zoyapolish.co.uk Reviews 

194
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders and experiencing significant delays, with some waiting months for items that never arrived. Reviewers also consistently struggled to get refunds for undelivered products, even after requesting them multiple times. Communication was a major issue, as people found it nearly impossible to get a response to their emails or other contact attempts. However, some customers also noted a decline in product quality, requiring more coats of polish to achieve the desired color. Despite these issues, a few people mentioned that they genuinely love the brand's products and would like to continue using them.

What people talk about most

Order

People report negative experiences with order, with many customers stating they never received their... See more

Refund

Reviewers express significant frustration regarding refunds, with many reporting long delays and unfulfilled... See more

Product

Reviewers highlight ambiguous aspects of product quality and delivery, with some customers expressing... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting a lack of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting a complete lack of communication.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same experience as everyone else. Ordered 3 months ago, received the email about a quality issue, sent 4 emails back and never had a response. I've been buying Zoya on Amazon and Nailpolish direct for... See more

Rated 1 out of 5 stars

Like everyone else I placed an order with trusted, well known brand Zoya. Never received it, fobbed off with production issues excuses. Eventually sent a shipping email with a fake shipping code a... See more

Rated 1 out of 5 stars

YOU CAN REPORT ZOYA UK Trustpilot doesn't allow you to add links, but google "Report a Merchant, Shopify" Find the email confirmation from ZOYA UK and click "view your order" then copy and pas... See more

Rated 1 out of 5 stars

Avoid completely!! How is this company still active online with no action being taken??? Never received the order and when following up I stumbled across this Trustpilot page. As a previously reputabl... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

194 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(194)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and very fast…

Great communication and very fast delivery too. I absolutely love zoya nail polish as they do not contain any of the nasty chemicals that are toxic in them..also do not test on animals which is so important to me too.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Loyal Zoya Polish purchaser

I have been an avid buyer of Zoya Nail Polish for a few years now. They don't contain any nasty chemicals which is a huge plus point for me. The colour choices are amazing and they're always bringing out new ranges so I think they're secretly trying to bankrupt me..haha! They last for ages, they apply perfectly you won't be disappointed. Once you try them you won't buy another brand again!

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant company and nail polish

I am a first time customer of Zoya and I am converted! Their polish is excellent from colour to the Z wide brush, I genuinely wouldn’t shop anywhere else as they cover my needs fully.
It’s also really refreshing to see a cruelty free and vegan company

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

5* star service

I recently ordered Zoya Easy Neon Summer Polish and Dreamin collection 2021 from Zoya direct. I highly recommend Zoya as they have always provided me with excellent service. I’ve been a customer of theirs for a few months now. I wouldn’t order my Polish from anywhere else

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

This is the nail polish I've been…

This is the nail polish I've been looking for! Long lasting, easy application and beautiful colours! I will never go back to other brands of nail varnish or to the beauticians for nail polish again!

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Wow just wow

Wow just wow. Zoya polishes are not just gorgeous but they last! I love the brush size because it makes applying the polish a dream. They're creamy and very opaque and not streaky which I love. You also get a lot of product so definitely worth the price. I 100% recommend and will be adding more to my collection in the future. Very happy customer :)

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great products

Great products - looked at them for the healthy / vegan credentials, and have stayed with them because the choice and quality are excellent.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous products

I thought I would try Zoya as I wanted a toxic free nail varnish and loved that this brand was and also that the nail varnishes were breathable. The variety of colour choice is fantastic and it goes on nicely. The wear is good too and lasts for afew days and has a really good shine with the topcoat. Overall I am very happy with my purchases and I am now a fan of Zoya products. 😊

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great, healthy, bright nail polish

Love the nail polish as is healthy for my nails and the colours are bold and bright. Only issue I had was when my order arrived it was missing one of the polishes I ordered. Emailed the company who explained it was out of stock and they were sorry for not telling me before or after I bought it. Offered another colour of my choice and helped me find the best one for the colour I was after. Very helpful staff. Shame that I wasn’t informed about the out of stock polish at any point. Not explained on packing slip or by email. I had to contact them about it which I feel isn’t very good customer care but the service after was great. Was my first order directly from them and will defiantly use the website again as love the colours. Favourites are Kiki, river, solange and cookie

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Zoya nail polishes are one of my most…

Zoya nail polishes are one of my most fave brands. They are Vegan (like me!) and free of many other not-so-great chemicals as well. I get minimal chipping and the just have amazing colour choices. I've ordered multiple times from them of not only polishes but other nail treatments as well and have never been disappointed!

June 22, 2021
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Dorothy,

Congratulations!! 🥳🥳 You are one of 3 winners of our 'Leave us a review' GIVEAWAY. Please get in touch with us on info@zoyapolish.co.uk to redeem your prize.

Thank you for the kind words! ❤️

Love,
Zoya UK

Rated 4 out of 5 stars

lovely polishes

took a couple of tries at emailing customer service to make a return/exchange on some polishes. But In the end they responded and were most helpful! Happy customer!

June 22, 2021
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

We are so sorry for your experience Kristin. Please contact us on info@zoyapolish.co.uk so we can look into your case.

Rated 5 out of 5 stars

Gorgeous nail polishes

Gorgeous nail polishes, good prices, fast delivery! My friend ordered me some as a gift for my birthday, couldn't love them more if I tried!

June 22, 2021
Unprompted review
Rated 4 out of 5 stars

The colours are absolutely beautiful…

The colours are absolutely beautiful but the coverage isn’t so good. You need at least 3 coats to get a vibrant colour. Having said that I love the polish as it isn’t to heavy on the nails and makes my jails look really pretty. I would recommend Zoya polish to all my friends.

June 22, 2021
Unprompted review

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