zoyapolish.co.uk Reviews 

194
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders and experiencing significant delays, with some waiting months for items that never arrived. Reviewers also consistently struggled to get refunds for undelivered products, even after requesting them multiple times. Communication was a major issue, as people found it nearly impossible to get a response to their emails or other contact attempts. However, some customers also noted a decline in product quality, requiring more coats of polish to achieve the desired color. Despite these issues, a few people mentioned that they genuinely love the brand's products and would like to continue using them.

What people talk about most

Order

People report negative experiences with order, with many customers stating they never received their... See more

Refund

Reviewers express significant frustration regarding refunds, with many reporting long delays and unfulfilled... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting a lack of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting a complete lack of communication.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same experience as everyone else. Ordered 3 months ago, received the email about a quality issue, sent 4 emails back and never had a response. I've been buying Zoya on Amazon and Nailpolish direct for... See more

Rated 1 out of 5 stars

Like everyone else I placed an order with trusted, well known brand Zoya. Never received it, fobbed off with production issues excuses. Eventually sent a shipping email with a fake shipping code a... See more

Rated 1 out of 5 stars

YOU CAN REPORT ZOYA UK Trustpilot doesn't allow you to add links, but google "Report a Merchant, Shopify" Find the email confirmation from ZOYA UK and click "view your order" then copy and pas... See more

Rated 1 out of 5 stars

Avoid completely!! How is this company still active online with no action being taken??? Never received the order and when following up I stumbled across this Trustpilot page. As a previously reputabl... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

194 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(194)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality products

High quality products, beautiful application, long lasting, eco-friendly, I won’t buy any other brand now. Currently wearing ‘Vee’

January 31, 2022
Unprompted review
Rated 2 out of 5 stars

Great nail polish, terrible customer service

A nice selection of great nail polish, although they don't carry the newest shades. However the customer service is rubbish. I sent them an email about customs (I ordered from the EU) and they never replied, which in practice meant I had to pay VAT twice. Looking for a more customer-oriented place to get my Zoya polishes.

January 30, 2022
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Laura,

We are very sorry to hear you had a poor experience with customs. We are currently working on new ways to make EU orders much easier & hassle-free. Hang tight, we are getting there :)

xx,
ZoyaUK

Rated 5 out of 5 stars

Nail Polish

First time ordering after finding out about Zoya. Excellent service from the start & nail polishes are just lovely.. colours are amazing. As im vegetarian great to know they are vegan & not tested om animals well done Zoya!! *****

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous!!!

Absolutely gorgeous nail polish. I feel confident using this nail polish because of the chemicals it doesn't contain. The colours are vibrant and have excellent coverage. The polish lasts a long time without chipping. Zoya is my go-to brand and I will continue to collect more colours. The remover is also brilliant. Removes all polish and doesn't leave nails stained.
I have also tried the lipstick which is smooth and creamy and great colour.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

I wouldn't use any other nail varnish

Originally bought years ago, as I had suddenly become sensitive to a wide variety of chemicals, especially toluene. I would now not use any other varnish. It is easy to apply, has good durability and does not go sticky like many other makes. I am still using colours I bought in 2012.

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

I love the colours they’re top quality…

I love the colours they’re top quality polishes long lasting
The lip colours are also bright creamy moisturising and long lasting
Quick delivery and free if you spend over £20
The on line ordering is so easy and if you have to phone for anything they are very helpful and knowledgable nothing is too much trouble staff are very helpful

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great

I got nice pastel colours
The shine on them are really nice
Breathable and great shade range

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

My favorite nail polish brand

I'm obsessed with nail polish, I have almost 1000 bottles at this point. Zoya is by far my favorite, it's very long lasting and application is flawless. I love Pepper, it's my favorite dark red ever

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

What’s not to love.....

I love everything about Zoya nail polish: non-toxic, phthalate / formaldehyde free, great colour choices, excellent quality, fast drying, only one coat needed for great coverage & I’m always surprised by how long it lasts. Definitely worth the cost, my only challenge is deciding which colour to buy next ......

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend Zoya nail colours to…

I highly recommend Zoya nail colours to anyone. Besides being extremely affordable they are of an outstanding quality. The consistency of the colour is excellent. Once applied the colour doesn't chip and lasts for ages. I would urge anyone to take a look at what Zoya have to offer

June 30, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing nail polish

is a great quality nail polish that I love. I also love that is free of certain harmful chemicals found in a lot of nail polish. I also use there acetone-free nail polish remover and it works just like acetone nail polish remover. Would recommend it to anyone!

June 29, 2021
Unprompted review

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