zoyapolish.co.uk Reviews 

194
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were let down by their experience overall. Many people reported not receiving their orders, even after waiting for months, and found themselves chasing for items that never arrived. Customers also frequently struggled to obtain refunds for these unreceived purchases, often despite repeated requests. A significant number of users highlighted a complete lack of communication, with emails going unanswered and no effective way to contact the company for updates or resolutions. However, some customers also noted that they genuinely like the brand's products, with many having been long-time users and appreciating the quality of the nail polish itself. Some people specifically sought out the company for unique colors or brushes not available elsewhere, indicating a positive view of the product range despite the service issues.

What people talk about most

Order

People report negative experiences with order, with many customers stating they never received their orders,... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays and unfulfilled... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing genuine love for the nail... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting a lack of... See more

Customer communications

Customers consistently report negative experiences with contact, citing a complete lack of communication and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Same experience as everyone else. Ordered 3 months ago, received the email about a quality issue, sent 4 emails back and never had a response. I've been buying Zoya on Amazon and Nailpolish direct for... See more

Rated 1 out of 5 stars

Like everyone else I placed an order with trusted, well known brand Zoya. Never received it, fobbed off with production issues excuses. Eventually sent a shipping email with a fake shipping code a... See more

Rated 1 out of 5 stars

YOU CAN REPORT ZOYA UK Trustpilot doesn't allow you to add links, but google "Report a Merchant, Shopify" Find the email confirmation from ZOYA UK and click "view your order" then copy and pas... See more

Rated 1 out of 5 stars

Avoid completely!! How is this company still active online with no action being taken??? Never received the order and when following up I stumbled across this Trustpilot page. As a previously reputabl... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

194 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(194)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love how natural the Zoya polishes…

I love how natural the Zoya polishes are and how they do not dry out your nails. They have a fantastic range of colours which reflect the seasons and you can know that the polish is nurturing your nails as well as providing a beautiful splash of colour to match your mood. Give them a try, you will never regret changing to Zoya.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect for my MANicure.

I have tried many different polishes with wildly varying results and as a man wearing polish it is important to me that my nails look good. Zoya polish has been brilliant. I have over 20 different colours and always get positive and occasionally jealous comments from my colleagues and customers at work. The polish is also very long lasting so all in all a winner for me.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect summer nails!!

Arrived quickly and well packed.
Thank be had some many positive comments about the colour. It’s lasted ages on my toenails without chipping and looks great on fingernails.
So nice to wear a vegan polish as no guilt for wearing constantly and fingernails remained healthy as well.
So pleased, I now own three shades.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Really easy to order

Really easy to order, delivery was quick & just the right the amount of packaging. Will be ordering again.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

This is the best nail varnish

This is the best nail varnish! Goes on the nail lovely and there’s lots of nice colours to choose from. A very good company, fast and efficient delivery.

June 22, 2021
Unprompted review
zoyapolish.co.uk logo

Reply from zoyapolish.co.uk

Hi Shaunna,

Congratulations!! 🥳🥳 You are one of 3 winners of our 'Leave us a review' GIVEAWAY. Please get in touch with us on info@zoyapolish.co.uk to redeem your prize.

Thank you for the kind words! ❤️

Love,
Zoya UK

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