve
I'm so sorry you have had this poor experience. I have been down to our Service Centre and retrieved your USB receiver, I will pop this in the post to you first thing in the morning.
I've taken a look at what we did when your PC first came in to us. Over the phone we diagnosed a potential faulty motherboard, which is why we asked to collect it from you and take a closer look. When your PC arrived, we ran our usual battery of tests on it, and this is where we went wrong. Human error has led to your PC being cleaned and prepped for dispatch back to you, instead of being placed in the correct location for repair.
We have a very clear process for how to manage repairs and I have never seen this happen before. I'm so sorry that we made this mistake. We've spoken to the individual concerned and are now looking internally at if this can be prevented in the future with changes to our processes or tracking procedures.
I'd like to thank you for your patience; you returned the PC for the 2nd fix and have been without it for longer than necessary. Without feedback about what we get wrong, we cannot improve as a business; so I'd also like to thank you for letting me know about this today.
We're in the business of building computers, but we employ human beings because we think they do the best job for our customers. I'm sorry we made a mistake, I can't say we will never make another mistake again due to human error. I can promise you that we will do everything we humanly can to fix our mistakes, and as quickly as we can; whilst building robust processes that support and enable our people to do a brilliant job.
Please let me know if there is anything more I can do for you at this stage.
Kathy
Customer Experience Manager
Reply from Zoostorm
*** Update***
I'm glad we were able to resolve the issue and you are happy with our service. I've noted your comments about the retailer who sold the PC and monitor. Whilst I can't change what another company is doing, I will provide feedback and strongly recommend they alter not only their advertising but the bundle offer they have.
Many thanks
Kathy
***
Hi Avril
I'm sorry we haven't resolved your query yet.You're having trouble with your audio and everything looks right from our end. You spoke to Clint about 2 hours ago and he is now researching issues with compatibility and your Acer monitor. He's doing his best to get an answer for you and will come back to you with more info and what we can do next to get this sorted out.
Please feel free to update this review once we have finished dealing with your query, so that you can give a full account of the service you have experienced with us.
Many thanks
Kathy
Customer Experience Manager
Excellent aftersales service
I lost my recovery cd and contacted zoostorm
I received a new recovery cd 2 days later free of charge. Can't fault that
September 14, 2017
Unprompted review
Reply from Zoostorm
Hi Phil
Glad we could help. Please let us know if there's anything more we can do for you.
Kathy
Customer Experience Manager
We experienced a hardware fault and …
We experienced a hardware fault and Zoostorm turned it around quickly to fix our issue.
September 14, 2017
Unprompted review
Reply from Zoostorm
Hi Edwin
That's great news! We aim to fix and return any faulty PC's within 5 days; we're working on improvements to our process so that we can reduce this further.
Let us know if you need anything more from us.
Kathy
Customer Experience Manager
Good for thirst free weeks
Good for thirst free weeks . Now I not Dow a thing with it.I cannot reset the thing
September 14, 2017
Unprompted review
Reply from Zoostorm
Hi Ron
I've had a look at our logs for your call to us, I can see you purchased a Zoostorm tablet that is now asking for a PIN to access it. We have given you instructions on how to reset your PIN, by going to accounts.live.com.
We haven't heard back from you for over a week, I'm sorry you still can't access it. Please give us a call on 0344 8006183. Have your tablet with you and access to another internet enabled device or PC, and we will talk you through each step of resetting your PIN online.
Many thanks
Kathy
Customer Experience Manager
Great help on initial contact
Great help on initial contact . Took about 2 days for the repair and then a courtesy call to let me know the PC was o it's way back to me. The problem is the front cover was damaged with a large crack down the centre that wasn't there when I sent it to them. Don't know who did this and as it doesn't affect the use of the PC no point complaining. That aside, they are a great company to deal with and very knowledgeable engineers.
September 14, 2017
Unprompted review
Reply from Zoostorm
Hi James
Thanks for leaving a review. I'm so sorry your PC arrived back with a crack in the case. Chris will be in contact with you today to sort this out, we'll either send out a front panel to fit yourself or we can do this for you at our UK Service Centre.
Please let me know if there's anything more I can do for you.
Kathy
Customer Experience Manager
A little bit of confusion over …
A little bit of confusion over collection arrangements. Good customer service and very fast turnaround with repair and sending PC back. Would recommend.
September 13, 2017
Unprompted review
Reply from Zoostorm
Hi Morag
I'm really glad we were able to fix your PC quickly for you, i'm so sorry for the confusion around the collection of it. I've taken a look and provided feedback to my team.
Please let me know if you need any more help.
Kathy
Customer Experience Manager
excellent customer service
excellent customer service , would definitely buy from them again
September 13, 2017
Unprompted review
Reply from Zoostorm
Hi Carol
We really appreciate the review, and recommendation. Thank you!
Kathy
Customer Experience Manager
VERY HELPFUL INDEED
VERY HELPFUL INDEED, YOU HAVE A GREAT TEAM
REGARDS
DAVID BUNN
September 13, 2017
Unprompted review
Reply from Zoostorm
Hi David
Thanks for the review, I'll Let Chris and Clint know how much you appreciated their help.
Let us know if you need anything more.
Kathy
Customer Experience Manager
Good customer service
Prompt replies, apologetic when needed be and even when not their own mishaps, friendly and polite. All around good, no complaints.
September 13, 2017
Unprompted review
Reply from Zoostorm
Hello
I'm really pleased to see you've had a great experience with our Customer Service and Technical teams. I'll pass on your feedback to those involved. Do let us know if there is anything more we can do for you.
Kathy
Customer Experience Manager
Does exactly what it says on the tin …
They do exactly what it says on the tin in terms of service and response and the hardware is just as good as any of the 'top end' manufacturers. It may not be the best looking but it works.
September 13, 2017
Unprompted review
Reply from Zoostorm
Hi Peter
Thanks for your comments. We have partnered with name branded preferred suppliers (NVIDIA, Asus, Intel, AMD etc) for all our components, to make sure our PC's are not only great spec but also of the best quality.
Looks wise - you have a Zoostorm Delta - it's definitely err...functional. I use this one myself and it's a great all round desktop. We have a beautiful range of stunning systems over at stormforcegaming.com for those who care more about looks!
Take care
Kathy
Customer Experience Manager
Great service
September 13, 2017
Unprompted review
Reply from Zoostorm
Hi John
Thanks for stopping by a leaving your feedback. I'm really glad you've had great service from us. Do let me know if there's anything more we can do for you.
Kathy
Customer Experience Manager
Great British computer manufacturer
Great British computer manufacturer I am a regular customer. Top quality build at reasonable prices. Excellent customer service they also offer 3 years warranty
My last purchase was a gaming pc which im very happy with.
Highly recommended!
September 13, 2017
Unprompted review
Reply from Zoostorm
Hi Abul
It's great to hear you are so happy with our products and the service we offer. Do let us know if you have any feedback or ideas for ways we can improve.
Kathy
Customer Experience Manager
The service I received was impeccable
The service I received was impeccable. The problem was identified and resolved quickly.
Many thanks
September 10, 2017
Unprompted review
Reply from Zoostorm
Hi Kev
Many thanks for your comments. It's great we resolved your problem quickly and that you're happy with the service you received.
Do let me know if you need anything more from us.
Kathy
Customer Service Manager
Charger Replacement
Needed a new charger as soon as possible for my laptop as I'm back at University next week and Zoostorm sent one out the next day! The technician I spoke to was so lovely and helpful. But unfortunately, it was the incorrect charger, I emailed them with this issue and they replied whithin ten minutes with an apology and dispatching another one out for next day delivery.
Absolutely brilliant customer service. Thanks Zoostorm! 😄
September 8, 2017
Unprompted review
Reply from Zoostorm
Hi Afsa
Thanks so much for your review, I'm glad we managed to get the right charger out to you. Sometimes we make mistakes, we're human. It's how we deal with a mistake that matters most. I'm really pleased we were able to respond quickly and get it right in the end for you. Chris will continue to follow up and make sure everything is working for you. Have fun at Uni!
Kathy
Customer Experience Manager
problem solved
My problem was solved and my computer is running as good as before.
September 8, 2017
Unprompted review
Reply from Zoostorm
Hi Anthony
That's great news! I'm really pleased you are up and running again. Please let us know if you need anything more.
Kathy
Customer Experience Manager
Reply from Zoostorm
Hi Mrs James
Thanks for leaving a review and sharing your experience. Please let me know if you need anything more from us.
Kathy
Customer Experience Manager
I understand that support time doesn't …
I understand that support time doesn't work weekends and after 5:00 pm but, I still having problems with my computer and no body cares.
September 7, 2017
Unprompted review
Reply from Zoostorm
Hi Ivan
I'm so sorry you still have problems with your PC. A member of my team has tried to call you and sent an email today. He will try to call again after 5pm if this is more convenient. Please come to me directly if you are still having difficulties and I will sort it out myself. We never want a customer to go away unhappy and I will do everything I can to fix this issue for you.
Many thanks
Kathy
Customer Experience Manager
Had a problem with my tablet
Had a problem with my tablet, came back smashed by the couriers. They arranged another, problems with that one. Sent another and perfect.
Nothing but helpfulness from Customer Services. Very good and quick to resolve problems.
September 7, 2017
Unprompted review
Reply from Zoostorm
Hi David
Thanks so much for your review, I'm really glad you've had such great service from my Customer Experience team. I'll share your feedback with them and buy the team some cakes!
Many thanks
Kathy
Customer Experience Manager
My general experience with Zoostorm is …
My general experience with Zoostorm is positive, it offers great value with very good support considering their prices, so one can buy with confidence.
September 6, 2017
Unprompted review
Reply from Zoostorm
Hi John
Thanks so much for leaving a review, I'm really pleased you've had a positive experience with us. Our prices are competitive but we don't scrimp on quality components and service. Producing top quality PC's is the most important thing we do here.
Do let me know if you need any help in the future.
Kathy
Customer Experience Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.