Zulily 

Every time I have emailed customer service they have been very helpful. Items take a while to come in but I always satisfied with what I get.

I've ordered twice from Zulily and both times the items have arrived in the timeframes they said (3 weeks or so). In both cases I was disappointed with the quality of a couple of items and I contacted Zulily and was immediately issued a refund. Reading the older reviews, I guess there's been a change in company policy but I've not had any problems with the refund process.

So far I have received 3 of 4 baby outfits that I ordered. One of them was personalized and I am extremely happy with it. The onsies are of good quality. Just waiting on one more personalized item and I am confident that I will be happy with it too.

I'm surprised to see all the bad reviews on here. I ordered a bunch of things on here for Christmas, a trampoline, clothes, comforters, maternity stuff. My only complaint is that one of the comforters didn't get shipped out on time, but I called them and they cancelled the order ASAP and issued a refund super quick including the shipping. They have excellent pricing, and huge selection. I guess they can improve the sort by section to make the search a little easier... but I love ZULILY!!!!!

Stay away...far away! They promised - enticed me with you Will receive before Christmas and when I didn't get my order two calls and an email said it was MY problem!

This is the first and last time I waste my money on this site. I ordered three tunics and they are so thin that I'm afraid that if I wash them they might fall apart. Plus, one of them was stretched out beyond belief. The neck was stretched so much that it would not even stay up on my shoulders. And the length; well, it came down almost past my knees. Sure didn't look like that in the picture. And then, to add insult to injury, they won't even let you return or exchange items that don't fit. So I say, people, don't waste your money on this site and don't be fooled by the pictures. I only wish I had known before I wasted my hard earned money on items that are useless now (except maybe as dust rags).

Merchandise not delivered they will not replace it...Full disclosure I did place an order and receive it. The merchandise was within my expectations, but My second order only 1 out of 2 items showed up. It took almost 22 days for me to receive that Item. I contacted Zulily requesting a replacement before Xmas and they refused. They are saying I need to wait an additional 10 days. I will not shop from a company who takes my money and does not resolve shipping issues. I'm going to have to dispute with my bank and that's upsetting!!

Zulily - Yes, well, in my opinion deserves no starts at all.

I ordered from this company around 2 months ago and my items came in drips, and when I did get them, the quality was rubbish. Zulily, is very good at taking very good pictures of their products, yet their products are absolute rubbish!

I returned 3 clothing items that I purchased from them within their 14 days stipulation, but their customer service and website (my orders) claim they did not receive my returns, meaning I paid for the items, returned them (so I don't even have the items) and have nothing - not even the items!

Why is this company allowed to trade? How can I complain so that they can be caught at all the wrong that they are doing?

Since there is no way for me to write a review on their facebook page, let's try this out. I would like to formally warn any current or potential customers of zulily that they should be avoided at all costs. In today's age of Amazon.com, it's hard to justify spending money on shipping on a webite that touts no returns. However, on the rare occasions when I've had an issue, I've been given a store credit and been satisfied. This time, I'm done. I ordered a My Little Pony t-shirt in a size 7/8. The shirt is not a 7/8, despite what its tag says. It's a size 6, at best, maybe a 5. Anyway, I asked zulily if it were possible to return it for a refund. They happily sent me a return label for FedEx and said they would be taking the $5.95 for that out of my refund, leaving me with a store credit of $1.79....When I write reply saying that it's ridiculous that I have to wait 3 weeks for it to come, super slow and cheap USPS style and they want to charge me for FedEx (let alone the fact they want to charge me at all when this is NOT the size it's supposed to be)?! Plus, I don't want store credit. I want it back on my credit card. Their reply was laughable....So yeah, zulily has a laughable and ridiculous return/refund policy, customer service that just parrots back the same B.S. that you're trying to say isn't acceptable, it no longer allows PayPal Credit, the items on the site have little to no description (so I always have to go to Amazon.com to find information on each item), etc., etc. I'm done being a customer, and hopefully someone who reads this will realize they're better off elsewhere, too. Maybe it's time we just go back to shopping in a store when you can see the item before you buy it...or at the very least, just buy it on Amazon.com, they're usually cheaper anyway.

You can't get any worse quality. You'll be shockedv that it arrives because it takes so long you forget you ordered anything. Then the disappointment as you throw it away two days later because it fell apart. Crap.

The worst CS I have ever encountered. Missing partial order because UPS delivered to wrong address. Zulily agents (3 of them so far) refuse to file a claim with UPS. They keep telling me to call them. I did but UPS says only shipper can file a claim. Absolutely disappointed by Zulily. Will never return again. Please future customers be aware. At this point, I need to involve my bank.

Zulily clothes are not of good quality. I ordered several outfits for my son and daughter. They were way too big, and the material was not what I expected. It also took several weeks to receive the merchandise. It is almost impossible to return items. I am sure this is on purpose, so people, like me, will just say the heck with it and keep the stuff. I gave half of the outfits to Goodwill. Zulily is receiving 1 star from me. I will never order from them again.

Avoid at all costs, the clothing is American sizing, so all the items I ordered did not fit. I have used this company twice now. The items took forever to arrive.
The worst is returning the items, I am still fighting for a refund for two items I bought 7 weeks ago. They refuse to refund me, I am now waiting for proof from Royal Mail that they did receive my returns.

I ordered maternity wear in January hoping to get it so I could wear it in my final trimester. 3 weeks on I hadn't received it so i contacted Zulily who said theyd dispatched it and it was with the delivery company. They said they would investigate. This dragged on for weeks and I had to initiate contact each time and nothing was being done. I finally had my baby and got busy. I then found time to contact them again and they said that this was now out of their warranty period and they could do nothing about it :0 I am so angry that I departed with about £40. This company has awful and unreasonable conduct

Took almost 3 weeks to receive order, items were very poorly made Stitching was coming apart at the seams. I not only had to pay to return defective item, I had to pay a restocking fee. Also items came from China! I will never shop with this rip off company again!

I only gave this one star because I couldn't give it no stars. I ordered a top from this company. It took over a month to arrive. It absolutely bears no resemblance to the item on the website. The colours are totally different. It is badly made from cheap material.

I LOVE ZULILY.COM though you can not return which is the only negative I have yet to be disappointed 😊 As a mother of three children under 8 I love the variety of clothes,shoes you name it Zulily has it or will have it. When ordering check the size chart option to ensure you are choosing the right size. I love how this website is constantly changing and always has something for everyone! I have had no problem what so ever with customer service... and will continue to buy from the regularly.

I WAS a Zulily customer. Today, I discontinued my association with them. I am from Houston, Texas, yes the place with too much water (via Hurricane Harvey). I was expecting my order this past weekend, but did not arrive - due to the weather. My order has one more payment due later in Sept. To be proactive and responsible, I called the customer service line for a delay in payment by a week. The Customer Service Rep never asked my name, order #, but quickly gave me a "no". I sent an email explaining, the situation and advising to be removed from ALL distribution channels. They quickly responded with a scripted response encouraging me to continue receiving email. I'm so disappointed with Zulily and their generic responses. Still I await a response from their corporate office. Guess it really doesn't matter to them. But they want my patience since the product has not arrived. Never, ever ordering from them again.

This company must be another one of those Asian owned company. Even though they claim to be Seattle based....B.S.!!!!! The shipping is 3 weeks minimum! No customer service, no returns, sizing is 3-4 sizes smaller then advertised. Crap clothing, buyer beware!

I will never buy off this company again. Cheap, poor quality products. Have to go through hoops to get refund. Still waiting - after a month.

Beware of advertisements which dont tell you the whole story. Beware of parting with your money. Beware of empty promises.