Review of Emma Bridgewater - Stoke Factory


Rated 3 out of 5 stars

Buying a factory and afternoon tea experience.

A visit at Christmas to the factory shop was delightful and prompted me to purchase a pottery experience for my daughter and son in law as a birthday gift.
I was extremely disappointed that I could only get vouchers which I somehow have to E ticket them to her?
What is wrong with posting a nice card with the vouchers and experience on to go direct or post on? I would have been more than prepared to pay the extra for this and given the choice I’m sure others would also. This would in my opinion enhance the gifting experience which is important.

March 4, 2026

Reply from Emma Bridgewater

Good Afternoon Peter,

Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.  

Kind Regards,
Emma Bridgewater Team