zoyapolish.co.uk Reviews 

194
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders and experiencing significant delays, with some waiting months for items that never arrived. Reviewers also consistently struggled to get refunds for undelivered products, even after requesting them multiple times. Communication was a major issue, as people found it nearly impossible to get a response to their emails or other contact attempts. However, some customers also noted a decline in product quality, requiring more coats of polish to achieve the desired color. Despite these issues, a few people mentioned that they genuinely love the brand's products and would like to continue using them.

What people talk about most

Order

People report negative experiences with order, with many customers stating they never received their... See more

Refund

Reviewers express significant frustration regarding refunds, with many reporting long delays and unfulfilled... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting a lack of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting a complete lack of communication.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same experience as everyone else. Ordered 3 months ago, received the email about a quality issue, sent 4 emails back and never had a response. I've been buying Zoya on Amazon and Nailpolish direct for... See more

Rated 1 out of 5 stars

Like everyone else I placed an order with trusted, well known brand Zoya. Never received it, fobbed off with production issues excuses. Eventually sent a shipping email with a fake shipping code a... See more

Rated 1 out of 5 stars

YOU CAN REPORT ZOYA UK Trustpilot doesn't allow you to add links, but google "Report a Merchant, Shopify" Find the email confirmation from ZOYA UK and click "view your order" then copy and pas... See more

Rated 1 out of 5 stars

Avoid completely!! How is this company still active online with no action being taken??? Never received the order and when following up I stumbled across this Trustpilot page. As a previously reputabl... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(194)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nasty free

Looked everywhere for phthalate / formaldehyde free nail polish and was so happy to come across this brand. Goes on well, it does need a couple of coats but is has good pigment.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Love Zoya polish

Love Zoya polish! I made the switch over to it in the run up to starting fertility treatment and was expecting it to not hold up to my trusted store bought brands and high chemical top coat! How could a polish free of so many harsh chemicals possibly do the job and last in my busy retail job?
Oh boy was I surprised!! Not only does the polish last a full week (I could even leave it longer, but used to doing them once a week) but my nails actually became stronger and healthier! Whilst I was worrying about them breaking without a high strength top coat, my nails became so strong that even now I’m only wearing a base coat by itself, they’re incredibly strong and not a single chip or broken nail!

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Love Zoya

I am a huge Zoya fan, I collect Zoya and have over 600 colours from them, I think I have the most polishes for a fan in the UK. I tend to shop in the sales as I have a small budget for polish each month. Their site is very nice and easy to use, I'm visually impaired so an easy site to navigate is a must for me. They have a great selection of colours and finishes to suit every skin tone.

June 29, 2021
Unprompted review
Rated 1 out of 5 stars

Being a UK customer sucks.

**Happy Update at bottom!**

In June of 2021 I wrote a (overly detailed, extensive) 5-star review for Zoya UK because Zoya is the reason I developed an interest in polish, nail art and nail care in general. Unfortunately that doesn't justify support for the companies behavior & attitude now.

I grew up hating polish- the boring, streaky neutral cream colors I thought were the "correct" ones and the headache inducing smells of polish and remover. I had a number of jobs that restricted nail polish too so other than a dusty bottle of drugstore black polish for Halloween I didn't bother.

After a decade of adulthood being fine without it, I found a discounted Zoya colour-lock mini set one day and thought I might try it for hygiene/self care reasons- and it completely changed my mind! No strong smells, not even when using the remover- which was easy and didn't leave my nails with white steaks or my cuticles dry and peeling. I decided to be wild and try a colour- I ordered Godiva and that beige glitter pixie dust was it: I was hooked. I found some polish YouTube'ers to follow and learned that the 'rules' and expectations I was taught were always BS! I now have a wall of Zoya with a few indie brands scattered in and admittedly I still love the actual Zoya products.

But I'm furious with the Zoya UK experience- specifically from the Super Nails & Beauty company that has primary distribution here. I haven't purchased from them in almost 18 months because they don't ever have any remover in stock, they are always 2 (sometimes nearly 3) seasons late getting collection releases and the customer service suddenly collapsed- it went from friendly to rude, if I you even get a response anymore. And as of now, the zoyapolish.co.uk site is completely gone. As in there is ~nothing~ there. Its 404'ed and theres no info anywhere. I mean... wth?

I tried reaching out to the US side and they were responsive but apparently they have no control or influence over the UK side- but they "passed my feedback on" to... someones email graveyard folder.

So. Zoya remover isn't available anywhere in the UK - not ZoyaUK, amazon, NPD or OnlyNaturals and all sources for buying polish are limited and unreliable...

Rainbow Connection is worth the time for indies, but I'm writing off Zoya UK until something drastic happens to change whatever it is they are doing now. Until then, its a 1-star.

UPDATE OF JOY
This website is now gone. Completely and good riddance. In response to this weirdness, the main Zoya company has stepped up and has found a way to *affordably* ship internationally! Its less than £8 to the UK from the States. They have great customer service, never have a problem with stock and theyve gpt rewards programs- so really the zoyapolish.co.uk people crashing and burning is great news for Zoya customers!!! Yay!

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

I love purchasing my ZOYA polishes…

I love purchasing my ZOYA polishes straight from their site. The site is easy to navigate. I received my nail polishes within the delivery time frame and in perfect condition. I love the formula and colour ranges. I’m looking forward to purchasing more shades.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Colours to die for and no animals…

Colours to die for and no animals harmed - perfect!

June 29, 2021
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Ruth,

Congratulations!! 🥳🥳 You are one of 3 winners of our 'Leave us a review' GIVEAWAY. Please get in touch with us on info@zoyapolish.co.uk to redeem your prize.

Thank you for the kind words! ❤️

Love,
Zoya UK

Rated 1 out of 5 stars

Amazing pigment but does not dry

Really wanted to love this polish. I have really dry and cracked skin on my hands and always triggered when I get my nails done. I bought in hope that I could stop getting my nails done and use this instead.
Now let me tell you- the pigment in this polish is 10/10. 1 or two coats is all you needs leaves a beautiful finish too but I can not get this to dry in good time. It takes such a long time that you end up with creases and little prints because it just doesn’t dry fully. It’s dry but not dry. It’s really annoying because I really want to love this polish!!
I’ve tried using it without base coat with top coats and changed it around hoping something would work but I’m yet to find out why this does not dry!!

Edit-
I bought the mini lock system (nail polish remover, base coat, top coat and fast polish drops) and I still had the same problem with it not drying 100% in good time. It was a lot better then using without this kit but dried to say 85% in around 15 min. I thought it had dried completely as I gave it more than the recommended time but still found dents/prints on my nails a little later on. I had to drop a star because I was advised to buy extra products in order for polish to dry properly. As I had already spent money on polish, I did buy the extra items in hope but was hugely disappointed.
If this polish dried i would have rated it 10/10

June 29, 2021
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Bella,

We are so sorry you have trouble with getting your Zoya polishes to dry. We always recommend to use thin layers and to finish your manicure with our Fast Drying Drops for maximum protection and quicker drying time. Please give our 'HOW TO USE' step-by-step guide a go and let us know about your experience:

Step 1: Clean your nails with our Remove+ solution to remove lingering varnish, oils or impurities before applying any nail polish.

Step 2: File and buff your nails to smooth uneven areas and achieve your desired length. Use our Ridge Filler Base Coat if necessary to level unbalanced nail surfaces and hold nail polish in place.

Step 3: Apply a thin layer of our Anchor Base Coat for a fortified, yet breathable foundation that strengthens your nail and supports your preferred colour for maximum wear.

Step 4: Load your brush with Zoya Nail Polish and add a thin layer leaving a 1-2mm free margin around the cuticle & side walls. Work on both hands allowing your nails to air dry.

Step 5: Follow with a slightly thicker second coat to ensure even coverage. Seal the free edge for a seamless, chip-free finish.

Step 6: Prolong wear, prevent fading and deliver outstanding shine using our breathable Armor Top Coat with UV sun block protection. Again, cap the free edge for chip proof results.

Step 7: Finish your manicure with our Fast Drying Drops to avoid air bubbles, enhance colour vibrancy and be on your way within 5 minutes.

Rated 5 out of 5 stars

My top nail polish brand

My top nail polish brand. Vegan, cruelty free, 10 free, amazing colours and finishes, dries quickly, generous size and good value. Couldn't ask for anything else! Only problem I've had is when they run out of stock of a colour I want! I would love if they did other products, they have some lipstick but it was a small range last time I checked, more lipstick colours would be great.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely long lasting polish

I have 5 Zoya nail varnishes now, and I am really impressed with their colours and staying power! The brushes are easy to use and have a good shape for applying the varnish. The top coat finishes the colour off with a nice glossy shine.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Best nailpolish I’ve ever tried!

Zoya is the best nailpolish I’ve tried so far, amazing color pay off and brushes and color selection is the best I’ve seen in a brand. The only nailpolish brand I use.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Easy Neons - OBSESSED!

Very impressed with the quality of the nail polishes. If any House of Colour Springettes are reading this - I would highly recommend buying the full set of the Easy Neons - every colour is a perfect match for our palette and boy, do they look fabulous! Beautiful colours that last for well over 8 days wear with the added bonus of non toxic, vegan and not tested on animals. I am in love!

June 24, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look