0800repair Reviews 163

Allan was punctual....polite...tidy and.wore a mask to protect me.
Fixed combi oven quickly. Very happy thankyou

Despite being told precisely what the issue was, a lack of planning resulted in a second visit being necessary because the parts hadn't been brought. The repair itself was quick and effective, but when leaving was told, 'see your old drum, that's your problem'. It was huge, heavy and left haphazardly in my hall, blocking the access to the bathroom. Was also told that the mountain of cardboard packaging which had been left on the pavement and had become soaked in a downpour 'see that, that's your problem too'. I had to bring it inside so not to block the path for school kids coming home who would have had to walk on the road. Terrible customer service experience. Seemed complely unnecessary and uncalled for. There was no need for such an aggressive and unfriendly approach. I hope this is addressed

Terry was 1st class, arrived on time (texted the night before). Was polite, professional and speedy, could not ask for more, highly recommended

Allan (3165) did s great job resolving our fridge freezer problems today

We had a lighting problem with our Zanussi Cooker which despite visits from engineers was unable to be fixed. Then Karl came to look at the problem and he wasn't satisfied until the cooker was working perfectly. He came on two visits to sort out the problem with the burners not lighting correctly and virtually rebuilt the electrical system which controlled the burners and oven lighting. His knowledge and expertise was evident and he had soon rebuilt and replaced micro switches,oven burners and igniters and got the cooker to perform exactly as it should. We can now cook a meal without the worry of the cooker not lighting or turning off in the middle of a boiling pans. Many Thanks Karl.

James Cann job 4174419

Excessive noise and water leak from door.
Well after three visits now know the problem.

Engineer 1 we will call him David came put machine on spin empty, despite being told issue was when machine loaded and during cycle. Would not listen to my wife and said no problem and left.

Machine put on flooded our kitchen, called for another visit and asked for different engineer several days later David comes back same again and leaves. Machine put on mixed wash starts to flood kitchen, water cut and machine drained.

3rd Visit arranged with Engineer 2 James comes listens to us and puts machine on with some items in it, min or so agrees not working correct so turns off opens machine to find concrete block has sheared off and snapped a water pipe, hence the flooding. He advised us machine is a right off.

If only David had listened we would have known a lot earlier and kitchen would not have flooded, and we would have had a lot less stress.

If getting an engineer in SW of Scotland I recommend James Cann. If anyone can fix James Cann can.........

Wouldn’t even give a 1 star
Fitted an ideal boiler on Friday
Within less then an hour heating not working
Then noticed a pipe not connected properly
Water leaking
Contacted them several phone calls over weekend
Said they couldn’t get anyone out until today Monday
Nobody arrived
Rang and asked to speak to a manager
Not returned call
We are 3 disabled people
Absolutely shocking
Freezing cold

Luke Barrick (2582) of 0800repair came to repair my dishwasher. He was extremely knowledgeable, helpful and a very efficient tradesman. He exchanged the heating element quickly and left my kitchen clean and tidy. I would recommend this young man and this company to anyone needing appliance repairs
Garth Hydes, Colchester

I have a BEKO Fridge/Freezer with a 5 year warranty which is serviced by 0800repair. The Fridge/Freezer is not getting down to temperature. Over the past two months I have had four visits from their engineers to fix the problem. The first two visits changed the thermostat board inside the fridge to no effect. The last two visits confirmed my suspicions that the compressor/evaporator/condenser has probably lost some refrigerant and needed checking and re-gassing. The office staff do not seem to understand that an electrical/electronics refrigeration engineer may not be qualified or able to carry out the re-gassing work so they send the first refrigeration engineer that their system gives them. 0800repair need to provide their back office staff with sub categories so that the correct engineer can be sent to the customer. This will also significantly reduce the doorstep confrontations that the engineers are subjected to from frustrated customers.

I have used 0800 Repairs for the last couple of years. Engineer Dan Peake arrived on time as promised. Carried out repairs on our heating system / Mid position valve and motor. Very polite and chatty. Explained to me in detail the problem and what he was doing. Nice guy,professional. Also give Ben a mention coordinator in the office always obliging. Would recommend this company.

Phil Lister 2588, job no: 4065774 repaired our AEG dishwasher he was polite, courteous, punctual and fixed the dish washer.
Couldn’t fault him.

Simon 2191 was excellent. Fixed the problem and made the adjustment to prevent it from happening again.

Jamie3183. Very happy with the job carried out by Jamie. Very professional and courteous.

Excellent service. The engineer, Allan Jones 3165 was competent and repaired the dishwasher within a reasonable time and cleared any mess away.

Job number 4044375
Chris the service engineer arrived on time and fixed our washing machine on his first visit. He was efficient and polite.
Great service.

Terry called the night before to book a slot, he arrived on time was polite and efficient and dealt with the problem, ordering a part and confirming a date to fit it all in one visit

Jamie 3183 came out from 0800 repair to have a look into my washing machine.
He was very polite, professional and friendly.
He carried out all nessesary checks to make sure there was no issue with the washing machine.

Highly recommended.

Thank you Jamie!

Dale 3136 came out from 0800 repairs.
Excellent. Told me all my fridge needs us defrosting annually. Why didn’t previous engineer tell me this? Dale very helpful.

Dale 3136 completed our repair today and with no issues during this very hard time.
Thankfully our machine was under manufacturing warranty so did not cost us anything.

Very good customer care
Quick appointment and Punctual engineer he was polite, friendly but professional
Clearly knowledgeable and gave clear and concise advice/information
Hope work is as efficient