Zyber LTD Reviews 

157
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times, highly competitive pricing, and exceptionally secure packaging that keeps products completely safe during transit. Shoppers find the online platform very easy to navigate for ordering various items, noting that staff members always offer helpful and informative advice. Some reviewers were not happy with occasional fulfillment errors, explaining that receiving incorrect items or experiencing delayed packages significantly disrupted their home projects. Additionally, a few people mentioned experiencing frustrating challenges regarding customer communication and trying to secure prompt refunds when goods were unfortunately out of stock.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with the fast... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight quick... See more

Product

People report ambiguous experiences with product, as some consumers highlight great pricing, fast delivery,... See more

Price

Clients share positive opinions on price, consistently noting that costs are very competitive, affordable,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent help and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered Wednesday delivered Friday. The order acknowledgement message said that a further message would be sent on dispatch. This was not received, I used the link to the order to discover it had bee... See more

Rated 4 out of 5 stars

excellent communication. great free delivery. Just one small gripe, ordered some tile adhesive and they emailed straight back saying they no longer sold that item and offered a replacement instead. I... See more

Rated 5 out of 5 stars

Zyber are super helpful with an excellent trade quality service and product range on the high street. Found it easiest to order online for tinted paints and collect from the nearest store as I like Le... See more

Rated 5 out of 5 stars

Excellent service from Marcel at the branch in Elmers End Road , SE20 , today . Really helpful and informative advice regarding the choice of Little Greens paint and clearly committed to making sure... See more


Company details

  1. Hardware Store
  2. also in
  3. Boiler Supplier
  4. Paint Store
  5. Plumbing Supply Store
  6. Tool Store

Written by the company

Zyber Store offers an extensive range of premium branded products and services to a wide ranging and diverse customer base. Our store supplies an extensive variety of equipment and services which includes Ironmongery, Locks & Latches, Locksmiths, Key Cutting, Tools, Screws & Fixings, Painting & Decorating, Electrical and Plumbing.


Contact info

3.8

Great

TrustScore 4 out of 5

157 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.8

All reviews

(157)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Late delivery due to poor choice of courier

Parcel did not arrive on time despite me paying for a specific time slot. This is due to the poor choice of courier service chosen by Zyber. My decorating job is now delayed and I remain waiting for an expensive tub of non-refundable paint.

September 2, 2026
Rated 1 out of 5 stars

Very strange/vague advertisement

Very strange advertisement. I requested Dulux Trade Diamond Satinwood (Tinted) Perfectly Taupe
5L. There was no request for a mixing the paints. I requested return through email, no one responded for days. Today, I called and they said this cannot be returned. Avoid!!!

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor sales and service

Extremely poor sales and service. After stating that the courier is expecting my order for delivery, they surprisingly cancelled my items with the excuse that I initiated this? Shocker Alert! I Did NOT. Plus, they claim that they have not refunded and they have payment method as unknown, although I used PayPal and my account was debited. These lot are a scam. I would advise anyone thinking of using these charlatans to stay well away. Obviously, I will be chasing them for my refund. UPDATE: They have refunded the order now.

August 7, 2026
Rated 2 out of 5 stars

The absolute worst Click & Collect experience

I'll start by saying that if this were a review for the stores it would be much more glowing. But the Click & Collect experience is atrocious. I ended up travelling all over London and wasting several hours of my life.

First, the website lies about the Click & Collect expectations. As you order, regardless of what store you select to collect from, it cheerfully states that orders are typically available in one hour.
As the two stores I visited stated that they only get deliveries every couple of days, unless they already have it in stock, a one hour collection time is a complete fantasy.

The website gives no indication of individual store stock. So one assumes that it doesn't matter where you collect it from.

When I went to to the nominated store to see the status of my order, I was informed of the above. And that I should contact the main store, Park Royal, to get an expedited delivery.
Phone calls to the Park Royal get immediately redirected to the Camden voicemail. And despite numerous emails, I am yet to get any response from Park Royal at all.

I'm then told by the original store that Camden have stock, and so I head there. They have none but am told that Clapham and Fulham do.
Shops are now closed, so I have to try again in the morning. This time phoning Clapham, who tell me they have none and Fulham has minus 4 units in stock.

A complete and utter farce.

In the end, I got my brother to travel all the way to Park Royal (a three hour round trip) to finally pick up the order.

If it weren't for the fact that the staff in each store were so nice, this would be a hard 1 star review.
But I have to give credit for how helpful each member was (or at least tried to be)

August 6, 2026
Rated 5 out of 5 stars

Great service

Great service, really quick delivery and cheaper than anyone else.
So nice to be able to support a more local business too. I'll definitely be checking them out in the future for my painting needs.

August 6, 2026
Rated 1 out of 5 stars

If I could give a zero rating I would

If I could give a zero rating I would. Ordered paint but nothing delivered and no communication as to what was happening. When I contacted them they informed me that they did not have the product, I am now struggling to get the full refund. Go elsewhere, support your local store.

July 20, 2026
Unprompted review

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