Zulily 

I appreciate being told when my item will leave the warehouse and was prepared for the wait. What they did not tell me was that my items were traveling from China!

I do not order items from overseas due to all of the delays that occur with this type of transaction.

They misrepresented the shipping time by stating, on their site, that items will be delivered 3-5 days after leaving their warehouse. They have a warehouse in China so 3-5 days is incorrect! I placed my order over 2 weeks ago and still do not have tracking information!

To say I'm dissatisfied is an understatement. When I notified the company, they were not apologetic or helpful in any way.

Here is the response when I asked them why I can't track my items after 2 weeks:

"Thank you for contacting zulily. I'll be happy to help.

Upon reviewing your order, I've noticed that your tunics were shipped from our fulfillment center in China on April 2, 2017, please also note that while the package is making its way to the United States it’ll pass through the custom’s facility for the regular inspections.

After this process has been completed a scheduled delivery date will be available to you, delivery can take up to 9-12 days.

Thank you for shopping with zulily."

I will not be ordering from Zulily again!

I spent thousands with this company , at first there service was really great .. the problem with this company is the sizing, it's ALL OVER THE PLACE!! My last order was a mess, everything in it way too big!! Even tho I preferred correctly!! They said I could ship everything back for a refund...🙄Oh no thanks.... so now Jane.com has my thousands a year in business , because Zuliily was difficult.. your loss Zullily......

Their clothes are not made in the U.S.A . that's why they stink. I had a large order with Zulily and it was all clothes. Each item was in plastic bags and they stink. I had to wash them and the smell won't come out of the clothes. I put them out side to air out after I washed and dried them, they still stink, I will put baking soda in them and I hope the smell leaves. I can't wear them. Don't buy their clothes they stink. Their clothes have to go through customs and they make them spray the clothes and the smell is hard to get out of the material. I sprayed fabreze on them and that calmed it down a little but the smell is still there.

Dear buyers stay away from this website! The items they sell are not a good deal as they seem. I ordered Mosser cake stand and found out I can buy cheaper on well known uk company but because my order is already was on a way I couldn't cancel. Zulily refused to price match when I gave them all details and also they refused me a refund for the item (hairbrush) I bought last year as a gift to my oldest daughter for Xmas and it felt apart after using 2 months! I also had a torn dress although it has been solved for my surprise it doesn't change the fact that the zulily Customer care doesn't solve your problem but they will help you to cancel your account quickly although you still waiting three items to be delivered! Awful!! I never had any problems with amazon or eBay or any other shops in the U.K., so please stay away from zulily when you have plenty reliable webshops

Most of the items coming from this company is a complete rip-off. Items aren't as described or seen on the pictures. Poor quality with high price, disorganised when sending items to customers (I've received wrong items). Too many defective items sent. They claim to be cheaper than anywhere else(Not true! Amazon is cheaper than Zulily and faster). Ridiculous shipments(I had to wait 2 months for a blazer that arrived completely different from what I've ordered). Malfunctioning website, says I have free delivery and keeps charging me for shipment. Many of Zulily's vendors are swindlers. No free returns.

I spent $78 dollars on a top that looks like a handmade garbage bad. It is a very low quality garment that someone made with his/her eyes closed... the quality of stitches is horrible. The sizing is not relevant because it looks like a gigantic bag.

Got my first tunic from them.yes you have to wait awhile,wish it was a bit faster on delivery, but it was lovely. Its the one I wear most of the time now. So on the whole very pleased. I'll be buying more from them for sure.

Had a problem with the very first item I received and they dealt with it quickly and efficiently. Yes you have to wait for your item to arrive but it is worth it.

This is a horrible site to purchase merchandise from. Warning: If you want to return something you have to pay for the return and then they give you a store credit so you are perpetually locked into buying something from them. Stay away from lingerie, shoes or anything that might not be an accurate fit. Buyer beware applies to Zulily.

Zulily tortures rabbits for Angora fur. I only wish I could show the picture of the rabbits tied down and stretched out as they scream in pain.
Do not support your company at all and you should be ashamed of yourself for paying for this torture of voiceless animals.

No problems. My package arrived earlier than expected date. I wonder if people don't read when an event ends and expected date prior. Merchandise was as described

They sent an item that was the wrong colour and the quality was terrible. Their phone number does not work and they do not respond to emails.

Zulily looks great: reduced price goods you can't get elsewhere in the UK.
Except that they aren't especially cheap. Often household items are available cheaper on Amazon.
And the quality, especially of clothes, is pretty dreadful.
The descriptions are sparse and sometimes inaccurate.
The sizing is inconsistent.
The supposed full price prior to Zulily's reduction is inflated and unbelievable.
Delivery is ridiculously slow. It takes weeks and weeks with no indication when you order how long it will take. Delivery times are inconsistent for different products with no apparent reason.
You have to pay to return items.
Despite my sending returns signed for and tracking the signature, Zulily still didn't process refunds and when I chased them required me to send evidence it had been received by them and signed for.
Their customer service was appalling when I had a problem. They just ignored my repeated emails.
I would recommend avoiding.

The fabric in the clothing is very cheap and and lot made to last. The fit is not true to size. Customer service takes forever to respond to inquiries and requests. If you are unhappy with your purchase, the company refuses to issue refunds. They will force you to pay to return merchandise to them and the issue store credit for more horrible merchandise. DO NOT SHOP WITH THEM.

We order 2 items for my 4 years old for Christmas. Non of them was delivered. After follow up it turns out the address was wrong on both shipments which wasn't our fault because they had a correct billing address which was the same as shipping but somehow their system changed our shipping address to the wrong one We called and complaint they refunded money and when I asked them to resend them to us since both was back to the sender but they said its impossible!!! This was first and last time we used Zulily and I recommend everybody don't waste your time and money.

I ordered three shirts for my daughters for Christmas. One had a tear at the seam. Zulily responded to my request in less than 24 hours and not only credited my purchase price, but also gave me a $10 credit. I was very impressed. I do not receive this kind of customer service from large much more expensive retailers. I will buy there again.

I placed an order for 5 things on November 28th, I received 2 of the items after 3 weeks. The other 3 items I have not yet received and they were guaranteed for Christmas Delivery. I called and spoke to someone about this on the 22nd of December and I got the attitude of Oh Well!
I don't know when Christmas is for the people at Zulily but where I am its December 25th which has come and gone. That's 3 gifts I had to go out and buy at last minute and when and if I ever get my package I will have 3 items that I no longer need. I asked about returning the items and who would pay for it and was told that would be ME.
Had I of been informed that my packages would be coming by slow boat from China I would of never ordered from here.
You only get one impression to make in the customer service world and you blew it!

Placed an order almost a month ago and was guaranteed that it would be delivered by Christmas. (the only reason I bought it from Zulily) 2 days before Christmas and I get an email stating they won't be delivered until after Christmas! These were my primary gifts for my daughter. Could've gotten them off amazon but because Zulily was a little bit cheaper, I decided to take the risk. Never again! Now there's no time to ship them from amazon either. I'll definitely never be ordering from them again!

I can honestly say, I won’t shop through Zulily again. I ordered Christmas pajamas for my spouse and myself to wear on our first Christmas with our child.

I ordered on 12/9 and felt comfortable shopping so late because it stated it was “guaranteed Christmas delivery”.

On 12/19 it stated that both packages of my order were shipped with a tracking #.

Today, 12/22 I still can’t track my packages and we are now 3 days from Christmas.

I sent an email to customer service yesterday with concern that I couldn’t track my package and heard nothing back. So I attempted to IM with customer service and there was an error so I had to call. When I call, I was told that they couldn’t find where my packages were and contacting the vendor at this point was “useless” because of the date. I’m absolutely FURIOUS that I was told I would have guaranteed Christmas delivery, and now it’s too late for me to find another set of matching pajamas. Our first Christmas as a family of 3 will literally be ruined because of your shipping and lack of customer service.

All I was told, was to call if they don’t get there on Christmas for a refund. But money is nothing, it was the moment of opening them on Christmas and sharing a long family tradition with my new child. And you have taken that from me. I could not be any more upset or disappointed in a company. As someone who used to work retail, I understand things happen. But do not offer “guaranteed Christmas delivery” if you can’t guarantee it. And have better customer service than leaving a new mother in tears because her package won’t arrive on time.

I purchased my daughter Christmas presents and as another stated they don't communicate and they take there time getting it to you. My daughter warned me that it will take up to a month for delivery. The prices are good but if you need it within a month then shop elsewhere.