Zucchero Canada Reviews 

144
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will... See more

Company replied

Rated 5 out of 5 stars

Thank you for your service, my kid loves the diaper cream I make with cocoa for his sensitive skin. Buying a bulk order just makes sence. My ears also get a break from the complaints daddy... See more

Company replied

Rated 5 out of 5 stars

I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... See more

Company replied

Rated 5 out of 5 stars

Just received all my new chocolate molds, and I love them all. The polycarbonate molds are fantastic, many more cavities in each mold than others that I have purchased, are detailed and nice and dee... See more

Company details

  1. #2 of 2 best companies in Baking Supply Store
  2. #1 of 1 best companies in Catering Food and Drink Supplier
  3. #1 of 1 best companies in Confectionery Wholesaler
  4. #1 of 1 best companies in Food Machinery Supplier
  5. #1 of 6 best companies in Food Products Supplier
  6. #1 of 2 best companies in Wholesaler

Written by the company

Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

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4.6

All reviews

(144)

61 reviews in the last 12 months

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Rated 2 out of 5 stars

I never received my package the first…

I never received my package the first time I ordered, but I understand that was Fedex's problem. My order was sent again BUT it wasn't complete, one of the items was missing. I reached out to them about the missing item and I was told they will look into it and I never heard back so I re ordered the missing item so I paid for it twice. And after waiting more than a month for a package that never arrived, they did re send my order with a different carrier, it was flour, flour that I waited for for more than a month turned out to be so bad! It smelled of chemicals when mixed into a dough and the color of the dough changed, yellow paint-like spots appear, which eventually dissolved but who knows what kind of chemicals were added to the flour to have that reaction. I am still waiting for the missing item, which I paid for twice because it was missing from my order and they never said they will replace it, so hopefully I receive it. I don't think I will be ordering from them again.

September 13, 2024
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Reply from Zucchero Canada

Hi Adelina,

We’re truly sorry to hear about your experience and sincerely apologize. As you know, we did everything we could to resolve the issue, including sending your order twice at no cost to you. We also followed up with both courier companies involved. Regarding the missing item, this situation was unusual, as we provided proof that everything you ordered was shipped. We believe there may have been a courier error, as the package was initially sent via Purolator but was delivered by UPS—something that has never happened to us before.

Regarding the flour, please note that the vitamins added are required by North American law, which may explain the difference you’ve noticed. However, we will reach out to Foricher to clarify this further. We are confident that no chemicals are added to the flour—any variation is likely due to the blending of iron or other vitamins.

We hope you will consider giving us another opportunity in the future. Thank you for your understanding.

Best regards,
Kati

Rated 5 out of 5 stars

Terrific Service.

I had to drive through Calgary on my way to meet a deadline in Saskatoon. Kati met me early in the morning so that I could pick up my order and be on my way.

August 20, 2024
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Reply from Zucchero Canada

Thank you very much!!!

Rated 4 out of 5 stars

Delighted to find T 65 flour available…

Delighted to find T 65 flour available at a reasonable price in Canada. It has been one of my goals to try making baguette with the proper French flour to compare it to the limited choices (Rogers and Robin Hood) here in Canada.

Only problem was the website showed two 10 kg bags and one 5 kg and what showed up was a 25 kg bag - a little harder to handle. Many people would find a bag that heavy too much to handle.

Working with the flour has been interesting. I am getting a dough that looks more like the ones I see on videos - smoother and more elastic. Still learning how to use it and trying different techniques.

July 20, 2024
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Reply from Zucchero Canada

Hi Paul, Thank you so much for your thoughtful review!
We’re delighted to hear you were able to find T65 flour at a reasonable price and that you’re already experimenting with it in your baking journey — especially for authentic baguettes!

We truly appreciate your feedback about the packaging. You're absolutely right — 25 kg can be a bit much to handle for some, and we’re actively working on improving how product sizes are displayed on our website to avoid any confusion in the future.

It’s wonderful to hear that the flour is performing well and giving you results closer to traditional French dough. We look forward to hearing how your baguettes turn out as you continue to explore new techniques!

Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with. The customer service was fantastic. Prompt filling the order and also an accurate description of product. Delicious chocolate, and cocoa! Thank you!

June 27, 2024
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Reply from Zucchero Canada

Thank you!

Rated 5 out of 5 stars

So happy to find the product that I…

So happy to find the product that I needed and had excellent service

May 31, 2024
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Reply from Zucchero Canada

Hi Jason, thank you for taking the time to leave a review. We’re always here to help if you need anything! ;)

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service! This is the third time I have ordered from this company in 4 months. Great communication and quick shipping!!!!

May 19, 2024
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Reply from Zucchero Canada

Hi Jeremy, your wonderful review made our day! Thank you so much for sharing your experience ;)

Rated 1 out of 5 stars

Till today I have yet received the…

Till today I have yet received the order.
The tracking url is not really useful of showing where is the package.

May 16, 2024
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Reply from Zucchero Canada

Hi Kok Kiat, Our apologies again. As we emailed you, we solved this problem and sent you a new order. I hope you receive it soon!

Rated 5 out of 5 stars

Great price!

Hello
Thanks so much for having great prices and fast shipping! First time ordering but won’t be the last time.

April 10, 2024
Rated 5 out of 5 stars

Pavoni products

Very fast delivery. Items are as described. Excellent quality products.

March 6, 2024
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Reply from Zucchero Canada

Hi Pepina,

Thank you so much for your review! We truly appreciate it ;)

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