The razor fell apart after 10 mins of use, it’s irreparable as it’s made out of cheap material and poorly designed. Contacted the customer service, first they seemed nice but tried to downplay the who... See more
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They told me that the protection plan was free. Then they charged my card 29.99 for protection plan unable to cancel the order right away. I tried to email them and could find any numbers to call. Bad... See more
Please beware of this company. I unfortunately read reviews too late and tried to cancel two hours later. They wouldn’t allow it and said that $15 will automatically be deducted from the $55 just to r... See more
Unfortunately, the products initially sent out to me only worked for 4 days. I was upset about this because I had started seeing results, and reached out to the company. They are now in the process of... See more
Company replied
Breach of guidelines
This is absolute GARBAGE
This is absolute GARBAGE. Its so weak...Couldnt feel a thing. It broke after one use. The company refused to give me my money back until I provided countless videos of the faulty device. I still have not received a refund.
Update. They refused to give me a refund and only offered me a store credit, which I will obviously never use.
February 11, 2025
Unprompted review
Reply from Zorvera
Hello Lucy,
We’re really sorry to hear about your experience, and we completely understand your frustration. We want to make sure every customer is satisfied with their purchase, and it’s concerning to hear that you’ve had issues with the product.
We do our best to address any defects, and we apologize for any inconvenience caused during the process of resolving your claim. If you have not received your refund yet, please reach out to us directly at info@zorvera.com, and we’ll make sure to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Zorvera Customer Support
Bad quality and no results
I have seen no difference in my body, with both Abs and glute trainer. Both have problems: the one for the abs only works in one half, the other half has completely stopped working. The one for glutes is stronger on one side, and even after replacing the gel pads, it falls off. Very bad product and false advertising
February 10, 2025
Unprompted review
Reply from Zorvera
Hello Arlinda,
Thank you for sharing your feedback, and we're truly sorry to hear about the issues you've encountered with both the Abs and Glute Trainer. This is not the experience we aim to provide. We would love the opportunity to make things right for you. Please reach out to us at info@zorvera.com or contact us via our customer support, and we’ll work with you to resolve these concerns.
Best regards,
Zorvera Customer Support
Do Not Purchase from this company
Do Not Purchase from this company. I highly advise against purchasing from this company. They sell defective products that don't work as advertised, and when you try to get help, customer service is absolutely terrible. Instead of actually assisting you, they expect you to act as their own troubleshooter to figure out how to fix their faulty devices. No one wants to spend their time diagnosing issues with products that are supposed to work out of the box!
When I asked for a refund due to the device being faulty, they refused. It’s clear they don't care about their customers, only about pushing defective products and avoiding responsibility. Save yourself the headache and money – there are far better companies out there with quality products and real customer support. Steer clear of this one! This same device by this company is on Ebay for under $20.00. I have taking further actions against them.
December 23, 2024
Unprompted review
Reply from Zorvera
Hello Neka,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we apologize for the frustration this has caused. This is definitely not the experience we want for our customers, and we take your concerns seriously. We’d like the opportunity to resolve this for you. Please reach out to us directly at info@zorvera.com, and we’ll do our best to address the issue and find a solution that works for you.
Best regards,
Zorvera Customer Support
Stay away!! WASTE OF MONEY
Stay away!!! Product doesn’t work, I emailed customer services to let them know and instead of offering to exchange or refund they want videos etc ridiculous! DO NOT WASTE YOUR MONEY!!!
February 6, 2025
Unprompted review
Reply from Zorvera
Hello Meghan
We’re really sorry to hear about your experience and we truly understand your frustration. Our goal is always to make sure our customers are happy with their purchase. We ask for additional information, such as a video, to better understand the issue and assist in resolving it quickly. However, we absolutely want to make things right for you.
Please contact us directly at info@zorvera.com or reach out through our customer service channels, and we’ll be more than happy to help you with a replacement or refund.
Thank you for sharing your feedback – we’re here to help!
Best regards,
Zorvera Team
NEGATIVE EXPERIENCE WITH PRODUCT AND COMPANY!
I am extremely dissatisfied with my Zorvera device. Despite following the instructions and charging it for the recommended six hours, the device remains completely unresponsive. There's no indication of charging or vibration when connected.
I contacted customer service to request a refund, as the product is clearly defective. However, the representative I spoke with was incredibly rude and unprofessional, making the entire experience shockingly negative. I was stunned by their hostile reaction to my simple request for a refund on a non-functional product.
I read a couple other reviews and noticed one that was soliciting interest in filing a class-action lawsuit. I don't recall the details of it, but am not suprised after the experience I had with them.
January 18, 2025
Unprompted review
Reply from Zorvera
Hello SKH
We are truly sorry to hear about your disappointing experience with both the device and our customer service team. This is definitely not the experience we aim to provide, and we sincerely apologize for the inconvenience you’ve faced.
We completely understand your frustration with receiving a defective product, and we want to make this right for you. Please reach out to us directly at info@zorvera.com so we can arrange a replacement or refund as quickly as possible. We take customer feedback seriously, and we'll investigate the issue you encountered with our customer service team to ensure that this does not happen again.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this matter to your satisfaction.
Best regards,
Zorvera Team
THE WORST
I ordered these products nearly a month ago and paid extra for expedited and insured delivery. Nothing has arrived and the tracking website has not been updated in 10+ days. I’ve tried to contact customer service with no response. DO NOT BUY FROM THIS COMPANY !!!!
January 22, 2025
Unprompted review
Reply from Zorvera
Hello Meghan,
Thank you for sharing your feedback, and we sincerely apologize for the frustration this has caused. This is definitely not the experience we want our customers to have. We understand how important timely delivery is, and it’s concerning that your order hasn’t arrived yet and you’ve had difficulty reaching us.
We’d love to resolve this issue as quickly as possible. Could you please reach out to us directly at info@zorvera.com or through our customer service line so we can investigate the status of your shipment and ensure this is taken care of? Your satisfaction is our top priority, and we’re committed to finding a solution for you. Thank you for your patience.
Best regards,
The Zorvera Team
Next steps …
I have ordered for Xmas the butt and tummy pads and opened them recently and non of them work.
After reading all of the reviews shockingly a lot of other people have had the same issue and as I see also issues on refund.
The company quoted a refund policy but after reading they are not happy to refund customers.
So if we all come together with our complaints and send them off to consumer rights or Martin Lewis.. or possibly go higher legally as this is unfair that we have purchased items either non working or non satisfactory!!
January 15, 2025
Unprompted review
Reply from Zorvera
Hi Julia,
Thank you for sharing your feedback. We’re really sorry to hear that your experience with the BootyTrainer pads wasn’t as expected. Our goal is to provide products that truly make a difference, and we genuinely value customer satisfaction.
We understand your frustration, and we want to make things right. Please reach out to us directly at info@zorvera.com, and we’ll gladly assist you with a solution, whether that’s a refund or an exchange. We take all customer concerns seriously and are here to help resolve any issues you may have.
Looking forward to hearing from you!
Best regards,
The Zorvera Team
Dont buy!!
Dont buy!!! They claim a 30 day return guarantee but they dont honor it. Does not work, scam company
January 10, 2025
Unprompted review
Reply from Zorvera
Hello Nikki,
We’re truly sorry to hear about your experience and understand your frustration. We always strive to honor our 30-day return policy, as stated on our website, but we can only proceed with returns and refunds if the product meets the conditions outlined in our policy. It’s important for us to resolve this issue fairly, and we’d love the opportunity to make it right for you.
Please reach out to us directly at info@zorvera.com, and our support team will be happy to assist you with your concerns and work towards a resolution. We appreciate your feedback, and we look forward to helping you!
Best regards,
Zorvera Customer Support
STAY CLEAR OF THIS FRAUD COMPANY
I placed an order from what I thought was a reputable business and expected my items to be here on time. Only to NEVER receive any of my items at all. I was fighting to get a full refund! The customer service representative was rude & insinuating that I actually got my item and just wanted my money back. DHL posted a picture of them leaving the item OUTSIDE for the item to be stolen. However ZORVERA does not have the intelligence to understand that a package being left outside will just lead to it being stolen. Do not do business with this company! PSA if they refuse to give you your refund you can go to your bank and dispute the charges as "FRAUD" because that's exactly what this company is.
January 7, 2025
Unprompted review
Reply from Zorvera
Hello Aidita,
We’re truly sorry to hear about your experience, and we completely understand your frustration. Our goal is always to provide timely and reliable service, and we regret that we fell short this time. We want to assure you that we take your concerns very seriously.
Please reach out to us directly at info@zorvera.com, and we will look into this issue right away to resolve it for you. We’re committed to making this right, and we appreciate your patience as we work to sort things out.
Best regards,
Zorvera Customer Support
Do not purchase from this company
I am extremely disappointed with Zovera and strongly advise everyone to avoid purchasing from this company. The product I received was not as advertised and failed to meet basic expectations. What made this experience even worse was their terrible customer service. I reached out multiple times for assistance and a refund, but my inquiries were completely ignored.
It is clear that Zovera does not care about its customers or stand by its products. Given the lack of response and the violation of their own policies, I am taking legal action against them. I also want to warn others who have had similar experiences: I am exploring the possibility of filing a class action lawsuit. If you've faced the same issues with their products or customer service, I invite you to join in holding them accountable.
Do not waste your time or money on Zovera. There are plenty of reputable companies out there that care about their customers and stand behind their products. Stay away from this one!
January 2, 2025
Unprompted review
Reply from Zorvera
Hello Nek,
Thank you for sharing your feedback. We sincerely apologize for the experience you've had with our product and customer service. It's always our goal to ensure that every customer receives the best possible service and high-quality products, and we regret that we fell short in your case.
We are concerned to hear that you feel your inquiries were ignored. This is definitely not the experience we aim to provide. We take customer feedback seriously and want to resolve any issues you may have encountered. Please reach out to us directly at info@zorvera.com with your order details, and we'll make sure to address your concerns promptly.
We value your feedback and are committed to improving our services. Again, we apologize for the frustration you've experienced and appreciate you giving us the opportunity to resolve the matter.
Best regards,
Zorvera Customer Support
Do not purchase anything from this company
If there is a zero, I’ll give this company that. Product is not working, poor quality, caused skin irritation, no visible positive effects whatsoever. Poor customer service, refuses to refund my money even if their ads clearly say that there is a money back guarantee. This is a scam. STAY AWAY!
December 29, 2024
Unprompted review
Reply from Zorvera
Hello Stephanie,
We’re truly sorry to hear about your experience. Your feedback is important to us, and we’re committed to addressing your concerns. While we do have a strict refund policy in place, we assure you that it is not our intention to leave any customer dissatisfied.
Our money-back guarantee applies to products returned in their original condition, and we aim to resolve any issues fairly. We’d like to learn more about your situation and find a solution. Please contact us at info@zorvera.com, and our team will do their best to assist you promptly.
Best regards,
Zorvera Customer Support
BAD EXPERIENCE.
BAD EXPERIENCE.. NEVER RECEIVED ORDER DESPITE SEVERAL ATTEMPTS TO GET THEIR ATTENTION.. KEPT MY MONEY BUT NO PRODUCT SO FAR.
November 11, 2024
Unprompted review
Reply from Zorvera
Hello E.D
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide, and we would like the opportunity to make things right for you.
Please contact us directly at info@zorvera.com, or reach out through our customer support team so we can investigate this matter and resolve it promptly. Your satisfaction is very important to us, and we want to ensure you receive the product you ordered or a suitable resolution.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best regards,
Zorvera Customer Support
I have been trying to get a refund for…
I have been trying to get a refund for over a month now but it seems like they have ceased "trading" 100% scam
November 17, 2024
Unprompted review
Reply from Zorvera
Hello Lorraine,
We’re sorry to hear about your experience and truly apologize for any inconvenience caused. This is not the experience we want for our customers. Please contact us at info@zorvera.com or reach out via our website so we can resolve this for you as quickly as possible. Your satisfaction is very important to us, and we’re here to help.
Thank you for bringing this to our attention!
Reply from Zorvera
Hello,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide high-quality products and want to ensure you’re completely satisfied.
It’s possible there may be an issue with the setup or functionality of the device, and we’d love the chance to help. Please reach out to us at info@zorvera.com or through our website so we can work together to resolve this for you.
Your satisfaction means a lot to us, and we’re here to make things right.
Best regards,
The Zorvera Team
SCAM!!!!!
SCAM!!!!!! I’m currently trying to get my money back and all they keep telling is that it’s at a local post office and they can’t give me any further information!!!! They won’t refund me either or send me another product, which at this point I don’t want!
11/25
10:39AM
These are automated messages. Everybody’s being told the same thing but nothing is being rectified. This is my reply to an email that just came in and I still don’t have an answer to where my products are and I would like my refund. This is a scam and you are taking peoples money!!
November 23, 2024
Unprompted review
Reply from Zorvera
Hello Frances,
We’re very sorry to hear about your frustration, and we truly want to make things right. We understand how disappointing this situation must be.
Shipping delays and miscommunications can happen, and we’re committed to resolving this for you as quickly as possible. Please reach out to us directly at info@zorvera.com or via our website so we can look into this further and find a solution that works for you.
We value your trust and appreciate the opportunity to assist you.
Best regards,
The Zorvera Team
100% scam
100% scam. It doesn’t work at all, que quality is extremely poor and they always bring something difficult before giving your money back. I am trying to have a refund after 30 days trial but they are refusing to give me my money and they are asking for many new conditions it was not described in the advertisement. DONT BUY IT!!!
November 24, 2024
Unprompted review
Reply from Zorvera
Hello Diana,
We’re truly sorry to hear about your experience and understand how upsetting this must be. Customer satisfaction is very important to us, and we aim to resolve any issues as smoothly as possible.
To clarify, our refund process does have specific guidelines to ensure fairness, and we apologize if these were not clearly communicated upfront. We would love to assist you further and find a solution. Please contact us at info@zorvera.com or through our website, and we’ll do everything we can to help.
Thank you for bringing this to our attention; we’re here to make it right.
Best regards,
The Zorvera Team
This doesn’t work Fake products
This doesn’t work, I brought it as part of 30 days guarantee and there was no change with this product.. This is scam don’t waste your money. Worst customer service
November 21, 2024
Unprompted review
Reply from Zorvera
Hello Mani,
We’re sorry to hear that our product didn’t meet your expectations and that you had a negative experience with our customer service. At Zorvera, we take customer satisfaction very seriously, and we truly regret that we fell short in your case.
Our 30-day guarantee is designed to give our customers peace of mind, and we’d like to resolve this matter for you. Please contact us at info@zorvera.com or through our website so we can better understand the situation and find a solution that works for you.
Thank you for your feedback—it helps us improve and serve our customers better.
Best regards,
The Zorvera Team
AVOID!
AVOID!! This product is a scam as far as I am concerned. It failed to work and I emailed the day it arrived to check if I can return this but I was encouraged to try using it for 30 days. After 30 days I sent the requested before and after photos to prove it did not work. The response was that it looked like it had worked so I should keep their product. This is false as I was unable to even use the product!
After a couple of emails I have received a response offering 25% to keep a faulty product. This 30 day money back is a scam as they do not want to offer the full refund they claim they will!
Reported to my bank.
Very disappointed and will definitely never recommend this!
October 24, 2024
Unprompted review
Reply from Zorvera
Hello E.
We’re truly sorry to hear about your disappointing experience and sincerely apologize for any frustration caused. At Zorvera, we strive to uphold our 30-day money-back guarantee and ensure our customers feel heard and supported.
Your feedback is important to us, and we’d like to investigate this matter further to make things right. If you haven’t already, please reach out to us directly at info@zorvera.com or through our website so we can thoroughly review your case. We’re committed to addressing your concerns and finding a resolution.
We appreciate you bringing this to our attention, as it helps us improve our processes and customer experience.
Best regards,
The Zorvera Team
File a complaint with the BBB!!!
I cannot emphasize this enough: everyone here should file a report with the Better Business Bureau about this company. We all share similar complaints, and the company's refusal to assist us speaks volumes about their behavior, which is unacceptable. This company should be shut down, and the more complaints we file, the better.
Update: I recently received an email from Trustpilot saying I needed to update my review or it would be taken down within two days. (Note to trustpilot - I have tons of screenshots to prove my review which will be available upon request.) This was Zovera’s response on my BBB complaint against them: “MESSAGE FROM BUSINESS:
This customer contacted in August regarding an issue with the product. We advised her to submit a video for us to confirm the device is defective and we'll send a replacement.
The customer will NOT see any result if she uses a defective product making her claim invalid about not seeing results.
We clearly assisted her in August and she failed to comply and respond to us.
The next message she sent was in November which is way over the 30 day warranty period.
She is no longer eligible for a refund but we are still willing to offer a replacement.
This customer clearly doesn't want to understand what we're explaining to her and what our policy is and is insisting what she wants.
Again, this customer failed to comply and follow our policy.
We will not tolerate this behaviour and will strictly apply our policy to this case.“
They are ghetto and can stay with the $40 for the trash product they sell.
November 18, 2024
Unprompted review
Reply from Zorvera
Hello Marissa,
We’re deeply sorry to hear about your experience and that you feel this way about our company. At Zorvera, we are committed to providing quality products and transparent customer service, and it’s clear we’ve fallen short in your case.
We want to assure you that your concerns are being taken seriously. If there’s been a misunderstanding or unresolved issue, we’d greatly appreciate the opportunity to address it directly. Please contact us at info@zorvera.com or via our website, and our team will do everything possible to assist you and make this right.
We value all feedback, even when it’s critical, as it helps us improve. We hope to regain your trust and demonstrate our dedication to our customers.
Best regards,
The Zorvera Team
If I could give this negative stars I…
If I could give this negative stars I would. This company has essentially taken my money and run. Scam. Customer service is the worst I’ve ever dealt with. Please save your money. I received two product units both of which did not work and they will ONLY offer you a replacement contingent upon receiving a video first of the useless product - they refuse to give refunds. Be warned you’re throwing money away.
November 18, 2024
Unprompted review
Reply from Zorvera
Hello Robin,
Thank you for sharing your experience with us, and we’re truly sorry to hear about the issues you’ve faced. This is not the experience we want our customers to have.
We do request videos of faulty products so we can assess the issue and provide the best solution quickly, but we understand how frustrating this must have been for you.
We’d love the opportunity to make things right. Please contact us at info@zorvera.com or through our website, and our team will work with you to resolve this issue promptly. Your satisfaction is important to us, and we truly want to turn this around for you.
Thank you for giving us the chance to address this!
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