The razor fell apart after 10 mins of use, it’s irreparable as it’s made out of cheap material and poorly designed. Contacted the customer service, first they seemed nice but tried to downplay the who... See more
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They told me that the protection plan was free. Then they charged my card 29.99 for protection plan unable to cancel the order right away. I tried to email them and could find any numbers to call. Bad... See more
Please beware of this company. I unfortunately read reviews too late and tried to cancel two hours later. They wouldn’t allow it and said that $15 will automatically be deducted from the $55 just to r... See more
Unfortunately, the products initially sent out to me only worked for 4 days. I was upset about this because I had started seeing results, and reached out to the company. They are now in the process of... See more
Company replied
Breach of guidelines
TOTAL SCAM!!
TOTAL SCAM!!!
Don’t even bother. I’m really hoping that you’re reading this message before you placed your order. They just took my money, took days to reply to my email And never got the actual product. So frustrated that they’re literally pieces of trash just scamming people.
November 14, 2024
Unprompted review
Reply from Zorvera
Hello Samantha,
We’re truly sorry to hear about your experience, and this is absolutely not the standard we strive for. We understand how frustrating this must have been, and we want to make things right. Could you please email us at info@zorvera.com or reach out through our website so we can look into your order and resolve this for you?
Your satisfaction is extremely important to us, and we’re committed to ensuring you get the service and product you deserve. Thank you for giving us the opportunity to make this right.
Complete fraud
Complete fraud, didn’t get my item and nor gave me my money back when I contacted them. Raised a dispute with the bank and then said it was delivered. Absolute fraud. STAY AWAAYYY your below is also a lie as I’ve been in touch with you many times and you decided not to give me my purchase or money back.
November 1, 2024
Unprompted review
Reply from Zorvera
Hello,
We’re truly sorry to hear about your experience. At Zorvera, we strive to ensure every order is delivered smoothly, and we regret that this was not the case for you.
We would love to look into this further and resolve the issue as quickly as possible. Could you please reach out to us directly at info@zorvera.com or through our website? Providing your order details will help us investigate and ensure we address your concerns effectively.
Customer satisfaction is incredibly important to us, and we are committed to making this right.
Kind regards,
The Zorvera Team
Con artists
Con artists
Brought a dehumidifier from these to receive children’s bracelets tried to contact them multiple times with absolutely no response avoid at all cost had to call fraud team with my bank to get my money back. How these have the reviews they do is beyond me I’m guessing there also fake reviews to make them look a legit company avoid avoid avoid
November 4, 2024
Unprompted review
Reply from Zorvera
Hello Micheal,
Thank you for your feedback, and we’re truly sorry for the frustration you’ve experienced. It sounds like there may have been a mix-up with your order, and we want to make this right. Please reach out to us directly at info@zorvera.com or through our website, so we can investigate and ensure you receive the correct item. Customer satisfaction is very important to us, and we’d love the chance to resolve this for you.
Very low quality product you can find…
Very low quality product you can find in amazon for less than 10$, after hearing negative experiences I tried to cancel my order with them(less than 30min after I placed it) however they never responded to my emails and sent the item which was very low quality. Dont waste your money.
September 4, 2024
Unprompted review
Reply from Zorvera
Hello Jenny,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At Zorvera, we’re committed to providing high-quality products and excellent service, so it’s disappointing to hear this wasn’t your experience.
We apologize for any delay in our response to your cancellation request. We aim to address all inquiries promptly, and we're continuously working to improve our communication. If you’re open to it, we’d love the opportunity to make this right. Please reach out to us at info@zorvera.com or via our website, and our team will be more than happy to assist you further.
Thank you for helping us improve!
Warm regards,
The Zorvera Team
Scam
I ordered this product before taking the time to review it. I immediately contacted the co. to cancel the order before shipping. They waited to respond until they had the chance to ship it. When I recieved it I sent it back to the return address. I notified the CO. who then wanted the tracking #. They then told me it was sent to their hub and not their office so I would have to get it to their office. Seriously? This place is a scam. I'm now out the $ I paid for a worthless product as well as the 7.00 it cost to return it. SCAM! 11/1. The Co. just responded to this review saying they would help after emailing me this morning that it was up to me to somehow get the pkg from their hub and return it to their office! This is obviously $ lost on my part but I'm hoping this review will help to keep others from being scammed.
October 30, 2024
Unprompted review
Reply from Zorvera
Hello Jenna,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you had with your order and our return process. It’s our goal to ensure every customer feels supported and valued, and it sounds like we fell short here.
We understand how frustrating this situation must be and would like to resolve it as soon as possible. Please reach out to us directly at info@zorvera.com or through our website so we can review your case in detail and find a solution. We’re committed to making this right and ensuring you’re satisfied with your experience.
Thank you again for your feedback, and we look forward to assisting you.
I mistakenly ordered the product and…
I mistakenly ordered the product and asked for refund right away and they said they gonna charge $15 which is crazy.its like they making you buy it like a force. So you will buy it regardless thinking how you gonna let go your $15 go. This is not nice at all. They loosing customer like that. Even though I got the product I won’t like to use it plus if any body else would wants to buy it if we tell them about their customer service and this people won’t like it and they gonna lose customer.
September 30, 2024
Unprompted review
Reply from Zorvera
Hello Papia,
Thank you for sharing your feedback with us. We’re sorry to hear about your experience and understand your concerns regarding the restocking fee. Our policy helps us manage order processing costs, but we want you to feel valued and happy with our service. If there’s anything further we can do to assist or make things right, please don’t hesitate to reach out to us at info@zorvera.com or through our website. We appreciate you giving us the opportunity to address this and improve.
Doesn’t feel like a reputable company
Doesn’t feel like a reputable company. I asked to have my order cancelled the same day as I ordered because I realized it was a mistake. They are charging me $15 to cancel and they haven’t even started processing it yet. I would avoid this company.
October 18, 2024
Unprompted review
Reply from Zorvera
Hi Jullie,
Thank you for your feedback. We’re sorry to hear about your experience. At Zorvera, we strive to provide the best service possible, and it’s disappointing to hear we didn’t meet your expectations this time.
Regarding the cancellation fee, we understand your frustration. Our policy is in place to cover certain administrative costs, but we’re always willing to look into these cases individually to ensure fairness. Please contact us directly at info@zorvera.com or through our website, and we’ll do our best to assist you further.
Thank you for giving us the opportunity to make things right.
Best regards,
The Zorvera Team
Garbage product
Horrible customer service. Doesn't work, Doesn't stick, and they want me to send a video prooving it. Outrageous
October 8, 2024
Unprompted review
Reply from Zorvera
Hello Andria,
We’re really sorry to hear about your experience. Our goal is to make sure every customer is happy, and it sounds like we missed the mark here. Asking for a video is just to help us better understand the issue, but we understand how it can feel frustrating. We'd love the chance to make this right. Please reach out to us at info@zorvera.com or through our website so we can work on a solution together.
Thank you for your patience,
The Zorvera Team
Literally- FRAUD FRAUD FRAUD FRAUD…
Literally- FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD.....Bunch of absolute cowboys!!!!!!! ANY "positive" reviews on here are being faked. DO NOT BUY FROM THIS BUNCH OF NASTY SCAMMING THEIVES. I am personally taking this to the police at this point as they are taking the absolute **** !!!!
October 15, 2024
Unprompted review
Reply from Zorvera
Hi Abi,
Thank you for sharing your feedback, and we sincerely apologize for any negative experience you've had with our company. We take accusations like this very seriously and assure you that all of our reviews are from genuine customers. We would love the opportunity to resolve this situation and make things right. Please contact us directly at info@zorvera.com or via our website, so we can look into this and provide any assistance needed. Your satisfaction is our top priority, and we are here to help.
Sent faulty product twice
I was sent a faulty booty trainer (only the right side worked) and emailed customer service to make them aware as soon as the product was received. They responded immediately and asked for video evidence which I provided. Following this I was sent a replacement product but this one had exactly the same fault (only the right side worked). They asked for video evidence again which was provided and I had requested a full refund at this point as I was not filled with confidence that the items are being properly checked by quality control before being sold seeing as I received two faulty items with exactly the same fault. Very disappointed that Zorvera have only partially refunded the order, they have not refunded a returns fee but they told me to keep the products which is useless seeing as I can't use them! I have tried to question why they have not refunded the returns fee but they just pointed me in the direction of that section of their website which clearly does not apply to my case. The only reason I have given them 2 stars is because the customer service had responded continuously however I'm stuck with two products that do not work and with less money in my pocket due to partial refund! Such a shame as the product had potential to work for me but I strongly suggest you improve your quality control before shipping products to ensure this doesn't happen to other customers too and fully refund customers for faulty products.
October 13, 2024
Unprompted review
Reply from Zorvera
Hello Dragana,
Thank you for sharing your feedback, and we truly apologize for the issues you’ve faced with your BootyTrainer. We always aim to deliver products that meet the highest standards, and it's clear we missed the mark in your case. We appreciate your patience in working with our customer service team, and we’re sorry the replacement item also didn’t meet your expectations.
We understand your frustration, and we're reviewing our quality control process to ensure this doesn’t happen again. As for the returns fee, we follow our policy, but we’re always open to finding a solution that leaves our customers satisfied. Please reach out to us at info@zorvera.com or via our website, and we’ll do our best to make this right.
The worse company ever
Cancelled the order very shortly after ordering as read the reviews. Now they are not giving me a refund and making things difficult. Whyyyy did I buy before reading these reviews every single 1 star is true! Avoid and save your money
October 7, 2024
Unprompted review
Reply from Zorvera
Hi Mirian,
We're sorry to hear about your experience, and we want to assure you that customer satisfaction is our top priority. If you canceled your order shortly after purchasing, a refund should be processed according to our policy. We apologize if there has been any confusion or difficulty in resolving this issue.
Please reach out to us at info@zorvera.com or through our website so we can personally assist you and get this sorted out as soon as possible. We value your feedback and would love the opportunity to make this right.
Best regards,
The Zorvera Team
Amazeing product ⭐️⭐️⭐️⭐️⭐️
October 3, 2024
Unprompted review
Reply from Zorvera
Hi Katie,
Thank you so much for the amazing review! We're thrilled to hear that you love the BootyTrainer. Your support means the world to us! 😊 If you ever have any questions or need anything, don’t hesitate to reach out. Enjoy! 🌟
I posted a review on here recently. Here’s their companies true response
I posted a review on here recently, and Zavora commented on it and said all I needed to do is reach out to customer service. Keep in mind, THEY allowed the cancellation of the order. THEY could’ve told me that there was no cancellation possible per their policy. Instead they accept the cancellation and keep half my money, even though, technically there is “no cancellation fee” in there policy. The money back guarantee they have on their website is a joke because they WILL keep half your payment as a return fee. DO NOT BUY FROM THIS WEBSITE. This was customer service response:
Hi Jessica,
In case you missed it, you were advised that we don't cancel orders. It's clearly stated in our policy. https: //zorvera. com/pages/return-policy
And your order was already processed for shipment when you sent the request.
https: //zorvera. com/apps/track123?nums=YT2426721266046619
But the warehouse still went ahead and issued you a refund.
When you receive the order and contact us to return it, a return fee will be charged.
But to save you the time from doing that, the refund was issued.
We will now close this case because there's nothing else to process on our end.
Regards,
Zorvera Customer Support
September 28, 2024
Unprompted review
Reply from Zorvera
Hi Jessica,
In case you missed it, you were advised that we don't cancel orders. It's clearly stated in our policy. https: //zorvera. com/pages/return-policy
And your order was already processed for shipment when you sent the request.
https: //zorvera. com/apps/track123?nums=YT2426721266046619
But the warehouse still went ahead and issued you a refund.
When you receive the order and contact us to return it, a return fee will be charged.
But to save you the time from doing that, the refund was issued.
We will now close this case because there's nothing else to process on our end.
Regards,
Zorvera Customer Support
BUYER BEWARE
BUYER BEWARE! PRODUCT CAME IN DEFECTIVE, POOR CUSTOMER SERVICE, THEY REQUIRE BEFORE AND AFTER PICS OF REAR END ALONG WITH 30 DAYS OF FULL USE TO INITIATE A RETURN. CANNOT PROVIDE PICS IF PRODUCT DOESN'T WORK.
ALL ADHESIVE CAME OFF, ONE SIDE OF BOOTY TRAINER DIDN'T WORK, AB TRAINER DID NOT WORK AT ALL. EMAILED SEVERAL TIMES
*** Since I’m not able to add Comment to the manufacturers response, I’m simply editing my first review. As you can see In Zovera Representative response below, they claim to be Troubled by my disappointment. This is also false. It’s a copy and paste response with no action.
July 7, 2024
Unprompted review
Reply from Zorvera
Thank you for bringing this to our attention. We sincerely apologize for the issues you've experienced with our product and service. This is certainly not the standard we strive to maintain, and we're disappointed to hear that your order did not meet expectations.
We understand how frustrating this must be, and we’d love the opportunity to make things right. Could you please contact our support team directly at info@zorvera.com or via our website, so we can gather more details and assist with a resolution, including a replacement or a refund? Your satisfaction is our top priority, and we’re committed to resolving this for you as quickly as possible.
Thank you for your patience, and we look forward to assisting you further.
I ordered this item then no longer…
Do not order.
I ordered this item then no longer required it as a family member had already ordered me one. I have been back and forth emailing for the past 4 days trying to return my item and I’m basically being told no even though I meet the criteria for their returns and refund policy. Being told to keep the item and regift it, or keep the item and get 25% back. Absolute con
September 14, 2024
Unprompted review
Reply from Zorvera
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. We truly aim to provide a hassle-free returns process, and it sounds like we’ve fallen short in this instance. We apologize for any confusion or inconvenience caused by our response.
We’d like to make this right for you. Please contact us directly at info@zorvera.com or through our website, and we’ll work to resolve this matter promptly. Your satisfaction is important to us, and we’re committed to ensuring you have a better experience moving forward.
Thank you for your understanding and patience.
The product is good
The product is good! And the customer service is so supportive to!! They are sweet and responded in time!!
Thank youu
September 17, 2024
Unprompted review
Reply from Zorvera
Dear Chakilam,
Thank you so much for your kind words! 😊 We're thrilled to hear that you love the BootyTrainer and had a great experience with our customer service team. If you ever need anything else, don't hesitate to reach out! 💖
Money back guarantee… LIE
Money back guarantee… LIE! It’s flimsy and difficult to use. I contacted the company and asked for my money back because I didn’t want to hassle with the product. They kept responding “the warehouse says” you need to not see a difference… if the product is garbage and I can’t use it… there is not change in my body! After 3 emails they offered me a credit. I want my MONEY back. So I would highly recommend you keep scrolling when you see their adds!
Started using it because they said keep it we will give you 30% back. I figured what the heck I can’t get all my money back anyway… now it’s black on one side and hurts in that area! It’s defective. I email them and they tell me “the warehouse will give me free gel pads one time.” It has gel pads on it that will not fix it???? I wish I could add the picture because it’s clearly defective!!!!!!!!
September 11, 2024
Unprompted review
Reply from Zorvera
Dear Kara,
We're truly sorry to hear about your experience with our product and the difficulty you encountered with the refund process. Your satisfaction is extremely important to us, and we understand how frustrating this situation must have been. We take our money-back guarantee seriously and want to ensure that every customer has a positive experience with us.
We'd love to resolve this for you directly. Please contact us at info@zorvera.com or through our website, and we’ll do our best to make things right for you.
Thank you for your feedback, and we hope to turn this situation around for you.
Best regards,
The Zorvera Team
Defective garbage and Intrusive Company
Both stomach and booty thing were defective and when I asked for a refund or replacement. They wanted me to send a VIDEO of it on my Butt cheeks. It all the sudden became a "requirement" no. I will never buy or recommend this to anybody!! Now they just want it on my leg to prove it's defective. If it doesn't work on my leg video Clearly. I'm still in the wrong. 😬 They make every excuse not to refund me.
September 4, 2024
Unprompted review
Reply from Zorvera
Dear Kat,
We’re really sorry to hear about your experience and understand how frustrating this must have been for you. Your comfort and satisfaction with our products are top priorities, and we regret that our attempts to troubleshoot left you feeling this way. We only ask for videos to help us better understand and address the issue, but we completely understand your frustration.
We’d love the opportunity to make this right. Please reach out to us at info@zorvera.com or through our website, and we’ll work with you to find a solution that leaves you satisfied.
Thank you for your feedback, and we hope to regain your trust.
Best regards,
The Zorvera Team
They are selling broken product then…
They are selling broken product then don’t wanna give a refund I will be taking you guys thru legal process
August 12, 2024
Unprompted review
Reply from Zorvera
Dear Customer,
We’re sorry to hear that you had a negative experience and understand how upset you must be feeling. We strive to provide high-quality products and fair solutions for our customers, and we regret that your experience did not reflect this.
We take concerns like yours very seriously and would love to resolve this as quickly as possible. Please contact us at info@zorvera.com or through our website, and we will work with you to find a satisfactory solution.
Thank you for bringing this to our attention, and we hope to resolve this with you directly.
Best regards,
The Zorvera Team
Customer service is awesome
Customer service is awesome. Responded and took care of my issue in a promptly manner. Thank you.
September 10, 2024
Unprompted review
Reply from Zorvera
Dear Yolanda,
Thank you for your kind words! We're so glad to hear that our customer service team was able to assist you promptly. Your satisfaction means a lot to us! If you ever need anything else, don’t hesitate to reach out. We're here to help! 😊💖
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