The razor fell apart after 10 mins of use, it’s irreparable as it’s made out of cheap material and poorly designed. Contacted the customer service, first they seemed nice but tried to downplay the who... See more
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They told me that the protection plan was free. Then they charged my card 29.99 for protection plan unable to cancel the order right away. I tried to email them and could find any numbers to call. Bad... See more
Please beware of this company. I unfortunately read reviews too late and tried to cancel two hours later. They wouldn’t allow it and said that $15 will automatically be deducted from the $55 just to r... See more
Unfortunately, the products initially sent out to me only worked for 4 days. I was upset about this because I had started seeing results, and reached out to the company. They are now in the process of... See more
Company replied
Breach of guidelines
This Doesn't Work
I really wanted to trust this product. I ordered it the booty trainer and got the ab trainer free. A week into using both products, the ab trainer just stopped working. I changed the batteries, I watched the videos to see if I was doing something wrong and nothing was working. I messaged customer service they asked for a video to see what was wrong with the product, they sent me a new ab trainer, a week or so into using that one it stopped working as well. When I messaged customer service they said that I was using it wrong because they thoroughly inspected that one before it left the warehouse. I said I used it exactly as I was supposed to but there was no intensity at all. Now you see the videos on social media and it looks like this thing is really working your booty muscles and ab muscles and the intensity even in the highest one is not like the videos at all. When I sent a DM on Instagram they also told me that I should watch the video because I probably wasn't using it right and that I was probably on a low intensity level. I wasn't, it was literally as high as it could go. Regardless they were really NO help at all. 30 day money back guarantee is also not true, because they want you to think that you don't know how to use the product. It's not rocket science, it battery powered, you turn it on and what ever level you want it on it should work, but it doesn't. I'm very disappointed that I spent my money on this.
September 10, 2024
Unprompted review
Reply from Zorvera
Dear Yajaira,
We’re truly sorry to hear about your experience with both the BootyTrainer and the ab trainer. We completely understand your frustration, especially after trying multiple units and reaching out for help. This isn’t the experience we want for our customers, and we appreciate your patience throughout the process.
We apologize if our customer service response fell short, and we want to make things right for you. Please reach out to us directly at info@zorvera.com or through our website so we can work together to find a solution. We’re committed to ensuring you’re satisfied with your purchase.
Thank you for sharing your feedback, and we hope to resolve this with you quickly.
Best regards,
The Zorvera Team
I want to buy this product BUT...
I want to buy this product, but after reading all the bad reviews AND the responses from the company, I can already tell it's going to be a problem. First, if someone is not satisfied with your product, they should be given a refund. What I've noticed about the responses was the company saying "if eligible" which is a red flag for me bc I should be able to return a product if I'm unhappy with it. With the lil "if eligible" comments, this only makes the company look bad bc they're forcing ppl to accept their product. This is a bad policy practice that will only get the company into trouble. Change the return policy and give ppl back their money when requested, it's that simple!
September 8, 2024
Unprompted review
Reply from Zorvera
Dear EJ,
Thank you for sharing your concerns. We truly value honest feedback like yours, as it helps us improve our processes. We understand how the "if eligible" wording may have raised some red flags, and we want to clarify that our refund policy is in place to ensure fairness to both our customers and our business. We never want anyone to feel forced to keep a product they’re not happy with.
That being said, we’re always looking to improve. If you do decide to try our product and have any issues, please rest assured that we’ll work with you to find a solution. Your satisfaction is our top priority, and we’re committed to resolving any concerns you may have.
If you have any further questions or would like to discuss anything directly, please don’t hesitate to contact us at info@zorvera.com or through our website.
Best regards,
The Zorvera Team
Very helpful and trusting
Very helpful and trusting, sent me another product when my original order never arrived. Very happy with their customer service
September 6, 2024
Unprompted review
Reply from Zorvera
Dear Lauren,
Thank you for your feedback! We're so sorry to hear about the issue with your original order, but we’re glad our team could help by sending you a replacement. Your satisfaction is our top priority! If you need anything else or have further questions, feel free to reach out—we're always here to assist you! 😊💖
Stomach trainer was defective
Stomach trainer was defective. Contacted customer service and got a new one sent out right away. Received the tracking number within a couple of days also. Great customer service.
August 30, 2024
Unprompted review
Reply from Zorvera
Dear Debra,
Thank you for sharing your experience! We're sorry to hear that the stomach trainer was defective, but we’re glad our customer service team was able to resolve the issue quickly and send you a new one. We appreciate your understanding and are here for you if you need anything else! Your satisfaction is important to us! 😊💖
Great customer service!
I love my booty trainer but had an issue with the device. Customer service was stellar! They addressed my issue quickly and everything was taken care of immediately. I highly recommend ordering from Zorvera. If only all companies were as easy to work with as they are.
August 28, 2024
Unprompted review
Reply from Zorvera
Dear Kris,
Thank you so much for your kind words! We’re thrilled to hear that you love your BootyTrainer and that our customer service team was able to assist you swiftly. Your recommendation means a lot to us! If you ever need anything else or have more questions, don’t hesitate to reach out—we're always here to help! 💖😊
Costumer service is great
Costumer service is great. They respond right away and helped with a replacement of defective device. No issues!
August 30, 2024
Unprompted review
Reply from Zorvera
Dear Michelle,
Thank you for your positive feedback! We’re glad to hear that our customer service team was able to assist you promptly with your replacement. Your satisfaction is our priority! If you need anything else or have further questions, feel free to reach out anytime. We're here to help! 😊💖
Can’t get a reply
Unfortunately, I read the reviews on here too late. I had already placed an order. I immediately tried to cancel and I’m getting no response. I have emailed 2 email addresses, messaged 3 fb pages and messaged their Instagram and I’m getting nothing back. I’ve also left comments on their reels on Instagram too, which I assume will get removed by them. I just hope other people read the reviews first and don’t make the mistake I made.
August 30, 2024
Unprompted review
Reply from Zorvera
Dear Letitia,
We sincerely apologize for the delay in responding to your cancellation request. This is not the experience we want for our customers, and we understand how frustrating this must be for you. We truly appreciate your patience and would like to assure you that we are working to address your concerns.
Please reach out to us directly at info@zorvera.com, and we will prioritize your request to resolve this as quickly as possible. We value your feedback and are committed to improving our communication.
Thank you for bringing this to our attention, and we hope to get this sorted out for you soon.
Best regards,
The Zorvera Team
Best customer service!
Had some issues with the booty trainer and customer service was awesome to deal with! Responded quickly and are were very understanding with my complaint. Sending me a replacement!
August 28, 2024
Unprompted review
Reply from Zorvera
Dear Mel,
Thank you for sharing your experience! We're so sorry to hear you had issues with the BootyTrainer, but we’re glad our customer service team was able to assist you quickly and understand your concerns. We appreciate your patience and are here to help if you need anything else! 💖😊
Zorvera £37.99 booty builder …
I’ve purchased £37.99 zorvera booty builder emailed it’s on way but nothings arrived and no email response….
August 28, 2024
Unprompted review
Reply from Zorvera
Dear Kerri,
We’re sorry to hear that you haven’t received your order or a response to your inquiries. We understand how important it is to stay informed about your purchase, and we apologize for any frustration this has caused.
Please reach out to us directly at info@zorvera.com with your order details, and we will do our best to provide you with an update and resolve this issue promptly. Your satisfaction is our priority, and we want to ensure you receive your product.
Thank you for your patience, and we look forward to assisting you.
Best regards,
The Zorvera Team
I lost my first order but Zorvera took…
I lost my first order but Zorvera took care of it immediately. Their customer service is amazing and they’re so helpful and communicative.
August 23, 2024
Unprompted review
Reply from Zorvera
Dear Yasmin,
Thank you for your kind words! We're so sorry to hear about the loss of your first order, but we’re glad our team was able to resolve the issue promptly. Your satisfaction is very important to us, and we appreciate your recognition of our customer service. If you ever need anything else, don’t hesitate to reach out—we're here to help! 💖😊
Horrendous!!! Avoid
Rubbish! I payed £37.99 for this plastic vibrator a gluey sticky laminate! It’s horrendous quality, does not stick more than 3 times and don’t even hope that it will make your bum wiggle like the videos when pumping. It has no power what so ever!! Customer service is horrendous. Constantly blaming the warehouse and moving the bench mark every time you email. You must use for 30 days, you must take before and after pictures. Etc. We will deduct $15 return fee and refund the rest if you remove your negative reviews.
Definitely not the 30 day money back guarantee they promise!! AVOID!!! Absolute rubbish. They can not remove negative reviews from Trust pilot, but do from their website.
August 10, 2024
Unprompted review
Reply from Zorvera
We’re truly sorry to hear that you’re dissatisfied with the product and the experience you’ve had with our customer service. Your frustration is completely understandable, and we want to address your concerns directly.
Firstly, we apologize if the product didn’t meet your expectations regarding quality and performance. We do recommend using it consistently for 30 days, as results can vary depending on body type and usage. However, we understand your frustration if this was not clearly communicated or if the product wasn’t effective for you.
Regarding the return process, we strive to be transparent, and it’s not our intention to complicate refunds. The $15 processing fee is standard for handling returns, but we are committed to resolving issues fairly. We do not remove negative reviews from platforms like Trustpilot, and we always aim to learn from all customer feedback, positive or negative.
Please reach out to us directly at https://zorvera.com/pages/contact with your order details, and we’ll work to resolve this situation. We value your feedback and will use it to improve both our product and service. Thank you for bringing this to our attention, and we appreciate your patience as we work through this.
Good
Customer service very helpful as I had some issues. Product itself is good, I used it for massage.
August 18, 2024
Unprompted review
Reply from Zorvera
Thank you for sharing your experience! We’re glad to hear that our customer service team was able to assist you with any issues you had. It’s also great to know that you’re finding the product useful, especially for massage.
If you have any more questions or need further assistance, don’t hesitate to reach out. We appreciate your feedback and are here to help whenever you need us!
Great customer support
I had a question about my order and the customer support team were very helpful and quick to respond. Thank you.
August 16, 2024
Unprompted review
Reply from Zorvera
Thank you for your feedback! We’re glad to hear that our customer support team was able to help you quickly with your order question. Your satisfaction is important to us! If you have any more questions or need assistance in the future, don’t hesitate to reach out. We're here for you! 😊💖
Great customer service!
They helped me understand the right usage of the product and the warranty.
August 14, 2024
Unprompted review
Reply from Zorvera
Thank you for sharing your positive experience! We're glad to hear that our team was able to help you understand the proper usage of the product and clarify the warranty details.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. Your satisfaction is important to us, and we're here to support you. Thank you for choosing our product!
Extremely helpful
Extremely helpful. Quick to respond and helped me out with exactly what I needed. Excellent customer service. Thanks so much- highly recommend!!
August 14, 2024
Unprompted review
Reply from Zorvera
Thank you so much for your kind words! We're thrilled to hear that you found our customer service helpful and responsive. It’s our goal to provide the support you need, and we’re glad we could assist you effectively.
Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please feel free to reach out. Thanks again for your positive feedback and for choosing our product!
Product doesn’t even work
Product doesn’t even work. With the abs products. Only 1 out of 6 of the sections did anything at all! 5 did not work
August 13, 2024
Unprompted review
Reply from Zorvera
Hi Sarah, we're truly sorry to hear that you're experiencing issues with your product. This certainly isn’t the experience we want for our customers. It sounds like something might be wrong with the unit you received, and we'd love the opportunity to make it right.
Please reach out to our customer support team, and we'll work on resolving this issue promptly, whether that means troubleshooting, offering a replacement, or finding another solution that meets your needs.
Your satisfaction is our top priority, and we appreciate your patience as we work to fix this for you.
Resolved Complaint
I had a complaint which they resolved swiftly. Also, their customer service team was prompt and very helpful. Good job!
August 8, 2024
Unprompted review
Reply from Zorvera
Thank you for your positive feedback! We’re delighted to hear that your complaint was resolved swiftly and that you found our customer service team prompt and helpful.
Your satisfaction is our priority, and we're glad we could assist you effectively. If you need any further assistance or have additional questions in the future, please don’t hesitate to reach out. Thanks again for your support and for recognizing our efforts!
Great customer service experience
Great customer service experience! Very responsive team A+ experience
August 7, 2024
Unprompted review
Reply from Zorvera
Dear Nevin,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great customer service experience with our team. Your satisfaction is our priority, and we appreciate your support! If you need anything else, feel free to reach out anytime. We're here to help! 💖😊
Replaced device
My device was not working after 3 sessions but the company replaced it after sending a video showing it was not working
August 6, 2024
Unprompted review
Reply from Zorvera
Dear Lisa,
Thank you for sharing your experience! We're sorry to hear that your device wasn't working as expected, but we’re glad our team was able to replace it quickly after reviewing your video. Your satisfaction is very important to us, and we appreciate your understanding. If you need anything else or have further questions, don’t hesitate to reach out! 💖😊
Customer service was great and quick…
Customer service was great and quick responses.
August 6, 2024
Unprompted review
Reply from Zorvera
Dear Silvana,
Thank you for your feedback! We’re delighted to hear that you had a great experience with our customer service and that they were quick to respond. Your satisfaction means a lot to us! If you need anything else, feel free to reach out anytime. We're here to help! 😊💖
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