Zulily 

I have placed numerous orders with Zulilly. I really wanted to give them a 2.5 rating taking deductions for no refund policy and delayed shipping. I refrain from ordering high dollar items because of the refund policy. I would really appreciate if prior to placing order they gave you an idea of the shipping time. I have purchased some really unique kitchen gadgets which I love. However, if I see something I want in Zulilly prior to purchasing I check Amazon. In most cases the item may be slightly higher in cost but the speeedy delivery is worth the adfitional cost. I have gotten some really good deals, however I have also gotten some junk. I suggest that you read carefully and don't risk the high dollar items.

Junk, order bra wire was coming out before I even tried it on, order sandals said my size but they were two sizes small, will give you credit of $10.00 but your item cost you more than that, will never shop this site again.

This is by far one of the worst companies I've ever had the displeasure of dealing with. No one explains that they are ordering their products from China and that they have to go through customs and that it will take several more weeks then what they discuss on their website. When I finally received my shirts they were of poor quality, very thin and they did not fit. They did not offer any kind of return. You're basically stuck with it. I would far more deal with companies like Amazon or Overstock; at least their customer service is responsive and works with you. I will never ever order from Zulily again.

I had recently ordered two shirts from Zulily, and needed to return them because they did not fit. Zulily has recently started allowing returns, which I thought was a positive thing, until today. I requested the returns, and in that process discovered that I would be charged $8.95 for a restocking fee, and $5.95 for the return shipping label FOR EACH SHIRT. If you do the math, that's $30 to return two shirts. One of the shirts only cost $14.99, so I was basically paying them to return it. Why would I need to pay 2 separate shipping charges that were for items going to the same place? And why does it cost $8.95 to restock a $14.99 shirt? I had several exchanges with customer service reps today… None of which were helpful. I was basically told, "the reason we do this is for convenience for our customers." How is it convenient to pay $30 to return two shirts? And if I did return the shirts, I would only receive store credit for the balance after paying return shipping fees and restocking fees, I wouldn't even get a refund to my credit card. I have spent thousands of dollars with this company. And this is how I'm treated? I shop online frequently. The most I'm ever charged for a return fee is $6.95. And many companies have free returns. That's what you call convenient. NOT charging $30 to return two lightweight shirts that probably together weigh less than half a pound. I will not give Zulily one more cent of my money. And I hope none of you do either.

I was a long time customer of Zuiliy until I ordered 2 Reebok shorts for my daughter. Both shorts were the same size and the measurements for the sizes were exactly the same. When my daughter tried on both shorts one pair fits her and one pair was a little small. When I requested a return shipping label on a product they MISREPRESENTED on sizing they wanted to charge me $5 restocking fee and shipping label. I let them know that they lost a customer who has spent thousands of dollars on the site because I was being nickel and dimed. I am taking my business to 6PM.COM.

They are a total scam. you can return things. You pay for shipping back and they refunded me what the same outfit cost on sale. I spent 37 dollars. They gave back 14. It took two weeks to get the money back and well as they wanted to only give store credit. It's a scam to be forced to buy more. I would never shop with them again.

I have had numerous great experiences with Zulily. Please remember that it is an over-stock type website, so things take time (like a month) to arrive. They have items from the U.S. but also foreign countries, such as Ireland and China. Still, there are NO RETURNS so be sure you are ordering what you want. They will, however, give you a $10 credit if your order is delayed or accept returned damaged good + $10 credit. Personally, I love them for their unique gifts!

The item i bought was small for me,but i have received full refund and i wasnt required to return the t shirt.The customer service wanted me to give the t shirt to somebody in need ,so shall i do.May God bless Zullily!!!

They advertised a "Quilt Set" and when it came in it was actually a comforter set. I cannot find anywhere else on the internet where this particular NAMED Geneva Home Fashioned Red Delphine 5 Piece "Quilt" set is stated as a quilt, everywhere else it states the truth....comforter. I am VERY disappointed in Zulily for false advertisement. I had already gotten rid of my other comforter because I wanted a quilt and I had company coming, so I had to use it. IT IS NOT A QUILT AND IT IS TERRIBLE. I should have returned it!!! Last time I am purchasing from Zulily. They just lost a great customer

Ordered a electric motorcycle for grandsons bday. Put it together may 19 and found it has cracked windshield. Emailed company for replacement windshield 3x now. My grandsons party is sat june 10th and ill have to give it to him with cracked windshield or no winshield. Ill never order from em again.

I wish I'd looked on here before ordering. I got sucked in by their pictures of very unusual but lovely clothes and so I bought a number of items. Every single one was odd sized - far too small, and in very cheap, nasty fabric. I'm a size 10/12 but had ordered the XL in a couple of items as I wanted them to be loose and free flowing... they fitted like cling film. They ALSO smelled of chemicals - nasty, pungent smell. The prices they charge, even with the alleged 'discount' are high and so one expects to get a good quality piece of clothing. However these are terrible.

In truth I couldn't even take them to a charity shop. Lesson learned. I shall not use them again.

Bought a parka online. Very poor quality.The press studs are not properly attached. Two fell off when they were touched.Very difficult to return faulty items.I can't recommend Zulily

If there was a way to give minus 10 stars, that would be generous!

Most items on their website are not available, they take a lot of money from you, then over a month later, cancel all the really lovely items and refund some of your money.

I think there is something very underhand going on with this company, I'm pretty sure they are using your money for something else. They are deliberately false advertising and know that they do not have the items they show and allow you to buy.

Stay away from them and encourage others to as well. Customer services on the whole are very unhelpful and sent pretty rude emails whilst trying to chase up items that were meant to arrive weeks ago, then the items are cancelled a few days later...? Most strange! :(

Do not use this site. Cheap poor quality material. Arrived with a hole in the back. Unusable. More than £40 wasted. Rip off.

The quality is extremely poor, cheap thin material and the items badly made, the colours not vibrant like the website. Sadly I have nothing good to say. The discount prices they feature are a scam and the items they provide are very over-priced.

Zulily boasts savings but if by chance the item you ordered doesn't fit. you will be charges a restocking fee and 5.99 additional to ship it back. This is if they decide that the item is returnable. I will never order from Zulily again!

I am not happy with the no return policy or shipping timelines. I ordered a few shirts on April 1, 2017 and to date the items has not reached Zulily. I didn't read the small print before ordering but lesson learned. I will not be ordering from Zulily again. From reading other reviews, I hope my order is correct and in good condition if/when I receive it.

do not use this site! it does not accept returns!

Sadly Zulily is one of many Chinese online sites (see ROTITA, LULUGAL and others) that scams it's customers.

If you are lucky you will receive an item from them, however it is unlikely to look much like the one in the photo that you ordered from. It will be made of shoddy fabric and will probably have holes and marks on it. It may also be several sizes too small.

In order to return you will go through a long, protracted experience as you try to get a return address from them. You will be told you must send it back to China at your own expense, by 'tracked posting' which will often cost as much or more than the item cost. If you are lucky they will then tell you they will put a credit of between 30 - 60% on your account. When you dispute this they will suggest you sell it on or gift it to a charity! The dress I received went straight in the bin, there was no way I would offer it to the charity I volunteer with.

I eventually got my money back through PayPal so I suggest that all those of you have been caught by one of these scamming companies hand the case over to the organisation (PP/credit card co) you used to pay for the item.

If you are swayed by the supposedly 5 star reviews then before you spend any money please at least check out the company, check their returns policy etc.

I ordered a Pin Tuck Tunic charcoal & Auqa dots. I received a charcoal tunic with NO aqua dots. I emailed customer service with a photo of what I received. The response was:
"Once we get your item back we'll issue a store credit of $34.99, the cost of your item minus the return label and the restocking fee, to your Zulily account. You can expect to see this credit within 5 business days after the return has been received."
They were going to charge me for the return label and a restocking fee for shipping the wrong product.
I then called customer service. I was told that they will refund me fully and will send me an email with a return label. I waited 24 hour, no label. I called again the next day. They checked my email it is correct. I tested my email by sending myself a message from another email system. It works fine. I waited another 5 hours for the email with the return label. NOTHING.
I called again, only to be told that it takes 12 - 24 hours to have it emailed to me.
It’s now been three days, no return label.

I believe they keep from giving a refund by making it difficult to get a refund, so that you will eventually give up. I will be filing a claim with the Better Business next. I guess they stay in business because they advertise and get new customers to scam every day.
So, basically, you can receive a shipment from them of anything and you are stuck with it.