I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more
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Review summary
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Reviews shaping this summary
Josh was excellent, found van insurance for my grandson which seemed near on impossible with every other company He was friendly helpful and got back to us when he could keeping us informed at every... See more
Company replied
Many thanks to Josh, who was professional, helpful, and answered all my questions. Gave us a really competitive quote and the best thing of all, a direct number to him in case of future queries. Tha... See more
Company replied
I m having a great experience with One Answer Insurance since day 1 and on top of this at renewal they really maked my day . KIRSTY the lady that I ve spoken with regarding my renewal she went with... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Insurance Agency
- Insurance Company
- Motorcycle Insurance Agency
- Personal Insurance Company
About 1 Answer Insurance
Written by the company
Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.
We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.
Contact info
Unit A1 Chaucer Business Park, Dittons Road, BN26 6QH, Polegate, United Kingdom
- 01323 481444
- customerservices@1answer.co.uk
- 1answer.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I was originally with a guy called Jake…
I was originally with a guy called Jake but he left and Josh took over made it very easy new exactly what he was doing done my taxi insurance went very smoothly great broker
March 13, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Great company to work with and always…
Great company to work with and always informative
March 9, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Very pleasant experience.staff (Danni)…
Very pleasant experience.staff (Danni) totally friendly and helpful as well informative as have been all your staff over the past couple of years …well done 👌👌👌
March 12, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Great customer service
Martin was very helpful and gave me advice I didn’t even know I needed then worked hard to get me the best deal for my needs.
March 12, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Perry was the nicest person I’ve felt…
Perry was the nicest person I’ve felt with definitely recommend
March 12, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
I removed the private license plate…
I removed the private license plate from my vehicle and was charged 95 pounds. That's outrageous.
March 11, 2026
Reply from 1 Answer Insurance
Good Morning,
We’re sorry to hear that you are unhappy with the charge applied.
However, we would like to clarify that all fees, including mid-term adjustment charges, are outlined both prior to inception and within your policy documentation.
Alongside any mid term fees from One Answer, you insurer also has the right to apply a charge when updating or amending policy details.
We do recommend reviewing the policy terms and conditions to ensure full understanding of any potential charges before making adjustments.
I do hope this helps give a clearer understanding.
Kind Regards,
One Answer Insurance.
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Very through and honest
Very through and honest worked hard to get me the best price for fully comp. Made sure the deal was done the same day and did not give up when I was trying to put together the deposit.
Couldn’t fault a thing about the whole process and the agent Chris was 1st class a credit to the company.
March 3, 2026
Unprompted review
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Headline: Misleading "Taxi Insurance" - Sold Private Hire when I need Public Hire. Charged £25 for THEIR mistake.
I had a very disappointing experience with 1 Answer Insurance. I contacted them to insure my VW Caddy (NK18BYN) as a Hackney Carriage (Public Hire) vehicle.
The advisor, Jake Nash, sent me an email clearly marketing "Taxi Insurance" and stating I would be covered for "taxi hire uses." Relying on this, I paid my money. However, after the payment went through, I received the certificate and discovered the policy was completely wrong for my business:
· Wrong Hire Class: It only covers Private Hire, not Public Hire. This means I cannot legally pick up fares from a rank, which is my main source of work.
· Hidden Conditions: They failed to mention a mandatory telematics app that must be activated while driving, nor did they explain a territorial restriction on where I can drive. These were only revealed in the documents after I paid.
When I tried to call them immediately to correct this error and get the policy I actually asked for, they did not answer my calls all day. They left me with no option but to cancel a policy that was unusable for my licence.
To make matters worse, because they issued the wrong policy type (Private vs Public), they charged me a £25 cancellation fee. I am being penalized for their administrative error and misleading sales pitch.
I have now had to refer this matter to the Financial Ombudsman Service to get my full refund back. I would advise other taxi drivers to be very careful and ensure you get everything in writing before you pay, and double-check that "Private Hire" isn't being falsely marketed as general "Taxi" insurance. Very poor service and unfair practices.
March 5, 2026
Reply from 1 Answer Insurance
Good Morning,
We’re sorry to hear about the difficulties you experienced when arranging your taxi insurance.
We would like to clarify that the £25 cancellation fee was applied in line with the policy terms and conditions, which were advised to you prior to inception and included within your insurance documentation.
Following a review of your inception calls, we can confirm that the hire type was discussed in detail and agreed before the policy was set up. In addition, the features and benefits of the telematics app were fully explained at that stage.
We also made efforts to source an alternative insurer for you, however, you chose to proceed elsewhere.
We hope this helps to clarify the situation in more detail, but should you require any further assistance, please feel free to contact us directly at customerrelations@1answer.co.uk.
Kind Regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a great experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Excellent service and price...far more…
Excellent service and price...far more competitive than my previous company who i had been with for over 15yrd following my DD conviction...
March 5, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Not services at all
March 9, 2026
Reply from 1 Answer Insurance
Good Morning,
So that we can look into this matter in more detail, please could you email customerrelations@1answer.co.uk where a member of the team will promptly investigate this further.
Kind Regards,
One Answer Insurance.
Great customer service from Scott.
I rang and spoke to a very friendly gent called Scott. He put me at ease and his experience was evident from the start. He talked me through my quote with optional add ons etc and did not come across as pushy at all. No hard sale. I was absolutley blown away with my quote. It was a third of what i was expecting with having a previous ban. Scott said i could call him at any time to discuss anything regarding my quote. Cannot speak highly enough about this company, especially Scott. He is a credit to them.
March 9, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
The person on the end of the phone when…
The person on the end of the phone when I renewed was very pleasant and helpful and explained my renewal very well.
March 9, 2026
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
Reply from 1 Answer Insurance
Good Afternoon,
Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.
Kind regards,
One Answer Insurance
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