zoyapolish.co.uk Reviews 193

Like everyone else I placed an order with trusted, well known brand Zoya. Never received it, fobbed off with production issues excuses. Eventually sent a shipping email with a fake shipping code and have been ghosted since.

They are actually scamming people. I believe the production issues excuse is a strategy to avoid people reversing bank charges within the viable timeframe, as PayPal/ many banks will not allow disputes after 1 month+.

What can we do about this?! I contacted Zoya US who also ghosted me. If they are not complicit they should be responding to us. No response to IG messages. Comments turned off on their UK IG. The company needs to be taken down.

Not received my products ordered in mid July, not received a refund, and now the company has stopped replying by email to my queries. I've put a claims request for the funds via my bank but that will of course take time.

Update mid September. Bank has refunded via claims back. Zoya nails never delivered on goods, nor the refund, and the last reply I had from them was in August. Wouldn't trust them. Dodgy customer service.

Same issue as everyone else, I order on may 31st and still haven't received my refund. I have been told on a number of occasions that I will receive my order but it never comes. I am trying to get a refund at the moment

Same experience as everyone else. Ordered 3 months ago, received the email about a quality issue, sent 4 emails back and never had a response. I've been buying Zoya on Amazon and Nailpolish direct for over 10 years, only reason to buy from this UK account was because they were the only ones stocking a specific colour I liked. What I don't get is why no-one (esp. the authentic Zoya company) is reporting and having this site taken down?

Placed order on 3 August. Got an email about quality issues and a delay to the order - probably part of the scam, to avoid refunds.
Emailed them twice with no reply. Will ask my bank to help get a refund if possible.
Will not order from them again.

I ordered over £100 worth of products more than two months ago. I have stage 4 cancer and my oncoloy nurse recommened Zoya nail varnishes. I bought some for myself and a friend also going through chemotherapy. I have repeatedly emailed the company asking where my varnishes are but to no avail. I have asked for a refund but am not hopeful. It is interesting that therer is no contact number, only an email address. Lesson learned. I hope others will read the reviews and avoid this company.

Fake account. Why are PayPal and klarna allowing us to be duped??? I am so freaked out by how easy I was allowed to be given credit ffs

Order never received, they will not answer my emails.

AVOID.
Couldn’t fulfil my order and won’t now reply to my 3 emails and one online contact asking to cancel and refund so I’ve had to raise a claim via my bank.

Avoid. Placed an order on 22 June. Received an email on 28 June saying the polish had failed the quality standards with a code to save 10% if I placed another order. I have asked for a refund three times and all three emails have been ignored. No polish and no refund.

Like other reviewers, I regret not having read the reviews before I ordered from zoyapolish.co.uk. And, like others, the customer service's MO was exactly the same on subsequent email exchanges. A month has passed and I'm still waiting for the refund they promised. DO NOT BUY FROM THIS WEBSITE!

SCAM, SCAM, SCAM. Don’t use this company they take your money and don’t send the goods. Shopify, who they use is also useless, DON’T user either!!!!!

I ordered end of April. 5th of May I received an email saying that there were issues with quality. I didn't check here then, thought they were genuine. A few emails exchanged later, requested refund mid June. Heard nothing. Realised I bought through Klarna, despite paying immediately via a bank card. Filled Klarna refund request, Klarna refunded within 5 days. I can't believe they are allowed to accept orders. Fill the report on them, not everyone is lucky enough to realise to buy via Klarna/Paypal/credit card.

Placed order 3211 on 21st June and got a email one week later that my order is delayed. I asked them for refund - no response. Never had this experience with any other company in UK. Scam. I need my Refund

Placed and order 7th May I received an email 11th May saying there was an issue with the product " it didn't meet their quality standards" they offered me a discount" or a refund. I requested a refund. I did email a few times but I did receive the refund in my bank account on the 19th May

Made an order a week ago and got an email saying there was a problem with a product. Still haven't refunded me or responded to me. This is a scam. Avoid at all costs. I am now receiving loads of scam emails too so I suspect that they have sold my details. Double scam!

I'm having the same issues, placed an order in March & still waiting , no replies to the many emails, order says unfulfilled, DO NOT ORDER FROM THEM , shouldn't be allowed to trade , despicable.

Do not order from this scam company! I made an order 13th May supposed to be delivered within 3-5 days, I shortly after received an email to say the order has been delayed and they have me a discount code SORRY10 - as if I am making another order. I have contacted them and asked for a refund and no reply. Some of the replies try to say this is the wrong company, not the case - it is zoyapolish.co.uk exactly as they state. DO NOT ORDER!!

I placed an order at the beginning of April. My order is still "unfulfilled" an it is now mid June.
They never gave me any update until I asked them via email. They then stated that my order would have been shipped after the Easter break. Obviously they did not ship it, so I contatcted them again and this time they gave me another date in May, and never shipped anything by then too.
On the 1st of June, I asked for a refund and got a confirmation email said it was processed. Guess what? After two weeks, I am still waiting for the refund.

Scam company - please report to Action Fraud as it’s clear they are ripping customers off. No replies, no products and no refunds. It’s probably worth escalating to the BBC to do a report on. Seriously avoid.