Zulily 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Sent my return back because the clothes were nothing like pictured or described, come to find out the company went under 2 days ago!!! Now I’m not gonna get my refund back??!!!😡

Rated 5 out of 5 stars

I have used Zulily.co.uk regularly for over 4 years now and never had a blip. As someone else said, if you understand how the site works and are prepared to wait a while for delivery, then it works s... See more

Rated 1 out of 5 stars

This company must be another one of those Asian owned company. Even though they claim to be Seattle based....B.S.!!!!! The shipping is 3 weeks minimum! No customer service, no returns, sizing is 3-4 s... See more

Rated 1 out of 5 stars

I ordered 4 dresses first week in August, ALL the money taken from my card 15th August, two dresses arrived, not suitable so returned those, following two dresses would not be delivered until 5th Se... See more

All reviews

(190)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very slow delivery expensive returns and poor sizing

Have ordered from Zulilly a few times but have now stopped the shipping is very very slow which to be fair is stated on the website to be about four weeks but the quality of a lot of the items is very poor and obviously made in a sweat shop somewhere. The sizing is also very inconsistent and had learned that I needed to order a size bigger than my usual size and sometimes it still didn't fit plus expensive returns with a no returns postage policy. In the end just stopped ordering from them as too much hassle.

June 13, 2016
Unprompted review
Rated 4 out of 5 stars

Good for the discerning buyer.

Ordered mainly children's items over the years from this company and had no problems. Yes the delivery is very slow but I order knowing this from experience and information on the site. But there are limitations - there are multiple brands offered so you have to choose carefully - some will be the cheap Asian lines you can pick up in other sites whilst others are higher quality brands. Just Google the line the item is from and you can usually work this out! Also I order children's clothing sizes generously anyway - so they tend to be what I expect (big) or just right! Thankfully children grow! Take into account the nature of the company - yes, returns will be hard unless there is something wrong with the item. So I never order the more expensive items just in case. Thankfully, being careful and discerning,
everything I've received has been excellent and I've been very happy. Been able to get some high quality and unusual gifts for friend's children at a price I can afford.

March 16, 2016
Unprompted review
Rated 3 out of 5 stars

Good customer service but fake handbags!

I have ordered a couple of times from Zulily and some clothes where nice some cheap looking. This time I ordered a Versace handbag advertised as a genuine bag, but it turned out to be fake!! However they said I can return it and will get a refund for postage as well... So will hopefully in the next few days. Anyway a lot of their stuff is actually from China! So that's why it's cheap but they claim to be expensive. I might still buy from them but just be more alert.

March 8, 2016
Unprompted review
Rated 5 out of 5 stars

Love the cloths

I have ordered many outfits from zulily and l can honest say l have not receive anything that l did not love they are awesome to deal with l will always order from zulily l trust this company with all my information I do not understand the bad reviews this company does not need this they are above normal with their produce also very restful to their customers .so easy to deal with thankyou zulily

March 2, 2016
Unprompted review
Rated 2 out of 5 stars

Sizing Not Accurate

I've ordered from Zulily a few times now, and what I've come to find is that their size charts are not at all accurate, and quality can be questionable. I've ordered clothing and some couch covers recently and all have come much to small, with no possibility of making them work, and due to Zulily's very limited return policy there is no chance of returning them. Now I have wasted my money on something I cannot possibly use.

March 2, 2016
Unprompted review
Rated 5 out of 5 stars

zulily is awesome!

I have been purchasing fromZulily for about 4 yrs and always love their products .... on nov 2015 I purchased a pair of shoes and recieved a size 6 instead of a 9, so I called them and they just told me to donate the shoes and gave me a full refund .... this month (feb 2016) I purchased to pair of long jeggings for gym I recieved one long pair and the other was a capri, I called just to see If there was a way to return it and get my other long pair and they did it again ... they just said donate it and I got a full refund once again! So I give them 5 stars because they are very considerate and I LOVE their products never have been dissapointed! ... their perfumes are awesome as well not copies or cheap ones and you get them for an amazing price ... so I highly recommend by MY great experiences as a Zulily customer :)

February 18, 2016
Unprompted review
Rated 1 out of 5 stars

Slow shipping & poor communication

I ordered three items three weeks ago and received two yesterday, quality is mediocre. Received notice from zulily today that the third item has not shipped yet and that "we do have have a revised shipping date yet." Wow! I have shopped online for over 20 years, starting with amazon, and except for large furniture, I have never experienced shipping this slow and in facxt usually receive orders within 2-3 days. There is no excuse in this day and age for service this slow. I will stick with the traditional stores I shop regularly and not be a regular zulily customer. I will not shop it again and recommend others to avoid it too. Beware.

December 25, 2015
Unprompted review
Rated 1 out of 5 stars

Items sent that I never ordered

I put a bunch of things in my shopping cart. They included 3 purses and some sunglasses. When I actually went to order, I NEVER ordered anything but sunglasses and 2 shirts. At my door, EVERYTHING was in quantities of 2 like 2 of every pair of sunglasses. I went into their website and sure enough it showed that the 3 purses were in transit. This company has no return policy. I will NEVER even go into their website for fear of again being sent something that was never ordered. Buyer beware.

December 19, 2015
Unprompted review
Rated 4 out of 5 stars

So far so good

I ordered a bulk load of things before I read the reviews on here.
I have to say that these reviews scared me and I was worried about what I would end up with.
Today some of the items arrived and I was pleasantly surprised by the majority of the items.
Thankfully I dont need to send any of them back because that seems to be where the problem lies.
The plus size items were my least favorite just because the quality of the leggings is not great but they are good enough to keep.
Im a UK10 and the 8/10 tops I bought just fit me and the quality of the tops are good.
Im waiting for some Momo grow kids boots and im praying that I have no problems with them.
I don't mind the delay in delivery as long as the goods are quality and so far the items iv'e received im happy with

December 18, 2015
Unprompted review
Rated 1 out of 5 stars

Return Policy Horrible

Zully has great sales for limited time, and I have relied on their reviews, but had I better understood their Horrible return policy, and that so far everything I have purchased has been unrelieable as to sizes and materials, I would have NEVER purchased from them. I even ended up with 2 bottoms of the same size, that I swear I didn't check 2 for the quantity.

Now I'm stuck with brand new swim suit with 2 bottoms of the same size, bras not true to size, and shoes that don't fit, and that I cannot return...some because of the item that they are, and some due to past the 14 days policy, and even if I could return, it would only be for store credit!

I will definitely NOT recommend them and will remove them from my email, and will make sure to let others know that they REALLY SUCK!

November 12, 2015
Unprompted review
Rated 4 out of 5 stars

Great experience with excellent support

The styles can be quite attractive and keep one from looking like everybody else. The biggest problems encountered are: 1) sizes and 2) odd delivery schedule. However, both are easy to deal with. First, you have to look at the size charts. I think a lot of the outfits are sized to fit the average overseas Asian--so USA's small is equal to their medium. Small hips are 36"--hmmm. The company readily gave me credit and has accepted all returns, even if beyond the listed return date. Odd delivery--well, I stopped being impatient and realized that the garments were being made and sent from various spots around the world. They provide updates, so I'm not bothered. Another issue is that the appearances in photos don't always match what you see in reality. Still, I have not been dissatisfied because the clothes look cool. Some items can be on the thin side--even see through. I wear a camisole--no big deal. Altogether, I very much like the shopping experience. True, not everything is super cheap, but prices are low enough and I CAN'T STAND the brick and mortar experience at discount stores.

November 8, 2015
Unprompted review
Rated 5 out of 5 stars

Most Excellent

I was a bit apprehensive buying from Zulily due to the reviews posted. I bought several items of clothing and received them today and I am very much impressed with the size ordered as well as the quality of the merchandise. Zulily so far is GREAT!

October 28, 2015
Unprompted review
Rated 5 out of 5 stars

LOVE it!

I have been using Zulily for a couple of years now and I love getting deals on designer and unique clothing. The customer service has always been amazing when I've had issues too, which was only twice.

October 9, 2015
Unprompted review
Rated 1 out of 5 stars

Utter Rubbish if I could give 0 Stars I would!!

The thick lush cardigans advertised online arrived today. Nothing but cheap smelly rubbish. They are thinner than your average t-shirt as they are totally see through. Paid in excess of £30 (60% off)... So they ARE too good to be true!!! Do not buy from them.
Impossible to send back and get a refund. Big mistake not reading the endless return policy first!

September 28, 2015
Unprompted review
Rated 1 out of 5 stars

Zulily is a scam.

In November 2014 I ordered 2 blouses. $15 each . 1med and 1 lrg. I received them separately, one in January of 2015 and the other one in February of 2015. Sizes were not at all correct. Actually it doesnt exist. So small my 9 year old couldnt put it on. That was the large. Quality of the blouses pure garbage. Then you cant even contact them at all to get refund. Dont buy anything from them. Rip off artists.

August 27, 2015
Unprompted review
Rated 5 out of 5 stars

A very happy customer

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly ordering and not reading the fine print or following instructions. Zulily buys in bulk. After a event ends they process all the orders to the vendors. The vendors ship to Zulily and Zulily ships to us. On everything you buy it tells you in fine print that it takes 2-3 weeks to ship. Once it is shipped to you it can take another week. 4 weeks total. Sometimes you get lucky and they receive the order sooner therefore you will receive it sooner. When ordering clothing they give you the size chart for that vendor and instruct you on how to measure. Not all clothing company's have the same vendor. I also read on a review that they had received a knock off bottle of perfume. NOT TRUE! That would be illegal on there part and would never happen. When ordering from Zulily you need to make sure you read the whole description of what you are ordering. What material it is made of. If it's cotton leave room for some shrinking. All my shoes and clothing are from Zulily. I have never had a issue with the shoes. Sometimes the clothing. When I do it is because I ordered wrong or it was the manufactures mistake. Zulily does not except returns but they will for sure work with you. The customer service is outstanding. They have the best prices on clothing and one of a kind items you will love. I have bought so much. I have 60 dresses and more than half are from Zulily. Try Zulily and you will see how fun and enjoyable shopping can be from home. All my friends and family are hooked!

July 3, 2015
Unprompted review
Rated 2 out of 5 stars

Very Disappointed

So, I decided to try Zulily. First of all, I did not realize the shipping would be so slow, but ok, fine. When I got my stuff, a couple of the skirts smelled nasty like chemicals so I had to wash. One had a care tag, machine wash, no problem. The other had NO tags inside, I mean NO tags anywhere at all and I had NO idea how to wash it. I had already tossed the tags that came on them after I tried them on so I could not check that, but that is NEVER where care is. So I looked at the skirt, it was heavy cotton, so I figured I would wash but not dry (after all, I have skirts very fragile compared to that one and I can wash them). I do not have an agitating washing machine, it is a spin one and not hard on clothing. I was SO angry when I took that skirt out of the wash, most of the hem fell out and the material is fraying, the hem of the tie at the waist fell out on both ends and is fraying. SO, now I have to hem all this stuff but I am seriously concerned about even wearing this thing because if the stitching is that shoddy how do I know the seams just won't fall apart as I am walking? I will NEVER buy from this company again, once burned, and the burn was too bad to ever give a second chance. I buy clothing online a lot, this is a first, wondering where something so shoddy was made and why they can't bother to put a care tag on it? Seriously? After reading the posts about returns on here I am not going to bother, but this was a very bad experience. Also I saw this item I bought listed as pants in some places and skirt in others (it is a skirt, I could tell that by the picture and it definitely is...it would be nice if it was made well, but it is definitely not).

June 21, 2015
Unprompted review
Rated 2 out of 5 stars

returns

Silly me like everyone else it seems I did not review the returns policy ordered 2 dresses which are fine and ordered a chemise/pants same size which on taking out of the packet could see instantly would not fit me tried over my own bra & no it would fit someone 6 bra sizes smaller than me but silly me I did not realise they would not take returns of any lingerie, swimsuits etc. So what do I now do with the items apart from giving them away to the charity shop!!!! Some bargain that was!!!!!!!

June 9, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look