Zulily 

Do not buy anything if it may be the wrong size. I've tried to contact them by email but get the "this site may have been removed try blah blah ". Read the reviews and policies and decided not to bother and have given items to a family member.

I have ordered lots of things in the past from Zulily. First time need to return something.

What a nightmare. As the items are from different events, they want me to make different parcels to return them, each recorded mail to track them.

For one parcel, it is one item. More expensive to return the item, then the cost of the item.

I have spent the entire day corresponding with them.

And on their website, the only information they give about returns is:

What's zulily's return policy?
If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shapewear, swimsuits or rashguards, or any personalized items. Unfortunately we are also unable to facilitate exchanges.

They don't tell you that they will make you pay the postage, write an email to them justifying why each item needs to be returned etc.

Despite the nice stuff, definitely will not be using them in the future.

I have ordered 2 pairs of shoes, I knew it would have taken about a month to get them delivered, so no problems there. Once they got delivered, my partner has tried them on and they were too big. Nothing unusual, that's what happens when you buy shoes online. What we didn't know is that we had to pay for the return. It wouldn't be so bad if Zulily were not accepting returns to a PO BOX! The only delivery company who delivers to PO BOX is ROYAL MAIL; £17 for 2kg. Surely Zulily must be aware of this cost and is trying to put people off returning items. I will not be shopping at Zulily again. I'd expect to have pre-paid sticker included in the box for returns.

To be fair: I have contacted ZULILY returns people via email and they responded quickly with advice how to proceed with the return.

Ordered few items, I knew that the delivery does take a while so that wasn't an issue. When I recieved the order the sizes were not true to size, the quality of the clothing was awful! Asked for a refund which they said I had to pay for, sent them back then they refuse to give a refund! I find this unacceptable and will not be shopping with them again and hopefully able to discourage overs from a bad experience.

People have to realise the setup of Zulily befor making an order. They do not have any goods in stock so after each sale of about 72 hours they make a joint to the seller of the product with an order. After they have received the products they send you an email with notification of shipment. So it might take a 1-2 weeks. I got my product app 10 days after ordering it. However the order was the wrong size, so gave Zulily a call. Jacob S. from Zulily told me to take a picture as proff and send it by email. 30 min after sending it, I got an email back from Jacob saying that unfortunately they couldn't get the product in the right size. Instead they offered me a full refund, £5 "store" credit at Zulily and that I keep the product. That is what I call good customer service!

I ordered a simple item. A month ago. It was a little cheaper than amazon so I figured id save a few dollars. They had no issues taking my money but haven't heard a word about item. I'll give them a few more days before filing a complaint with my bank

On the surface, Zulily may seem like a great place to do some impulse buying especially for moms to be. That being said, it is not worth it. I ordered two items for a baby shower one month ago and I still have not received them. The items were shipped from Nevada over one week ago and I still have not received them in MD. I don't understand why they charge $8 for shipping when it moves at a snail's pace.

After waiting 6 weeks for my order, I received two items of the 6 or 7 I ordered and they are AWFUL, poor sizing, materials are cheap and poorly made. Before I ordered I made sure to check the return policy: "If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shapewear, swimsuits or rashguards, or any personalized items. Unfortunately we are also unable to facilitate exchanges." I didn't order intimates, swimsuits, shareware, rash guards or customized items and yet the person who got back to me said they don't typically accept returns but would make an acceptation for these items, and that they could not guarantee the same for the other items I ordered at the same time but still have not received. IRRITATING!

Firstly let me state my order is NOT a Christmas present but is a birthday one so need it now. Didnt read the reviews on the company until after I had placed my order.
Chased my order today, that was placed on 15th November (today is 2nd December). I've have had a previous reply from customer services regarding delivery (see chapter below). So thought I would double check as my online status hasnt changed.

Thank you for contacting zulily UK!
Your order #######2951, placed on 15/11/14, should despatch by 01/12/14, and be delivered 3-5 working days after.

Status or my order had not changed as of todays date, rang them today and was told that it should have been sent to courier on the 1st December but they couldnt confrim due to the weekend, Really? While the CS agent was relaying this information to me I informed her that the email reply I had received this morning had a link in it for all the scripts to tell the customers if they should call...(which it does)....lol
I asked her to double check my order after stating this, then it ALL changed she started stating that there maybe a problem with the sizing/goods ordered so might not get what I am expecting...is this a joke! I need to wait 24/48 hours for despatch details & call again. Why if you are already stating there is a 'problem' re size or item ordered. This is looking like it might be a 'use zulily once & never again' for me!
Suppose I now have an 'Account Flag' as I had the audacity to query my order. Yes I got to see that page that your Customer Service agents use as well.

The system that Zulily have set up works. You simply have to follow your delivery and check out the tracking PATIENTLY!! I have been a customer for a few months now ordering lots of things that have been very well priced and I have been really pleased with the quality.

If you have a problem ring them up and speak to someone quickly, the staff are really friendly and tell you what is happening with your order. I did when I received something that did not look the same as the photo, even though it was the correct item. When I took photos of it to send to them I could see how under strong lights the mistake had been made!! They dealt with this the same day to my great satisfaction. I received my refund as promised too!

I can recommend this company.

I have been waiting weeks for my order to be delivered. In the beginning I was under the impression that I was buying off an Australian company as I live in Australia. I was given an order number straight off, so exprected it to take between 2-3 weeks.. Now I have learned that it has only just been posted on the 22nd October 14, I used to live in the U.S. and after my return to Australia I have ordered many things from there, and nothing has taken the time to arrive that this has.. My order number is: GM295115612100012459...Not impressed and if my items do not arrive soon, I will run this company down all over Facebook... I have friends in Australia, USA and U.K.

I've now had 32 orders filled with zulily over the last year so unlike many reviewers I have a lot of experience with this company from returns service to deliveries.

Firstly, as with ALL these discount sites like groupon etc, do your research. Some things they sell are SUPER discounts on solid brands and some are not bargains at all or the brands are not reputable. Jelly the Pug for example is one amazing kids clothes brand that is very pricey but the zulily deals are amazing value for that brand and you won't find them anywhere else as cheap in the UK. Other times I like something but google it or check amazon and the deal is not cheap at all. So with a little caution you can do REALLY well from this company.

Then there is the delivery. It really varies and I guess it depends on their end suppliers since they do not carry any stock themselves at all. Sometimes I receive stuff in around 9 days and other times it is a long wait. I don't use zulily for things I need quickly EVER. So be aware of that.

Customer service has been excellent. One item once arrived smashed and they immediately credited me without requiring any proof or return of the item. Any time I email customer services I get a reply incredibly fast - often within minutes.

I have literally saved hundreds of pounds with zulily so go in with your eyes open and validate the brands and discounts before buying and you should have a good experience.

I recieved my items 4 weeks after paying. Send it back (recorded) but didnt get my money back. No communication at all

I have used Zulily.co.uk two times.
The first time the order took quite long time, but I was expecting this - 14-16 days OK. The thing I wasn't expecting is to arrive at Saturday at 6:00 am ...Everything with the item was fine, so I decided to give them another try.

My second order came with wrong sized item, not the size I was ordered. I tried contacting them regarding the return, as I didn't want to pay again for return, it wasn't my fault anyway. I never received answer or anything.
I am not planning to buy anything else from there.