I absolutely love zoostorm for how reliable they are. I've had and used a keyboard and mouse from them, both plug in ones, for like 14 years or more, used to have a PC from them too, and it legit... See more
Company replied
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See what reviewers are saying
Zoostom has become our go to desktop for our office. We now have 15+ PCs, many of which are over 2 years old and have never let us down. Our PCs are on for long periods copying large amounts of data.... See more
Company replied
Zoostorm A10 7890 tower computer, 2 TB HDD, 8g ram AMD quad layer proccesser, Asus mother board, ordered Wednesday, arrived Thursday, set up absoluterly no probs except key board & mouse missing, Zo... See more
Company replied
Stay away, Bought a £4500 PC from Amazon and spent hours troubleshooting BSODs before finding two faulty RAM sticks. When I contacted STORMFORCE for an RMA repair, they insisted I bear all responsibi... See more
Company replied
Company details
Written by the company
The Zoostorm™ range of home desktop PCs deliver powerful, reliable performance that’s perfect for everyday computing and offers the perfect mixture of performance and price to suit every budget. Browse the web, work with documents, create visual content and enjoy light gaming with ease. Work and play in high resolution and experience visual perfection with HD graphics. The Zoostorm™ Home range includes traditional Desktop PCs, Small Compact Towers, Laptops and stylish All-in-One PCs.
Contact info
4 Hardwick Grange, WA1 4RF, Warrington, United Kingdom
- 01925847282
- cs@zoostorm.com
- zoostorm.com
3.5
Average
316 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had issues with downloading my flight …
I had issues with downloading my flight simulator games, Zoostorm kindly took my new computer and tested it within 2 days I had back to find out I needed to update my games to windows 10 I did not know this...
Thank you very much for your support and covering the costs of delivery and collections I will always buy Zoostorm this is my second PC my first lasted 5 years very impressed.
Kind Regards
Trevor Conradie
October 4, 2017
Unprompted review
Reply from Zoostorm
Hi Trevor
I'm so glad we have been able to help you with this. There's nothing more frustrating than not being able to play your favourite game! We're always happy to help where we can.
Please let us know if there is anything more we can do for you in the future.
Kathy
Customer Experience Manager
Had my computor a couple of years
Had my computor a couple of years, no problems,with the machine,only with windows 10.
October 4, 2017
Unprompted review
Reply from Zoostorm
Hi John
Thanks for leaving a review. I'm glad you've had no issues with your PC, and that our Technical Support team were able to help you with Windows 10.
Please let us know if you need anything more from us.
Kathy
Customer Experience Manager
I highly recommend Zoostorm
While I have been having an ongoing issue with my computer. The Zoostorm customer service team have been very helpful and very polite while we try to find out what is wrong with my computer. They are very understanding and so far have represented Zoostorm exceptionally well hence the 5 star review and of course I would recommend Zoostorm to anyone.
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi Barry
It's great to know you would recommend Zoostorm and that you are getting great service from the team here. If you have any suggestions for ways we can improve, please let us know.
Kathy
Customer Experience Manager
Great service
Great service. All done in quick and easy way. I would recommend this company to anyone. Thank you.
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi Roman
Thanks so much for your comments, it's really good to know we have got things right for you.
Please let me know if you need anything more from us.
Kathy
Customer Experience Manager
Good customer service
After making Zoostorm aware of a technical problem beyond my limited knowledge and ability, they despatched packaging to return the computer, repaired it and I had it back working in less than one week. The machine is three years old and out of warranty
however no charge was made as a gesture of good will.
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi Old Goat
You had an issue with your PC and we talked you through some diagnostics, but you struggled a bit with this. You confessed to being a little out of your depth and so we were happy to take a look for you ourselves.
When your PC arrived with us, we found the CPU had become a little loose. We were never going to fix that over the phone, so it was the right decision to bring it back here to our UK Service Centre. We popped the CPU back in place and applied some heat resistant paste to keep it there; then sent the PC back to you on the next available truck.
I'm really glad we got it fixed for you in the end!
Kathy
Customer Experience Manager
Wrong advice given.
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi David
You contacted us last week as your PC kept slowing down, then loosing audio through the headphone jack. You could fix this yourself with a re-boot but asked us for help to stop this from happening again. We asked you to re-install Windows 10 and then come back to us. We didn't hear from back from you.
I'm sorry you feel this was incorrect advice. If you're still experiencing problems, please get back in touch. We'd love to get this sorted for you.
Many thanks
Kathy
Customer Experience Manager
I found the engineer was very helpful …
I found the engineer was very helpful when I had a problem which was diagnosed very quickly. Thank you
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi Annie
Thanks for taking the time to leave a review. I'm glad you had a good experience and I will pass your feedback on to the engineer you spoke to.
Do let us know if you need anything more from us.
Kathy
Customer Experience Manager
Really good kept me updated on my …
Really good kept me updated on my tablet ☺
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi Lisa
Thanks so much for your review. Please let us know what more we can do for you. I'd especially like to know what we need to do to earn that extra star and turn this is to a 5 star experience!
Kathy
Customer Experience Manager
I bought this tablet of you and you let …
I bought this tablet of you and you let me down badly there were 2 button covers missing and I sent it back to you at your request only for you to tell me you can't repair it and you gave me a refund this item was a present for my wife yet you are still selling them
October 3, 2017
Unprompted review
Reply from Zoostorm
Dear Mr McCarthy
I'm sorry you are unhappy with how we handled this problem. We collected the tablet from you and inspected the condition in our UK Service Centre. The tablet is effectively a sealed unit and we are unable to repair the damage to the buttons on it. I'm so sorry it was sent to you in this condition.
We offered you a full refund or replacement, and you chose to receive a refund. The model of tablet concerned was then temporarily been removed from sale while we complete a fresh set of quality checks, to ensure this never happens again.
Please let me know if there is anything more I can do for you.
Kathy
Customer Experience Manager
Pleasant customer service
Although our order was wrong they gave us a full refund and collected the item. Customer service was really good.
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi Shan
I'm so glad you had good service from us, I'm just sorry the order wasn't right to begin with. There was a mix-up with the product codes and the wrong item was placed in the box. We now have a new process in place to prevent this from happening again.
I appreciate your patience and understanding.
Kathy
Customer Experience Manager
Brilliant warranty care
Brilliant warranty care - very helpful staff who have truly went above and beyond.
As I cover primary schools, where budgets are tight, the hassle free, and good support is what we need. It's a heavily influencing factor when choosing which products to purchase.
October 3, 2017
Unprompted review
Reply from Zoostorm
Hi Martin
Thanks so much for your review, it's great you have had such a brilliant experience with us. I will pass your comments on to the team, you have dealt with most of us at some point.
Do let us know if there is anything we can do to improve.
Kathy
Customer Experience Manager
People on the phone are always …
People on the phone are always extremely helpful and have great knowledge
September 26, 2017
Unprompted review
Reply from Zoostorm
Hi Kieran
Thanks so much for your review. You spoke to our Customer Service and Technical Support teams to resolve a problem with your PC. I'm really glad we got there in the end and that you're happy. It's always great when our customers shout about their experience, I will share your review with those who helped you.
Do let us know if you need anything more from us.
Many thanks
Kathy
Customer Experience Manager
Good service fixed my PC in under a week
Good service fixed my PC in under a week, Shame they couldn't inform me what component was fixed when they sent it back had to speak to the customer support team to find out it was a bad Ram card after all
September 22, 2017
Unprompted review
Reply from Zoostorm
Hi Brad
Thanks for updating your review. When we complete a repair, we have a technicians report that should be returned with your PC. I'm sorry this didn't happen in your case, and I understand now what more we can do for you. I will look at how we can improve this process and keep customers better informed.
Many thanks for the extra info.
Kathy
***
Hi Brad
Thanks for leaving a review, I'm really glad we were able to fix your PC quickly for you. We take your feedback seriously, what would we need to do to achieve a 5 star rating from you? We'd love to know what else we can do to help our customers.
Many thanks
Kathy
Customer Experience Manager
Excellent Service
Excellent Service, quick replies to emails and a swift collection and repair.
September 21, 2017
Unprompted review
Reply from Zoostorm
Great review, thanks for letting us know how well we are doing!
Kathy
Customer Experience Manager
I would trust Zoostorm to anybody as …
I would trust Zoostorm to anybody as they give reliable info to anybody that needs helping hand with there appliance.I bought my desktop PC in October 2010,and i"m still using it today I have it upgraded twice and for it"s age still doing it"s job.
September 20, 2017
Unprompted review
Reply from Zoostorm
Hi Albert
I'm so impressed your PC is going strong some 7 years later! Even when a customers warranty has expired, we are still on hand to help you out with any questions you might have and to quote for repairs if they're needed.
It's always worth giving us a call to see if we can help.
Many thanks
Kathy
Customer Experience Manager
Excellent Service
Everyone very helpful and answered my email promptly.
Arranged the pick up and the return of my PC, even though it is 3yrs old,
with no charge That was top service.
Many Thanks Zoostorm
September 19, 2017
Unprompted review
Reply from Zoostorm
Hi Margaret
Thanks for letting us know about your experience. I'm so please you're happy with it and we were able to repair your PC. Let us know if you need anything more.
Kathy
Customer Experience Manager
Zoostorm computer unable to update
Zoostorm computers went out of their way to rectify an update problem with my PC returning the PC to them three times finally resolving it. They never lost interest in resolving the problem thank you Zoostorm
September 19, 2017
Unprompted review
Reply from Zoostorm
Hi Graham
Your update problem was one that really had us stumped here in the office, I remember it well. The team escalated the issue to our Lead Technical Manager, who is not one to be beaten. We struggled initially because we were unable to replicate the fault. Once we had done this, your PC was fixed within a couple of hours. Huge cheers erupted around the office and some high-fives for Darren were dished out, we then shipped your PC back to you.
We're so glad it is all up and running again. Do let us know if we can help with anything further.
Kathy
Customer Experience Manager
Excellent Service
September 19, 2017
Unprompted review
Reply from Zoostorm
Hi Mohan
Thanks for taking the time to leave a rating, we really appreciate your view.
Many thanks
Kathy
Customer Experience Manager
Query answered very quickly
Telephone answered very quickly. The chap registered me on the system and gave me a log number to speed things up if I need to cantact them in future. I was then passed to the support team who answered my query and emailed instructions to me immediately.
I was very pleased with the speed response and the very short time it took.
September 19, 2017
Unprompted review
Reply from Zoostorm
That's great news! I'm really glad we were able to help you and fix the issue without the need to return the PC to us. Around 80% of our calls from customers are resolved over the phone or with follow up email instructions. We'll only ever ask for the PC to be returned to us if its really necessary and unavoidable.
Let us know if you need any more help.
Kathy
Customer Experience Manager
The information I received from …
The information I received from Zoostorm helped me to re-install windows 10 back onto my computer after it went belly up, thanks once again
September 15, 2017
Unprompted review
Reply from Zoostorm
Hi Mr Horton
Thanks so much for leaving a review, I'm really pleased we were able to help you with this. Let us know if you have any other queries.
Kathy
Customer Experience Manager
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