zoyapolish.co.uk Reviews 

194
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders and experiencing significant delays, with some waiting months for items that never arrived. Reviewers also consistently struggled to get refunds for undelivered products, even after requesting them multiple times. Communication was a major issue, as people found it nearly impossible to get a response to their emails or other contact attempts. However, some customers also noted a decline in product quality, requiring more coats of polish to achieve the desired color. Despite these issues, a few people mentioned that they genuinely love the brand's products and would like to continue using them.

What people talk about most

Order

People report negative experiences with order, with many customers stating they never received their... See more

Refund

Reviewers express significant frustration regarding refunds, with many reporting long delays and unfulfilled... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting a lack of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting a complete lack of communication.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same experience as everyone else. Ordered 3 months ago, received the email about a quality issue, sent 4 emails back and never had a response. I've been buying Zoya on Amazon and Nailpolish direct for... See more

Rated 1 out of 5 stars

Like everyone else I placed an order with trusted, well known brand Zoya. Never received it, fobbed off with production issues excuses. Eventually sent a shipping email with a fake shipping code a... See more

Rated 1 out of 5 stars

YOU CAN REPORT ZOYA UK Trustpilot doesn't allow you to add links, but google "Report a Merchant, Shopify" Find the email confirmation from ZOYA UK and click "view your order" then copy and pas... See more

Rated 1 out of 5 stars

Avoid completely!! How is this company still active online with no action being taken??? Never received the order and when following up I stumbled across this Trustpilot page. As a previously reputabl... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(194)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer service.

I placed an order on 31/08/2022 for products that were due to be released on 12th September. Nothing received and no update from the company. I have emailed them with no response within 24 hours and they don’t answer the phone. The landline goes through to a mobile voicemail. Appalling customer service.

Edit: Due to ongoing appalling customer service and no goods being received by 21st October I had to request a refund from PayPal. I wouldn’t recommend. Disgusting service.

September 22, 2022
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Dear Helen,

We are very sorry to hear about your experience. Let us look into this case and sort it for you asap. Please get in touch with us on our social media platforms for the quickest direct response or email customer service on info@zoyapolish.co.uk.

Love,
ZoyaUK

Rated 5 out of 5 stars

Excellent nail varnish

I’m so pleased I have found Zoya, I suffer with allergies and can’t use nail varnish any longer, until I tried Zoya. It’s formula is very healthy and free of many allergens. It’s long lasting and comes in so many colours. I highly recommend it.

September 9, 2022
Unprompted review
Rated 4 out of 5 stars

I ordered a few products ten days ago

I ordered a few products ten days ago. The package has been sent and it is on its way for a few days but still hasn't arrived. Maybe don't use Royal Mail Services, because it doesn't work. But I can't blame the company. However I can trace the path of the delivery anymore. Maybe it has been lost in transit. I hope the company will resolve it soon
Thanks

September 1, 2022
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Kasia, we are sorry to hear your parcel has been delayed. We have escalated this with the courier. and we will send you an email with an update of the status of your parcel ASAP! Many thanks Zoya UK

Rated 5 out of 5 stars

Zoya is the very best on every level

Zoya is the very best on every level. Have used Anchor/Armor/nail polish/Remove+ for about 20+ years continuously. Have lived in several countries over the years, always made sure to order before relocating so as to never run out and be forced to use something that will not even come close. Just relocated from North America to Europe a couple months ago and have all my supplies for at least a year. Ordered Remove+ from Zoya UK, it was a breeze, super efficient. Should add that I regularly get comments on my nails, the color etc. Have used Haley 251 forever, but it has been discontunued:( Again, managed to secure enough for a good while from someone who worked their magic. Contacted Zoya who gave me two recommendations for similar shades, but haven't tried one yet.
Thank you!
Forgot to add that over the many years I have 'bugged' both Zoya US (Art of Beauty in that case) and Zoya UK for information on whether Zoya is available in whatever country I was moving to, every time I received super professional and quick responses with correct and clear information.

August 10, 2022
Unprompted review
Rated 2 out of 5 stars

Non existent customer service.

I have used lots of Zoya polishes before with mostly good results but I recently bought "Paz" from the UK official site and it is poor. Very thin and watery with poor steaky coverage, described as a neon but it's not very bright at all. After 3 coats i can still clearly see my nail line. I did try to leave a review on the website but for some reason was unable to. I telephone and emailed the website to ask why I couldn't leave a review but got no answer. I finally received an answer after contacting Zoya head office in the US to tell them that the UK customer service was non-existent. Still I am unable to leave a review, I sent them a screenshot of the error page that I was getting but they haven't responded. Another person I know left a review but it isn't visible so I presume there is some problem.

August 26, 2022
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

We are really sorry to hear you were not able to leave a product review.
Following on from our conversation we followed this up with our website developer team and they noticed an error however this has now been resolved.

Apologies for your frustration, the UK customer service team aim to respond to emails within 48 hours.

For full instructions to leave a product review see below:
- Head over to www.zoyapolish.co.uk
- Login to your account
- Select the product you would like to review
- Scroll down to the review section
- Write review and submit

Many thanks

Team
Zoya UK



Rated 5 out of 5 stars

I am obsessed

I am obsessed! I have several allergy’s to chemicals in nail varnish and over the years have searched high and low for something I can use. There is one brand I had been using however there colour range is so limited. So I discovered Zoya. I ordered 3 colours and all of them have been excellent. Price point is ok for me as I’ve had to pay lots to get allergy free polishes over the years so reasonable in comparison. The Zoya colours are beautiful. I shall be purchasing again.

August 8, 2022
Unprompted review
Rated 3 out of 5 stars

Pricey but great nail polish

Pricey but great nail polish shame colours do not match the pictures on the site so won't be purchasing again as its a potch ordering/returning every 5mins

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended ⭐️⭐️⭐️

I love Zoya products and the only nail varnishes with great colours that I’m not allergic to. The quality and range of colours are excellent. With the right application as advised, the polish lasts a week or two with the occasional top up. The only slightly downside is the courier you use. I got notification of shipping within 12 hours of ordering but my order took another 4 days to arrive. Otherwise an excellent, ethical, engaged company with strong values

June 5, 2022
Unprompted review
Rated 1 out of 5 stars

I searched far and wide to find colours…

I searched far and wide to find colours that excite me, and Zoya's colours are exceptional. But sadly the polish itself is poor. It just takes so long to dry so without a doubt you will catch it in some way no matter how long you leave it. It just seems to be continually tacky and it chips so easily once it finally dries (a good few hours !). Shame really but I think it may be a vegan element. I also found a beautiful colour by Nail Kind. Again, vegan and exceptional colour but such a poor polish. I'll stick with OPI

May 31, 2022
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Debbie,

We are sorry you had trouble with the application of your Zoya polish. May we please recommend to follow the steps below for best results:

How to use
Step 1: Clean your nails with our Remove+ solution to remove lingering varnish, oils or impurities before applying any nail polish.

Step 2: File and buff your nails to smooth uneven areas and achieve your desired length. Use our Ridge Filler Base Coat if necessary to level unbalanced nail surfaces and hold nail polish in place.

Step 3: Apply a thin layer of our Anchor Base Coat for a fortified, yet breathable foundation that strengthens your nail and supports your preferred colour for maximum wear.

Step 4: Load your brush with Zoya Nail Polish and add a thin layer leaving a 1-2mm free margin around the cuticle & side walls. Work on both hands allowing your nails to air dry.

Step 5: Follow with a slightly thicker second coat to ensure even coverage. Seal the free edge for a seamless, chip-free finish.

Step 6: Prolong wear, prevent fading and deliver outstanding shine using our breathable Armor Top Coat with UV sun block protection. Again, cap the free edge for chip proof results.

Step 7: Finish your manicure with our Fast Drying Drops to avoid air bubbles, enhance colour vibrancy and be on your way within 5 minutes.

We hope this was helpful!

xx,
ZoyaUK

Rated 5 out of 5 stars

Great company

Lovely products that are kinder to your skin and nails than many others. Ordering was simple and my order was delivered within a week.

May 29, 2022
Unprompted review
Rated 3 out of 5 stars

Misleading colour

I love Zoya nail varnish but i had to return Tobey as It’s true colour was so different to the image on the website.

May 12, 2022
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

We are very sorry to hear that you weren't happy with the colour Tobey. Most of our nail polishes already have 4 photos in their description featuring real colour swatches from real people, but in case you stumble across a shade that doesn't showcase that update yet, we recommend you to look up the colour on Instagram using the '#zoya' + 'name of colour', for example #zoyatobey to see how Zoya insiders style and wear the sought after shade.

We really hope this was helpful and again apologies for your inconvenience.

Rated 5 out of 5 stars

Happy discovery 💅

I recently discovered this brand when looking for additive-free polish.
I’ve been a devoted gel user until a recent medical condition has forced me to discontinue.

Items arrived quickly and I’m very happy with them so far.

The remover works quickly and efficiently - I love the pump lid as so easy to use on the full size bottle.

Polishes applied easily and gave good coverage with 2 coats.
Tips are just starting to wear after a week.
I used the base coat, top coat and drying oil drops from the kit but am saving the mini remover that came in it for travel.

Will definitely be looking to add to my collection and change my look much more often.

April 20, 2022
Unprompted review
Rated 2 out of 5 stars

Disappointing After All The Great Reviews

I was so excited when I first used the Zoya base coat, top coat and drying drops. They were excellent, minimal smell. That time, I used them with a high end nail varnish and staying power was exceptional.

Today, I used one of Zoya's own polishes, expecting the experience to be even better. How wrong was I?! Followed all the advice exactly, and with base / top / drying drops as before. The polish went on streakily as though it was too dry. After two thin coats it looked better, but not great. Once I added the top coat, even after 4 hours, it was still not totally dry, denting easily and scraping off.

Also the smell of the coloured polish is much more like a traditional polish, and gave me the usual headache/nausea that other brands do (the main reason I don't wear polish). The base / top / drops don't have this smell though.

So disappointed, especially as I'd bought more of their polish colours to try, based on the success with the base / top coats.

April 20, 2022
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Jessica,

We are very sorry to hear you had an unfortunate experience with one of our colours. May we please ask which one is the Zoya polish in question?

xx,
ZoyaUK

Rated 5 out of 5 stars

Top-Notch

Was fast delivery, and cam well packed, absolutely love all the gorgeous colors, to choose from. Best Nail polish, I have ever bought, dry super fast, and have no toxic ingredients! Would highly recommend!

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

I will never look back! No.1 brand!

Amazing nail varnishes with a great variety of beautiful colours.
The best quality nail polish I have ever used and without the nasty chemicals! Colours are highly pigmented, I never have to apply more than 2 coats to achieve bold and bright nails. What makes this nail polish so easy to apply is the fact that it doesn’t go gluggy in between applications for each nail. Application is smooth and without streaks and lasts so much longer than other brands I have used.
I turned to Zoya after damaging my nails with long term use of gel nails and I will never look back. Zoya has given me back my healthy looking nails.
I highly recommend the Naked manicure rescue + repair kit!

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely colours and quality

Lovely colours and quality. Zoya nail polish looks nice and shiny like gel polish. And doesn't contain all those bad chemicals which is so important. I started using it during pregnancy. I highly recommend😍

February 15, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look