Zyber LTD Reviews 

157
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times, highly competitive pricing, and exceptionally secure packaging that keeps products completely safe during transit. Shoppers find the online platform very easy to navigate for ordering various items, noting that staff members always offer helpful and informative advice. Some reviewers were not happy with occasional fulfillment errors, explaining that receiving incorrect items or experiencing delayed packages significantly disrupted their home projects. Additionally, a few people mentioned experiencing frustrating challenges regarding customer communication and trying to secure prompt refunds when goods were unfortunately out of stock.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with the fast... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight quick... See more

Product

People report ambiguous experiences with product, as some consumers highlight great pricing, fast delivery,... See more

Price

Clients share positive opinions on price, consistently noting that costs are very competitive, affordable,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent help and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered Wednesday delivered Friday. The order acknowledgement message said that a further message would be sent on dispatch. This was not received, I used the link to the order to discover it had bee... See more

Rated 4 out of 5 stars

excellent communication. great free delivery. Just one small gripe, ordered some tile adhesive and they emailed straight back saying they no longer sold that item and offered a replacement instead. I... See more

Rated 5 out of 5 stars

Zyber are super helpful with an excellent trade quality service and product range on the high street. Found it easiest to order online for tinted paints and collect from the nearest store as I like Le... See more

Rated 5 out of 5 stars

Excellent service from Marcel at the branch in Elmers End Road , SE20 , today . Really helpful and informative advice regarding the choice of Little Greens paint and clearly committed to making sure... See more


Company details

  1. Hardware Store
  2. also in
  3. Boiler Supplier
  4. Paint Store
  5. Plumbing Supply Store
  6. Tool Store

Written by the company

Zyber Store offers an extensive range of premium branded products and services to a wide ranging and diverse customer base. Our store supplies an extensive variety of equipment and services which includes Ironmongery, Locks & Latches, Locksmiths, Key Cutting, Tools, Screws & Fixings, Painting & Decorating, Electrical and Plumbing.


Contact info

3.8

Great

TrustScore 4 out of 5

157 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(157)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

excellent communication

excellent communication. great free delivery. Just one small gripe, ordered some tile adhesive and they emailed straight back saying they no longer sold that item and offered a replacement instead. I wanted it for porcelain tiles which the original order was for and when the alternative replacement arrived said wasn’t suitable for porcelain. May be my mistake for not checking but felt I should have been informed of limitations and was not a direct replacement.

January 31, 2026
Rated 1 out of 5 stars

Be aware, potential scam site

Ordered for same day collection, when I didn't get confirmation to collect, I called and kept being told it couldn't be guaranteed as they only have one delivery a week. The lady then wouldn't tell me if it was even in the store and said she would get someone to call back. When she didn't, I called another store to find out information and ended up cancelling the order as it seemed a bit dodgy.

January 30, 2026
Rated 5 out of 5 stars

Very Happy!!

Great price great service delivery on the Saturday after ordering on the Friday and expecting Monday will use again !!

January 30, 2026
Rated 1 out of 5 stars

After ordering a bath…Zyber have been TERRIBLE

After selecting and ordering a bath from Zyber I was given my order details which said "Zyber would be in contact to arrange delivery. Notification would be provided of 'EXPRESS SHIPPING'. Tracking would be available.
No notification was provided. Tracking was available 'IF' I downloaded an app, which I did. However, there was no information available.
To date, I've had no contact, no email, no call. I emailed Zyber and have received NO CONTACT. I have now requested a refund with PayPal.
Zyber are pants, terrible, shocking!

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Feel like ive been scammed

FALSE advertisement
Spent £45 on a specific stapler that I like, just to be sent a completely different one that I could have got from anywhere and is also only £24

Wrong item and ive been overcharged!
Ive had zero response from the company as well

January 9, 2026
Rated 4 out of 5 stars

Swift Service

Ordered Wednesday delivered Friday.
The order acknowledgement message said that a further message would be sent on dispatch. This was not received, I used the link to the order to discover it had been dispatched. A minor issue but as a first time customer it would help those anxious about Online Shopping.

January 15, 2026
Rated 1 out of 5 stars

Thumbs down for customer service.

I made a small order of 4 green 8m Stanley tape measures. Thought I’d get a different colour as everyone on site has the same ones and they are always being pinched. What arrived was one 8m and 3 5m tapes in their own brand. Mistakes happen so after 2 weeks, 2 emails and 3 phone calls I finally get a shipping label and just want them returned. No one really gave a monkeys and not really interested in helping or sorting things out. Pretty poor customer service really. Mistakes happen but effort to put them right is needed. Appreciate it’s only a few tapes but couldn’t be dealing with this if I brought high price items.

December 10, 2025

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