I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was excellent, found van insurance for my grandson which seemed near on impossible with every other company He was friendly helpful and got back to us when he could keeping us informed at every... See more
Company replied
Many thanks to Josh, who was professional, helpful, and answered all my questions. Gave us a really competitive quote and the best thing of all, a direct number to him in case of future queries. Tha... See more
Company replied
I m having a great experience with One Answer Insurance since day 1 and on top of this at renewal they really maked my day . KIRSTY the lady that I ve spoken with regarding my renewal she went with... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Insurance Agency
- Insurance Company
- Motorcycle Insurance Agency
- Personal Insurance Company
About 1 Answer Insurance
Written by the company
Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.
We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.
Contact info
Unit A1 Chaucer Business Park, Dittons Road, BN26 6QH, Polegate, United Kingdom
- 01323 481444
- customerservices@1answer.co.uk
- 1answer.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful company and such great…
Very helpful company and such great customer support. I appreciate this company provided me with a policy and now 2nd year in the row I’m choosing to stay with them.
Individual approach and very attentive staff.
Special thanks to Daniel for helping me to renew my policy for this year.
March 30, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Brilliant service from Bashir to get me…
Brilliant service from Bashir to get me set up with courier, goods in transit and public liability insurance. Way easier than expected and most importantly great reasonable prices
April 1, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I think she is Emily who help me a lot…
I think she is Emily who help me a lot for my renewal thank a lot dear for your help
March 24, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
That you are at the end of the phone if there is any we need
There is always someone at the end of the phone to help
March 16, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience.
Kind regards,
One Answer Insurance
Good insurance seller
March 14, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience, albeit seems the star rating has been placed in error.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I had a call from Chris who was very…
I had a call from Chris who was very friendly, polite went through everything thoroughly & answered any questions I had excellent, very pleased with the help I had today. Will be recommending going forward.
March 18, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
This is a company you eventually have to use when you screw up and get banned from driving
Despite telling them on more than one time with email that all my information has stayed the same and there was no change to my information the still insisted on an hour phone call to try and up sell shit I didn't want and demanding a review on the service they provide and the constant harassment for me to contact them
March 12, 2026
Reply from 1 Answer Insurance
Good Morning,
We’re sorry to read your concerns, but would like to clarify the process.
As an FCA regulated broker, we are required to confirm key policy details verbally to ensure accuracy and that all information is correctly understood before cover is arranged. For this reason, renewals cannot be completed via email and must be completed over the phone.
In reply to your comments regarding call duration, we have reviewed our records and are unable to identify a call of approximately one hour as described. Our system shows two calls at the beginning of March, followed by your renewal being completed on 12th March 2026, with the total call time being significantly less than stated in your review.
We hope this clarifies the situation and look forward to continuing to provide your insurance policies in the future.
Kind Regards,
One Answer Insurance.
Fast and easy to get insured
Fast and easy to get insured. Cheaper than I was expecting considering my circumstances.
March 3, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Morning,
We’re sorry to hear that you felt the claims assistance did not meet your expectations.
One Answer does not directly handle claims, we have passed your feedback to the relevant claims team to review and provide further information. We take all feedback seriously and appreciate you bringing this to our attention.
If there is anything further you would like to share in the meantime, please feel free to get in touch.
Kind Regards,
One Answer Insurance.
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Very polite helpful and fast
March 16, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience.
Kind regards,
One Answer Insurance
Very good team
March 10, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Economical
March 9, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Pleasant phone manner and helpful
March 13, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.