1 Stop Car Sales Reviews 

90
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were unhappy with their experience overall. People frequently described dealing with unhelpful staff, poor customer service, and severe difficulties when trying to resolve complaints or reach management. Buyers also encountered unexpected mechanical faults, hidden charges, and long, frustrating battles to secure rightful refunds after returning defective vehicles. Some reviewers were happy with the helpful and friendly staff who assisted them throughout their vehicle purchase. Consumers also mentioned finding a great selection of reliable cars that matched their original expectations and descriptions. Others appreciated the straightforward buying process and noted that team members were welcoming during test drives.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Service

Reviewers mention ambiguous feedback about service, with opinions sharply divided. Some consumers report a... See more

Staff

Consumers find staff to be ambiguous, experiencing both exceptional assistance and concerning... See more

Customer service

Clients share negative opinions on customer_service, frequently describing the support as appalling and... See more

Refund

People report negative experiences with refund, highlighting significant frustration and delays in getting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I sincerely hope anyone reading this review takes note of my experience and will heed my words to save themselves from dealing with the worst dealer I have ever experienced. Remember, there is a rea... See more

Rated 1 out of 5 stars

Cars been back 3 times for repair and everytime the car comes back theres somthing else wrong with it now they are refusing to give me full refund and to have the car back the whole team dont know wha... See more

Rated 1 out of 5 stars

Brought my car from here 8 months ago, Within a week the engine management light was on. Which indicated a crack and fault with the DPF, after multiple times of calling, taking the car back t... See more

Rated 1 out of 5 stars

Bought a used Audi Q5 beginning of November trading my Audi Q5 for the part exchange. The deal I was given both the asking price and the part exchange valuation were quite good as was the service I... See more


Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer

Written by the company

Amazing deals on wheels! Your Next car in 1 Stop.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.4

All reviews

(90)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Very professional and greeted with a warm welcome. The staff were helpful and knowledgeable which put our minds at ease.  They also helped us to get an affordable finance plan that we were comfortable with. We are thrilled with our new car and can honestly say that our expectations were met. We wouldn't hesitate to purchase again in the future and would highly recommend this company to friends and family. It was well worth traveling from London. Thanks, guys you were amazing!

August 4, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this car dealership

Avoid this car dealership. I placed a deposit on the white Q7 and when i came to pay the balance they added a £399 Admin fee! for what? They couldnt tell me. I said if you want the sale ill buy but i wont pay an additional admin fee that was not discussed or agreed. they said fine and kept my deposit. Avoid these people.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and informative

I recently bought a BMW M Sport 1 Series. I travelled all the way from North Wales and was not disappointed. It was exactly as advertised, in great condition, very low milage and an excellent drive. The car was valeted imacculately and the service was friendly, knowledgeable and informative.

March 27, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant little garage

Brought a fiat 500 of them as a first car and Ash was brilliant. Delivery was brilliant and on time as well. Overall superb little garage.

November 7, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t use this company

Absolutely dreadful bought car and was told need to pay today to have delivered Thursday waited in all day Thursday and get a message about a family bereavement so won’t be coming but will definitely be there before 8pm Friday. Wait in friday get a message around 5:30 car now has a fault light that has just come on! On the next message says the fault light came on yesterday driving back asked for refund was told it had been done it hadn’t then told to wait 30 minutes still nothing asked for copy of bank transfer still nothing so now £9281 missing from my bank account police will be getting involved.
Use anybody other than these rogue traders

August 7, 2021
Unprompted review
Rated 5 out of 5 stars

Helpful, courteous and professional

Professional is the word that comes to mind, I saw a couple of other dealerships that day who just ame across as "salesy" and tried to hide a few things.

I specifically dealt with Ash, who was very upfront, knowledgable about the car and the best ways to protect myself against any faults etc, and even helped me tax it!

Very highly recommend 1Stop as a reputable dealership with good cars, and even better staff to help your purchase

Thanks again!

July 2, 2021
Unprompted review

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