Zulily 

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Rated 1 out of 5 stars

Sent my return back because the clothes were nothing like pictured or described, come to find out the company went under 2 days ago!!! Now I’m not gonna get my refund back??!!!😡

Rated 5 out of 5 stars

I have used Zulily.co.uk regularly for over 4 years now and never had a blip. As someone else said, if you understand how the site works and are prepared to wait a while for delivery, then it works s... See more

Rated 1 out of 5 stars

This company must be another one of those Asian owned company. Even though they claim to be Seattle based....B.S.!!!!! The shipping is 3 weeks minimum! No customer service, no returns, sizing is 3-4 s... See more

Rated 1 out of 5 stars

I ordered 4 dresses first week in August, ALL the money taken from my card 15th August, two dresses arrived, not suitable so returned those, following two dresses would not be delivered until 5th Se... See more

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Rated 1 out of 5 stars

Much to be desired!

Early December my wife ordered 2 Mermaid blankets and a Shark one for our grandchildren...Guaranteed Christmas delivery!!! It wasn't until a couple of weeks later we find out the items are fulfilled by Simplygoodstuff from China! Here we are several days from Christmas and no Tracking Updates, as International packages historically get hung up in Customs this time of year! I was an Upper level Postal Manager for many years and know first hand that Zulily is horrible! I warned against ordering from you clowns, but it was a unique Item and no where did you state it was coming from China until way after the fact! Maybe we will get it by the Chinese New Year!

December 21, 2016
Unprompted review
Rated 2 out of 5 stars

Deplorable

I have received great and poor products. I can accept that , What I can not accept a blatant lie and thievery. You should always look up the price of products befor purchase.To day I looked up price of a MK designed by Mia Farrow for twenty nine dollars on Zulily stating the original price was one hundred twenty nine dollars ......... lie .............0n Mia Farrow web site , the market price of purse ....... twenty nine dollars . I purchased a back pack , twenty nine dollars , original price ninty nine dollars . Web site price , nineteen dollars..... always nine teen dollars . I could go on on ...... but you get my point ....... yes.

December 17, 2016
Unprompted review
Rated 5 out of 5 stars

Zulily deserves a great review

I ordered two pairs of mukluks and two yoki coats. They arrived sometime last week, just under three weeks of when it was ordered. The boots are great and the jackets are a steal for 19.99. Zulily really came through for black friday deals.

December 17, 2016
Unprompted review
Rated 2 out of 5 stars

Poor quality merchandise.

I purchased a comforter, a wall hanging and some clothing. All were poor quality and not nearly worth what I paid. The suggested retail priced are a complete joke. I was robbed even at the so-called sale price. I suggest sticking with name brands you know if deciding to shop with Zulily.

December 6, 2016
Unprompted review
Rated 1 out of 5 stars

Sub par

Everything I have gotten from them has been flimsy and tears after the first wash even on the delicate cycle. The last garment I received today died my hands when I pulled it out of the package. Don't waste your hard-earned money

November 30, 2016
Unprompted review
Rated 2 out of 5 stars

Poor Quality.

Poor quality, twisted & puckered hems & necklines, loose uncut threads. Finishing end at their manufacturing needs attention, obviously no inspection before garments leave factory. Clothing looks well on website but not when received. Disappointed with purchase, although credit where it's due, the refund was back in my account in no time. However I will not be ordering clothing from them again.

November 29, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent first time experience

This is the first time I have ordered from Zulily. I ordered a pair of black suede slouch boots in size 7. Not only did they fit perfectly, they arrived 3 days after I ordered them!
The boots were beautiful and fit perfectly.
I will be ordering from Zulily again for sure!

November 23, 2016
Unprompted review
Rated 3 out of 5 stars

good customer care

I ordered tow tops after a long wait the first one arrived it was truly hideous I contacted the company and when I told them I wanted to return an item and the reason they said sorry and that I should donate it to charity and they would refund me!FAB the second top I love

November 23, 2016
Unprompted review
Rated 1 out of 5 stars

Still waiting!

I placed an order 36 days ago and still have not received it. The Service rep was kind enough to respond to my e-mail reminding me that it takes 21-28 days to receive your order. Obviously basic math skills are not required to work at Zulily!

November 11, 2016
Unprompted review
Rated 1 out of 5 stars

Zullilly bright shiny disapointment

"Zulilly continues to be bad . First experience clothes ordered were POOR quality. But I believe in second chances. Second experience order clothes Oct 11 and they are still not here!!!! Yup almost a month later and no joy. When I asked the series of customer service reps to explain how that happens -- they gave me Non answers that look pretty but offer no real substance. My questions were simple - what do you do to vet your sellers. What minimum - max fulfillment time do you give them . I believe in supporting small businesses but how in this day and age does any company dealing in mass market selling not have the capacity to get you an off the shelf product in under a month. "

November 4, 2016
Unprompted review
Rated 1 out of 5 stars

Treats UK customers really badly

I have a number of issues to raise.

1) Takes your money and does not supply the goods. I ordered some 18 inch doll stuff. They placed the items on their UK website. I made a purchase. They took my money but refused to send the items to me. It was the Queens Treasures items. (This happens quite often on their website). They later say on the UK website that the goods were not available for sale in the UK. Why do they keep taking my money and why do they keep putting these items up on their website if they don't want us British folk to buy these items?. This happens quite often with children's toys on their website but they normally refund me my money. It is almost like they entice you into spending money on the website by getting you to buy the toys and then while you are on the website they talk you into buying other goods by sending you unsolicited emails on items you just happened to have looked at or items which they think you may like or need..Once you have paid for your toys and the items which they suggested to you they then refuse to sell you the toys but will sell you the stuff which you would not have normally bought and never needed in the first place.

2) They are extremely choosy in what they supply to the UK. They never supply us with any of the good stuff which they supply to the USA and Asia. (I am not referring to heavy goods or extremely bulking goods or items of furniture ) They only supply us with books and clothes and some badly made handbags and footwear. They class books as children's toys and they supply us with plenty of books to read. Maybe they think that our kids need educating so badly! The odd times that they put up toys on their website for us to purchase for our kids it turns out to be a mistake and they cancel our order when they see us British folk buying these toys. This has happened to other people too... Why? It is nothing to do with British Standards or health and safety of these toy products and it is nothing to do with the weight of these items. It is nothing to do with supply on demand.

3) I would not recommend buying footwear from this website as SOME of the shoes and boots can be of poor manufacturing quality and you can't return them. Had this sight allowed for photos I would show you exactly what I mean. Saying that, the well known branded goods which are sold on Zulily, such as Emu boots and Dan Post boots are of very good quality. I bought them from Zulily and they are the only 2 footwear which did not fall apart...... I bought 2 leather handbags which were expensive and they both fell apart. I did manage to get a refund on one of the handbags.

4) As for customer services, some of the staff can be rude and obstructive when you contact the website. It's such a shame as it only adds to giving the impression of a lousy website and not all of the staff at Zulily are bad. A majority of the staff are nice.

5) Also, Zulily ask for feedback and you give them feedback and nothing happens. Instead they get worse. What a waste of time. I have been with this website for many years and used to recommend it to people. Never again will I be recommending it to anyone. I will no longer be shopping on this website. I will be taking my business elsewhere., Shame on you Zulily for treating us British folk badly!

October 18, 2016
Unprompted review
Rated 1 out of 5 stars

NEVER USE

I ordered 4 dresses first week in August, ALL the money taken from my card 15th August, two dresses arrived, not suitable so returned those, following two dresses would not be delivered until 5th September, too late for the event I wanted them for, so I cancelled the order.
So far, after several phone calls, I have received intermittent refunds, I am STILL waiting for the final dress to be REFUNDED.
W I L L N E V E R U S E A G A I N

September 29, 2016
Unprompted review
Rated 1 out of 5 stars

All show NO FLOW!!

Throw away your money, if you will. Site looks unique, but don't be taken in--they take your money, then don't deliver. Bad customer service--shady practices. Go ELSEWHERE!!!

September 13, 2016
Unprompted review
Rated 4 out of 5 stars

Happy with my purchases

After not having purchased from Zulily before I was very tempted to buy some shoes in their retro range. I was sceptical so read some reviews before purchasing. Reviews mostly seemed to mention poor quality items and slow delivery times. I decided to place my order because I was familiar with the brands I was ordering and their level of quality, and because I was prepared to wait a little longer for my shoes to arrive.
With the standard delivery (fast?) shoes arrived in less than two weeks. I ordered 3 pairs - 2 pairs of one brand, which arrived together. I was concerned that I wasn't going to receive the third pair so emailed Zulily who responded within 24 hours to say my shoes were coming separately. They arrived the day after the first parcel. The quality is as I expected, as I was familiar with the brands and was really happy with the fantastic prices and cheap delivery costs. I realised my parcels came from the US and delivery was a total of $10 - fantastic. To buy one pair of shoes directly from the US cost me a ridiculous $53 in postage.
Very happy with my Zulily purchases. After reading other review I will continue to only purchase brands I'm familiar with.

September 2, 2016
Unprompted review
Rated 3 out of 5 stars

sometimes good sometimes not

In case of costumer service they are great , very quick answer and helpful but about the products , I had some great deals and very good quality but in some occasion I was so disappointed as the products were not in a very good quality the value was about the price you pay not the original prices they mentioned it ! some poor quality products made me be careful about shopping from this site but if you are not happy about quality the costumer service are always there to help you for return and sometimes even give you credit money in your next purchase ! so don't worry and continue your shopping ...

July 31, 2016
Unprompted review

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