I bought a monitor from Scandinavian Photo. The product was sold as "open box" with A grade. Open box usually means the previous customer bought the item brand new and returned it without using or using it only a short time. But not on SP.

The monitor worked for one evening perfectly and next day some flickering appeared and finally the monitor went completely black. Ok, bad luck. Called to SP and manufacturer service. After few days of calling and emailing the service informed me that a monitor with a similar S/N has already been there, though for a different reason. At the point they repaired it last time, the monitor had already been 5-6 months in use. The original date of purchase was half a year ago. So "Grade A" and "open box" didn't meet my standards and I returned the monitor.

I got my money back after two weeks of waiting. They didn't return the shipping fees, which was only few euros but I don't understand why I should pay a single penny when they sell an item with false information. So, wasted some euros and a lot of time and in return got some apologies from SP customer service. In a case like this I was waiting something more. Even a call with an explanation would have been nice. Only silence makes me think if that was just another day at the office for them and there's no reason to resolve this thoroughly.

When buying "open box" items from Scandinavian Photo, I recommend to call to the official service and ask if they already have some service information of your product.

In my case I was lucky the monitor broke so quickly and they weren't able to deny or explain anything. I gave two stars instead of one because the customer service lady was nice and very helpful.