zoyapolish.co.uk Reviews 

194
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders and experiencing significant delays, with some waiting months for items that never arrived. Reviewers also consistently struggled to get refunds for undelivered products, even after requesting them multiple times. Communication was a major issue, as people found it nearly impossible to get a response to their emails or other contact attempts. However, some customers also noted a decline in product quality, requiring more coats of polish to achieve the desired color. Despite these issues, a few people mentioned that they genuinely love the brand's products and would like to continue using them.

What people talk about most

Order

People report negative experiences with order, with many customers stating they never received their... See more

Refund

Reviewers express significant frustration regarding refunds, with many reporting long delays and unfulfilled... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting a lack of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting a complete lack of communication.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same experience as everyone else. Ordered 3 months ago, received the email about a quality issue, sent 4 emails back and never had a response. I've been buying Zoya on Amazon and Nailpolish direct for... See more

Rated 1 out of 5 stars

Like everyone else I placed an order with trusted, well known brand Zoya. Never received it, fobbed off with production issues excuses. Eventually sent a shipping email with a fake shipping code a... See more

Rated 1 out of 5 stars

YOU CAN REPORT ZOYA UK Trustpilot doesn't allow you to add links, but google "Report a Merchant, Shopify" Find the email confirmation from ZOYA UK and click "view your order" then copy and pas... See more

Rated 1 out of 5 stars

Avoid completely!! How is this company still active online with no action being taken??? Never received the order and when following up I stumbled across this Trustpilot page. As a previously reputabl... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

194 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(194)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love it

The best baby blue polish I’ve worn, and toxic free!

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing colours, super wear!

Amazing colours - I have a green that I love! I must also say that it doesn't leave my nails feeling like they can't breathe. And best of all it lasts and lasts and has no nasties in, as I'm an ovarian cancer survivor it's super important to me that all the beauty products I use do me good rather than bad and Zoya fits the bill perfectly!

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Everything in one place

I was desperate to find a couple of colours and couldn’t get them from my regular stockists. Everything was here, ordering was easy and customer service was great. Already building a small list for my next purchase.

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful nails with no guilt!

I started using Zoya in a difficult pregnancy as I was trying to avoid phthalates and the fact they are vegan too was a massive bonus.

But unlike other more ethically friendly products these perform just as well, if not better, than their more commercial counterparts. I love the colours, they go on well, stay on well and the fast dry drops make them so quick to apply and then get on with things.

The best thing is that both my boys LOVE a pedicure and having their toenails painted in different colours.
With Zoya I'm confident I'm doing it without exposing them to harmful chemicals.

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

One of my favourite companies for nail polish

I love nail polish and I have quite the collection. I found zoya last year and it’s a brilliant polish, lots of fun colours and lots of nudes and dark shades (my personal favourite)
I will continue to buy from them…. I also love that you can buy the new brush separately

June 23, 2021
Unprompted review
Rated 5 out of 5 stars

I have used Zoya for years.....

I have used Zoya for years now a great choice of colours something for every outfit,great to apply and lasts a good few days with no chipping at all. My personal choice i prefer the cremes but i do use shimmers too but not as much,

June 22, 2021
Unprompted review
Rated 4 out of 5 stars

Zoya Nail polish UK - Snow White

I ordered the ‘Snow White’ polish. A few key positives for me are: the ingredients, the packaging, the brush and the colour. I used the base and top coat with the drier drops which worked very well. The colour is a fantastic, creamy white. However, I would prefer it to be more opaque so I would have to apply less coats. It has lasted very well alongside the other zoya products.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

I really like the Zoya nail polish

I really like the Zoya nail polish. It is really smooth to apply and lasts well. I like the fact that there are no nasties in the products and they are cruelty free.
To top that, they have an amazing array of colours with good descriptions of the tone and type of polish so I can make an informed choice about which to choose.
Always safely packaged but without unnecessary excess makes it better for the planet all round.
I wouldn’t hesitate to recommend Zoya nail polish to others.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

The best!

My wife loves Zoya nail polishes. High quality and such a choice. My wife is happy and I'm happy. Thank you Zoya.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

My go to nail polish brand

I have worn Zoya nail polishes for some years. There are so many colours to choose from, they offer long lasting wear, they are free from nasty chemicals and most importantly are all cruelty free : ) For me, they are my brand of choice every time for nail polish.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

💅🏼

Creamy, sparkly, long lasting, eye catching colours! Zoya has so many options that it is the very definition of 'option paralysis'. I have many nail polishes from them and I keep on coming back for more! The compliments I receive make me like Zoya even more. Definitely amongst the premium brands.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

I gave my nailpolishes of other brands away.

a few years ago I put all my nailpolishes (several brands) in seperate plastic bags and gave them away because I only wanted to use Zoya nailpolishes in future. I already own a nice collection. :-) They are easy to apply and stay put (and unchipped) on my nails for weeks. Above all they lack a number of damaging stuff.

June 22, 2021
Unprompted review

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