Zulily 

I really can’t understand the negative reviews I’m seeing! I’ve been using Zulily for 2-3 years now and OK I have had to return some things, but on more than a couple of occasions I’ve been told to keep the goods or donate then to charity AND had my money (including delivery charges) refunded within 24 hours!

UK customers should bear in mind that the listed sizings are US sizes, so always check the ‘size information’. Shoes are the trickiest things - but follow the fitting instructions!

I’ve had some fab stuff from Zulily and I love them, so I’d say ‘give them a go, be discerning - and be patient - the goods always arrive!

I love zulily I have been ordered form them for about 3 Year now and order something maybe once every 3 months or so. You need to understand before using them that they are flash sales the goods are only around for maybe 48 hours or so then they vanish, also delivery is rather slow the fastest I had was 1 week the slowest 6 weeks and its not predictable but I don't mind as they are imported and they wait for the sale to end before shipping, so to me is expected and I order things I advance. I have had to return items and the company have been very quick to respond and on a couple of occassions have told me to keep the item and gave me a refund anyway which was amazing service. I will continue to use them and have recommended them to friends and neither myself nor my friends have had an issue. One of my friends is from the US and I told her about the site she got really excited she could get zulily in the UK as she's used them for years in the US.

I have emailed 5 times about a top I have received and no one has got back to me. Have been a customer for years but this has put me off buying again

I've never had a problem with Zulily. When I haven't been impressed with something they refund it.

I ordered a few tunic tops which looked lovely on the site and the material sounded nice. On arrival, I found them to be made from very cheap and clingy material and sizes were very wrong. Nothing fitted so I contacted then to send the items back. At first I was given incorrect information regarding the returns procedure and finally I received information to print and insert into the parcel to return.

All items were returned and I never heard from them again. No refund was given. Perhaps this is how they make their money ….. they've probably resold the tunics and been paid for them a second time!

I couldn't live without Zulily. This year, due to a disabling back condition, I have been forced to shop online. I tentatively tried Zulily and was so delighted with my first purchase, that I have kept ordering from them and now have a wardrobe full of amazingly beautiful clothes at such knock-down prices. I receive so many compliments, even from strangers and am regularly asked where I have bought my clothes. I am not a standard size and can rarely find anything in the shops that looks good on me but I have returned nothing to Zulily at all. I'm sorry to find people criticising this company - maybe they don't quite understand how the site works. As for me, I will probably never shop anywhere else now. Thank you Zulily.

Zulily Rips their customers off. Poor quality product and the sizes are all wrong. I bought a pair of sandals and they were a full size too small. After shipping ans stocking charges they wanted to give me back .40 cents. REALLY?!? The shoes didn't fit!!! I had purchased 5 pair at the time and they wanted to pay me .40 cents?!? I will never purchase from them again and I'll never recommend them.

I was bowled over by the excellent customer service received from Zulily.

Recently, I purchased 2 pairs of shoes, both lovely and great price. However, one pair was too big so I asked advice on Returns Policy.

They advised me, that I was too busy to be going to all the trouble of returning, therefore keep the shoes, or donate to charity.
I was astonished.They made the refund immediately!

This is a first for me.

Well done Zulily for best Customer Service ever.

Love their stuff but they need to get the conversion chart right, a pair of shoes I
ordered in US size 7.5 was according to
their chart a UK 5.5. No - it was not ,it was
more a UK size 4 ! I requested to return it and a refund but they very kindly gave me a refund and told me to keep the shoes and give it yo charity which was very nice of them. I would use them again but a but a bit wary of their sizing

Leggings are a joke. So tight. Horrible. Don't waste your money. Took longer 3 weeks. Then disappoint

Bad Quality and very poor sizing.
I ordered my usual size to find that the items were so big compared to the size purchased in normal shops. Was told to check their sizing guide but that is for normal clothes and not sport wear which as EVERYONE knows comes smaller. They refused to pay postage to return and also when I entered special code for reduced postage when purchasing the website wouldn't accept it. I have ordered a couple of time from Zulily but have come to the conclusion that the sizing is way out and quality is fit for dish rags only. Will I buy from them again. NO!!! I've learned my lesson. Crap quality. Crap Customer service. ! AVOID THEM!

First the shipment came from China (I guess) and I waited over a month for the products I ordered (3 items). The dresses were SEE-THROUGH! literally! The shoes (although I ordered my usual size that I have always ordered from Amazon, Zappos and many other websites and in stores with NO problems) were two sizes too big (even though it was the size I ordered). So I was charged $8.95 for original shipping. Then $8.95 to return the shoes. Then, another $8.95 for the return of the see-through dresses because they were delivered over a month later.

So that is $26.85 just for shipping alone. And I have nothing but time that I had to take to ship back to show for it. Then I found out that (even though the dresses were see-through, and the shoes two sizes too big) that this ONLY constitutes a store credit. I explained that this needed to go back to my credit card. Personally, I will NEVER order anything from Zulily again. So a store credit is like throwing away $75+ dollars. A-Pree-elle (service supervisor) explained that they would put it back on my credit card (we shall see) minus one of the shipping charges, but I should know that SEE-THROUGH does not constitute a defect. Really? She further explained that "sleek fabric" on Zulily means transparent fabric. Gosh, I have never ordered from Zulily before and I guess I should have just somehow known that? Nonetheless, I don't know what else to say except that I hope they return to my card and that I only lost $17.90 in total costs for shipping. Will update if my card does not get reimbursed. Although I cannot give less than one star rating anyway! Will never, ever order from Zulily again. Seems a bit like a scam.

Shocking......it says free uk delivery BUT on phoning u have to buy a product then “maybe” get free delivery on the next one??!!?????

One swimsuit went missing, after according to tracking, it had arrived in the U.K, Zulily arranged for replacement with $5 compensation but unfortunately arrived a size too large in body bit small on bust without any support, so definitely not suitable, I did measure myself properly as to their measurement page, Now I find swimwear is none returnable so have wasted the month it took to arrive plus £28. plus.

I'm not really a regular online shopper but I gave Zulily a try and both times I had a very good experience. A year ago as my first time I bought some lovely boat shoes but I made a mistake in size so, next morning when I realized it I called their customer service and a very nice lady tried to help me but unfortunately that model was unavailable in my real size and I didn't like other models. Therefore, they refunded all my money immediately and without further questions!
This February as a birthday present for my daughter I ordered a pair of black pumps and received them in three weeks time, just as they stated. They are really beautiful and classy with excellent quality and my daughter absolutely looooove them.
Luckily I didn't read all these bad reviews before shopping because my overall experience was good.

I have used Zulily.co.uk regularly for over 4 years now and never had a blip. As someone else said, if you understand how the site works and are prepared to wait a while for delivery, then it works seamlessly. I've had some really beautiful items from here at unbeatable prices, especially clothing and footwear for my granddaughters, forever getting commented on. I think it's unfair for people to mark the site down because they haven't read the info properly.

I have shopped with Zulily for a couple of years now. My very first order was incorrect, but I was refunded and tried them again and have always been very satisfied. I'm not sure if people understand how the operation works - it's a flash sale company using trading partners, they hold very little inventory in their warehouse. When the sale is over, the order is placed with the manufacturer/trading partner and then shipped from wherever in the world. NEVER order if you need it quickly and plan ahead for kids sizing/seasonal stuff. Three weeks is normal from ordering to receiving the goods in the UK, but it will only tell you the due receipt date when you have placed the order, which isn't ideal. I haven't found anyone in the UK who offer as good a deal, especially kids sportswear/casual wear.

I just bought some Tommy Hilfiger items, the fabric is very cheap, I don't think they sale genuine brand clothing.

Unless you have months to spare before you need the goods please don't bother. I'm gutted I didn't read reviews on here first before ordering. I'm 3 weeks in waiting already and some of my goods are still 'in transit' from goodness knows where and dates keep changing (going back). Others are still in the ordered stage. I did contact them and all they said was that my goods would be dispatched next month then shipment would take 6-10 days. What??? I've spent a lot of money with them and now I just feel like cancelling. They should stipulate how long it will take to get your goods before you buy. The clothes are for my 5 year old and they'll probably have grown out of them by the time they arrive.

i just started using an online shopping site i really like zulily because it is in american sizing not the asian the clothes i ordered were good quality