1 Stop Car Sales Reviews 

Poor poor poor real shame I found what seemed to be a decent shape Tiguan found it had a few marks on it that had been tried to be covered up think a child with a sharpie could have done a better job I mentioned this to sales man he originally said he would ask his manager so I followed him up and said ok ask your manager and he then refused and said he already knows the answer. Anyway after that we wanted to go ahead with the test drive that we had booked online but the only way we could test drive it was if we agreed that the car drove ok we would have to pay a £500 deposit there and then ! Non refundable! Shocking I understand you don’t want people wasting time but the fact I was being forced to pay a deposit after test drive was mental seems to be a real con shame they won’t do more to help with paint work either all salesmen kept saying was it’s a second hand car that is not the experience you should have when spending such big amounts of money on a car! Very very poor wouldn’t recommend to anyone. I left there feeling very disappointed and angry not the kind of feeling you should have when leaving a so called car dealership! Very shady place avoid at all costs

!!Be warned!! Dodgy garage, don’t be fooled by the pretty sales office.

Took my £99 reservation fee and have still not returned it 10 days later.

High pressure sales, huge admin charges, huge warranty offers. Walk away now!

Terrible company to deal with take your money quick but when you want it back no go I brought a car back in nov 25 3 days later had issues then 3 months of fighting to get money back which I was successful I lost the 499 admin fee which is daylight robbery so please there are 100% better garages out there

Great selection of cars. Talks started well and polite but sales person was extremely pushy that started to become like bullying towards the end.
He was asking us that what’s stopping you buying now, after we had said we need to go away and discuss and following this up with I’ve done all this work for nothing.

Please be aware of this when going in.

1 Stop had a great selection of SUVs. We met Kris, one of the Sales Team and were very impressed with him. He showed us around several vehicles, provided useful information and we felt no pressure. Once we had made our decision the car was given a MOT and valet and was ready to be collected the following day. If I had read the reviews before hand I don't think that I would have visited 1 Stop but we had a very good experience and I am happy with the service provided.

Buyer beware!!

I purchased a Range Rover from this dealership in September 2025

At the point of sale I paid for one years road tax. It turned out 2 months later that the car was not taxed

I also purchased a 2 year Autoguard warranty. I was told by the sales representative that if I sold the car I could transfer the balance of the warranty to a new vehicle.

I just called and spoke to Autoguard and they said this has never been possible.

I just called and spoke to the sales manager. He told me that it was a case of buyer beware and I was stupid for trusting their sales person. I asked if he was going to do something about it and he said no.

Please take heed before purchasing a car from this dealership.

Bought a car, broke on the way home. Weren't great from the offset, as soon as we mentioned we were paying cash they didn't really want to know. Proceeded anyway, drove the car home, warnings popped up on the dash. Ignored almost all our calls, telling us yes someone will be back in touch, yet nothing would come back. In the end they did fix the issues after threatening legal action but took a few months to get sorted.

Extremely disappointed with my experience with this garage.

From the outset, I made it clear that I only wanted a 3-month warranty, as my husband is a qualified mechanic working mobile and from home and I have associations with the motor trade. The garage was aware of this from day one back in April meaning an extended warranty was clearly unsuitable.

Despite this, the sales process was very pushy, particularly around warranties and finance, and I was not given the option to pay cash even though I asked , A long-term warranty was sold and added to finance regardless even when I questioned the £4+k added on top of the original financing amount.

When we later attempted to make a claim, the warranty provider voided the policy specifically due to my association with the motor trade, confirming that the warranty should never have been sold in the first place. This left me paying for the repairs myself while the warranty remained on finance and continued accruing interest.
I’m not hundreds out of pocket I’m thousands!

Since then, I have submitted three formal complaints. There has been no meaningful communication, no written breakdown of figures, and no proper resolution. An insultingly low refund has been suggested, which appears to be an attempt to make the issue go away rather than address it properly.

As a result of the continued failure to engage, the matter is now with the Financial Ombudsman Service, and the FCA are actively investigating breaches of Principles 6 (Customers’ Interests) and 7 (Clear, Fair and Not Misleading Communications). Watchdog has also been informed and are very interested with the case.
I have all evidence of this.

I would strongly urge anyone considering purchasing a vehicle or add-on products from this garage to be extremely cautious, especially where warranties and finance are concerned, and to ensure everything is confirmed in writing before agreeing to anything. Take your hard earned money elsewhere to save you the stress and the financial burden they leave you with!

I sincerely hope anyone reading this review takes note of my experience and will heed my words to save themselves from dealing with the worst dealer I have ever experienced. Remember, there is a reason that their cars are cheap; they are going to sell you a car full of faults, offer you no sort of customer service, and try to swindle you with little hidden charges, false promises and lies of omission at every turn. Just avoid them, delete the AutoTrader advert, drive past the forecourt and save yourself the same stress I had to deal with.

I received appalling customer service at every single stage with this place; I had to chase to collect the car once I'd paid the deposit, I had to chase them endlessly to fix a fault with the car, I had to submit my legal right to reject the car for a full refund because it stopped working altogether, I had to argue and threaten legal action because they tried to back out of the agreed refund, and I had to chase them multiple times to collect the faulty car from my driveway even after getting my refund.  At no point throughout this ordeal did I get an ounce of sincerity, care or even an apology from anyone at 1 Stop. Their sales and aftercare is frankly disgusting.

Just bought a Vauxhall grandland Danny was very good a credit to the company thanks so much we are so happy with the car paul and kerrie merry Xmas everyone

Bought a used Audi Q5 beginning of November trading my Audi Q5 for the part exchange. The deal I was given both the asking price and the part exchange valuation were quite good as was the service I received from salesman Danyal. However the detailing on the car left a lot to be desired as I found out the next day as I came to wash the car. The bodywork was quite rough like sandpaper, I spent over 3 hours claying the paint work to bring it back, the windows inside were also very dirty and sticky as was the trim. Obviously valeting is not their strongpoint. Also I found out only yesterday that all the wheel nuts were over tightened to around 170nm this should be 140nm for this car resulting in
one of the locking wheel nuts being stripped meaning a trip to the local garage to have this removed at my cost.it seems to me that the wheel nuts were not correctly torqued and were probably put on with an air impact driver (so wrong). I have waited a month to write this review just to make sure i was happy. These thing should be right especially the issue with the wheel nuts. Based on this I would not buy from this company again even though the sales side was OK. I am a service engineer by trade and it is common practice to always use a torque wrench and follow manufacturer guidelines.The 1 star is for Danyal as for the backroom so called (Mechanics and Valeters) it is a big (ZERO STARS).

Check the car scammers and make sure you do a 360 check inspection people are going through scams giving cars with 40 faults

Just drove a hour and an half to be told park in a street and wait 30 minutes
Very strange do not trust this person

I bought a car from this crook. The car had outstanding finace and after an accident I lost £4000. Do not trust this company or the owner.

SHIPLYS OF NETHERTON Bought a car from these guys on the Thursday to go on holiday towing our caravan.
Went away on the saturday morning left at 6:30 by 8:30 we were on the phone to the AA as the car had broken down on the motorway the REAR DIFF WAS LEAKING OIL AND SMOKING spoke to the son at the garage told hom what had happened he said yes it was under warranty so AA took us to our desination so we could continue our holiday but in the meantime the car went into the garage where we were staying on holiday garage where we bought it from agreed to pay so had what was thought to be a diff seal leak was done but travelling back after the work had been done it happened again so phoned up the garage to tell them to whoch now they are saying they are not going to get it sorted because they are saying its the garage fault who fixed it its there issue now so they wont pay under the warrenty so now i have had to £1150 on replacing the rear diff when it ahould of been under warranty sp now im having to go through Citizens advice to try to get some money back as only having the car 2 days I DONT RECOMMEND THIS GARAGE THEY ARE A JOKE !!!!

Not going into too much detail about a recent car purchase. One major problem was that we were told that the car we were purchasing was “mint” with no scratches on and that it had full main dealer service history. When the car arrived (unseen, over internet purchase) there were multiple scratches and partial main dealer history. The car is 7 years old so we didn’t think for one moment that it would be mint. The fact that we had been lied to was the problem. We got in touch with the customer services dept (the ones who wriggle out and always back their own staff) who, having listened to the initial sales call agreed that we had been misinformed and on an email confirmation from them confirmed “you have been lied too”. As expected though, they wouldn’t do anything about it and told us that they would “re-train” their staff. You live and learn I guess and having now read the other reviews I would have purchased from a reputable dealer and not a poor small unprofessional outfit.

AVOID this garage at all costs. Left a £500 deposit on a BMW x5 reg BR19AUA on Tuesday 23/9/25 was sent videos of car and was assured car was in excellent condition no faults on dash and for a used car superb example, and car would be taken to be valeted for my arrival I informed jay the salesman that I would collect on the Saturday the 27th, however I did call on Wednesday saying I’ll take the day off work and collect on Friday instead was again told no problem we shall collect you from station and look forward to seeing you. I booked my train tickets down for the Friday with my wife as looking forward to picking car up then we were going to drive to London and spend the weekend, I got a call from jay saying car isn’t ready…. And awaiting a part as it’s got a electrical fault, and wouldn’t be ready until next week, I explained what my plans were with train to spalding then drive onto London, so it cost me additional costs from spalding to London, then from London back to Edinburgh, overall £740 in train tickets, i asked for the cost of 1 persons tickets to be refunded I asked them if I could speak to the owner or manager they were busy, and didn’t have the courtesy to take a call, I asked for the train fare to be taken off the price of the car or at least extend my warranty on the car, I was told if you take out an additional 3 year warranty we can give you an discount lol, was Also told by jay that I wouldn’t get my deposit back if I left a negative review, he was rude and arrogant and hung the phone up, very unprofessional and do hope the calls are recorded, I have since been refunded I called the garage back up and told by another sales person the car is fine and the rear seat wasn’t locked into place, to be told 2 different completely things electrical and seat not clicked in lol, Iam lucky that I got refunded my deposit, and enjoyed my weekend in London. Think I’ve dodged a bullet with this car, be wary of buying that bmw x5 in case it does have electrical issues, and jay my friend there’s a reason why your an employee and not the boss, with customer service like that, I have my own business also and always strive to give customer satisfaction. Overall I’d rate this garage a minus, on the plus side Beth was very understanding and professional.

I found my car here and Jay helped with everything to do with it. He was so very helpful, kind and considerate towards me, which helped so much. Everything was done all so easy, quick and thorough, Thanks so much Jay! ☺️

Brought my car from here 8 months ago,
Within a week the engine management light was on. Which indicated a crack and fault with the DPF, after multiple times of calling, taking the car back to them to be "fixed" or "sorted" it continued to come back in the same condition as if it was not touched at all.
After a few month we recieved a letter from ford itself stating that the car had a recall only if it FAILED its MOT after a consultationwith Ford, it was going to cost £2,100 to fix- at this point we was still a few months away from the mot even being due.
So they "ordered" a new DPF for us to be told it will take 1 month for delivery.. low and behold the part never showed....
We called and said they order another DPF and it would take 1 week to come... fast forward to when the "got the part".
They wanted my car instantly and said I would NOT be able to get a courtesy car to cover me for 5 days up to 12 days depending on if anything else went wrong.
After telling them theyve given me a car before for 2 days they continued to say they couldnt give me a car to get us home. Told us to use public transport with 3 children and all the car seats &pushchair.
Car remains in the same state 8 months in, so finance company took over and told me to take the car to ford to be sorted.

AWFUL COMPANY! NOT LOYAL TO CUSTOMERS!!!!

Jay was great, really informative