Zyber LTD Reviews 

157
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times, highly competitive pricing, and exceptionally secure packaging that keeps products completely safe during transit. Shoppers find the online platform very easy to navigate for ordering various items, noting that staff members always offer helpful and informative advice. Some reviewers were not happy with occasional fulfillment errors, explaining that receiving incorrect items or experiencing delayed packages significantly disrupted their home projects. Additionally, a few people mentioned experiencing frustrating challenges regarding customer communication and trying to secure prompt refunds when goods were unfortunately out of stock.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with the fast... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight quick... See more

Product

People report ambiguous experiences with product, as some consumers highlight great pricing, fast delivery,... See more

Price

Clients share positive opinions on price, consistently noting that costs are very competitive, affordable,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent help and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered Wednesday delivered Friday. The order acknowledgement message said that a further message would be sent on dispatch. This was not received, I used the link to the order to discover it had bee... See more

Rated 4 out of 5 stars

excellent communication. great free delivery. Just one small gripe, ordered some tile adhesive and they emailed straight back saying they no longer sold that item and offered a replacement instead. I... See more

Rated 5 out of 5 stars

Zyber are super helpful with an excellent trade quality service and product range on the high street. Found it easiest to order online for tinted paints and collect from the nearest store as I like Le... See more

Rated 5 out of 5 stars

Excellent service from Marcel at the branch in Elmers End Road , SE20 , today . Really helpful and informative advice regarding the choice of Little Greens paint and clearly committed to making sure... See more


Company details

  1. Hardware Store
  2. also in
  3. Boiler Supplier
  4. Paint Store
  5. Plumbing Supply Store
  6. Tool Store

Written by the company

Zyber Store offers an extensive range of premium branded products and services to a wide ranging and diverse customer base. Our store supplies an extensive variety of equipment and services which includes Ironmongery, Locks & Latches, Locksmiths, Key Cutting, Tools, Screws & Fixings, Painting & Decorating, Electrical and Plumbing.


Contact info

3.8

Great

TrustScore 4 out of 5

157 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(157)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Fast free delivery would recommend this business just what I needed at a reasonable price will be ordering again

December 3, 2025
Rated 1 out of 5 stars

Angry tiler!!

Ordered some tile trim, 3 weeks later still not received,emailed costomer services and received no reply there either. They readily took my money though!!!!

November 18, 2025
Rated 1 out of 5 stars

Disappointing so far

Unfortunately it’s disappointing so far. I ordered a product for delivery several weeks ago but it hasn’t arrived yet. I got an automated achnowledgement of the rode and an estimated delivery date of last Friday to this Tuesday, but nothing received yet. I tried calling and when I spoke to someone I was told to call a particular branch. Unfortunately I’ve called them a couple of times and left messages but no response. I’ve also sent an email- no response yet and finally used the contact us option on their website and no response there either so far. I don’t know when my product will arrive and have had to delay a builder as a result.

November 28, 2025
Rated 1 out of 5 stars

Buy with care

I paid with order on the 13th October. Nothing came and no tracking information. After two phone calls and an email, I received an email from Zyber saying it was being dealt with. On 24th October a parcel arrived with a different product, maybe a suitable substitute in some cases; but not in mine. The illustration in their advert was exactly what I wanted, I did not get it.

October 24, 2025
Rated 1 out of 5 stars

Zyber - would never use again

Beware if buying online from B&Q - check whether dealing with Zyber as ultimate supplier. Zyber sent wrong product. Took multiple emails for them to admit they were at fault & asked us to return to store. After some debate they collected but charged us for the privilege without informing there would be any cost. Simply refuse to provide a full refund & just quote T&C's. Complete lack of any customer service, would never use them again.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Buy direct from the manufacturer.

Sadly did not realise I was dealing with this incompetent company as purchased via BnQ. Items not delivered - no communication. Out of pocket.
Went straight to the manufacturer- Tikkurila- fantastic! I would recommend you identify the company that sells the product you are after and go direct. Also significantly cheaper- these muppets added 30% to the product I purchased!

June 14, 2025
Unprompted review

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