1 Answer Insurance  Reviews 2,981

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent knowledge, helpfulness, and professional yet personal approach, often highlighting specific individuals for going above and beyond to secure the best deals. The service provided is frequently described as professional and efficient, with many people appreciating the clear communication and detailed explanations that make understanding insurance easy. Reviewers are particularly impressed with the competitive pricing, often finding quotes much lower than expected, even for complex situations, and the excellent customer support which includes direct contact numbers for future queries. However, some customers also noted issues regarding significant admin fees for services not received or for policies cancelled within the cooling-off period. A few other people also felt that the company was not helpful, citing unclear and conflicting information, and problems with policy details such as incorrect hire class coverage.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent communication and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with competitive... See more

User experience

People report positive experiences with the user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more

Rated 5 out of 5 stars

Josh was excellent, found van insurance for my grandson which seemed near on impossible with every other company He was friendly helpful and got back to us when he could keeping us informed at every... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Josh, who was professional, helpful, and answered all my questions. Gave us a really competitive quote and the best thing of all, a direct number to him in case of future queries. Tha... See more

Company replied

Rated 5 out of 5 stars

I m having a great experience with One Answer Insurance since day 1 and on top of this at renewal they really maked my day . KIRSTY the lady that I ve spoken with regarding my renewal she went with... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company
  5. Motorcycle Insurance Agency
  6. Personal Insurance Company

About 1 Answer Insurance

Written by the company

Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.

We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.

Convicted Driver Insurance
Courier Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service

March 9, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

It was very easy straight forward…

It was very easy straight forward process served by Edwards. Also best quote over received
Many thanks to One Answer insurance.

March 9, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Helpful people that worked hard getting…

Helpful people that worked hard getting me a great price. Very personal and informative

March 3, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

They were very professional

They were very professional, caring and helpful.

March 2, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Couldn’t thank Tom and drew enough for…

Couldn’t thank Tom and drew enough for all the help time and effort they put in to get my the right insurance couldn’t recommend the guys enough.
Great work thanks again.

March 7, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Helpful service

March 6, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

It was easy!

It was easy!

March 3, 2026
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Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Good customer service

Good customer service. Everything explained properly.

March 3, 2026
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Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Doing my Taxi insurance Josh Simmons…

Doing my Taxi insurance Josh Simmons was very helpful and very good explanation

March 4, 2026
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Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Professional

Professional

March 4, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Top customer service received

Top customer service received.
All aspects of my quotation were excellent, including communication from the Broker Richard.
Process was hassle free.
Received a really good competitive quote which I accepted.
This was extremely helpful in view of my new business start up budget! Great range of additional insurance bolt on products. This is the best experience I have received from an insurance company. They were recommended to me by a friend, I would fully endorse this recommendation to anyone requiring insurance.
Have been a pleasure to deal with.
Thank you.

March 3, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 4 out of 5 stars

Very easy to update my policy and great…

Very easy to update my policy and great customer service.

March 3, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a great experience.

Kind regards,

One Answer Insurance

Rated 4 out of 5 stars

Friendly staff but you are a bit…

Friendly staff but you are a bit expensive

March 3, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a great experience.

Kind regards,

One Answer Insurance

Rated 4 out of 5 stars

service not too bad got there eventually

service not too bad got there eventually

October 14, 2025
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a great experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Martin the broker was great found a…

Martin the broker was great found a great price and all went through straight away without any issues

March 2, 2026
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

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