Zyber LTD Reviews 

157
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times, highly competitive pricing, and exceptionally secure packaging that keeps products completely safe during transit. Shoppers find the online platform very easy to navigate for ordering various items, noting that staff members always offer helpful and informative advice. Some reviewers were not happy with occasional fulfillment errors, explaining that receiving incorrect items or experiencing delayed packages significantly disrupted their home projects. Additionally, a few people mentioned experiencing frustrating challenges regarding customer communication and trying to secure prompt refunds when goods were unfortunately out of stock.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with the fast... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight quick... See more

Product

People report ambiguous experiences with product, as some consumers highlight great pricing, fast delivery,... See more

Price

Clients share positive opinions on price, consistently noting that costs are very competitive, affordable,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent help and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered Wednesday delivered Friday. The order acknowledgement message said that a further message would be sent on dispatch. This was not received, I used the link to the order to discover it had bee... See more

Rated 4 out of 5 stars

excellent communication. great free delivery. Just one small gripe, ordered some tile adhesive and they emailed straight back saying they no longer sold that item and offered a replacement instead. I... See more

Rated 5 out of 5 stars

Zyber are super helpful with an excellent trade quality service and product range on the high street. Found it easiest to order online for tinted paints and collect from the nearest store as I like Le... See more

Rated 5 out of 5 stars

Excellent service from Marcel at the branch in Elmers End Road , SE20 , today . Really helpful and informative advice regarding the choice of Little Greens paint and clearly committed to making sure... See more


Company details

  1. Hardware Store
  2. also in
  3. Boiler Supplier
  4. Paint Store
  5. Plumbing Supply Store
  6. Tool Store

Written by the company

Zyber Store offers an extensive range of premium branded products and services to a wide ranging and diverse customer base. Our store supplies an extensive variety of equipment and services which includes Ironmongery, Locks & Latches, Locksmiths, Key Cutting, Tools, Screws & Fixings, Painting & Decorating, Electrical and Plumbing.


Contact info

3.8

Great

TrustScore 4 out of 5

157 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(157)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unresponsive Sales department

Used local Zyber store without problem. Then ordered an item online for delivery to store. Money was taken but nothing delivered. Store said I have to query via online sales email address. Emailed them 5 times to enquire and to request a refund - no reply whatsoever. Shoddy service, not sure if someone is actually at the other end?
Given up now but learned my lesson.
Just sorry this has left a bitter aftertaste for the actual high street Store.

June 15, 2026
Unprompted review
Rated 2 out of 5 stars

I’m still waiting on an item

I’m still waiting on an item, only a brush, but my emails are just ignored now. I will be needing to order more paint, but I will have to think twice about using Zyber

June 29, 2026
Rated 1 out of 5 stars

Ordered paint but never delivered

Ordered paint. Received confirmation with free delivery to North of Scotland. Next day received notification through Shop App that the order had been cancelled and refunded. No direct communication or explanation from Zyber. Not a scam but basically a waste of time

July 2, 2026
Rated 5 out of 5 stars

Super

Super, lightning fast delivery fab product. I was a bit worried after reading some reviews but I got a custom order colour paint and absolutely zero issues. Will use again. If you're on the fence give them a try for an item and see how you find them. Glad I took a chance as they were much cheaper than other retailers for the same item.

June 8, 2026
Rated 1 out of 5 stars

Firstly said next day delivery

Firstly said next day delivery. Then dpd sent a photo of a parcel on a random street 3 days later. Still no parcel and they aren't doing anything about it. Have had to raise a dispute with my bank

June 16, 2026
Unprompted review

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