The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more
Company replied
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See what reviewers are saying
We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more
Company replied
I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more
Company replied
I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more
Company replied
Company details
Written by the company
1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.
Contact info
2 Birdwood Close, CR2 8QG, South Croydon, United Kingdom
- 020 8773 2222
- sales@1stopinsurance.com
- 1stopinsurance.com
4.7
Excellent
829 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service…will use again
Helpful and patient on both occasions I spoke to a person about our new insurance. Knowledgeable and not pushy.
May 26, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we really do try hard to deal with people as we would want to be dealt with. We are friendly and always willing to go above and beyond to keep our clients coming back year on year.
House Insurance
Richard answered the call promptly and dealt with the matter in hand efficiently and reported back with the insurance documents the same day. As always I am very pleased with the service I receive for both house and car insurance.
May 24, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for your review and loyalty over so many years. As a company we try to source the most competitive premiums we can for our clients and back this up with a consistent friendly, first class service.
1Stop Insurance are amazing
1Stop Insurance are amazing; they handle my incompetence and fiddling about fantastically.
May 25, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We are happy to help as much or as little as required and we are all experts at something. Yours may be equipment repair ours is insurance. Thanks for your review.
Extremely responsive and helpful with…
Extremely responsive and helpful with any queries
May 18, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Glad to have been of assistance to you again this year for your Professional Indemnity insurance needs. We are always happy to help clients as efficiently as possible.
Excellent service
1 stop always give me excellent advice and take the time to explain any questions I have.
May 16, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Always happy to answer clients questions as we are here to make sure our client understand the cover they are getting. Many thanks for your loyalty.
As always excellent service
May 9, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Keith, many thanks for your review and it is good to see that our general insurance has the usual excellent service we pride ourselves on offering every year.
First rate service
Richard and the staff are excellent at providing good advice, with patience, kindness and understanding. Overall an excellent service for insurance.
May 4, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for you kind words and it is grea to hear our service excellence and advice are appreciated. We hope we can be of service to you for many more years to come.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we hope our service will continue to be acceptable as you have been la loyal customer to us for nearly 20 years
Great service and attention to detail
Great service and attention to detail. Been with 1 Stop Insurance for many years. Got good insurance policy for excellent price.
April 24, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
We believe in first class service at all times and thak you for your loyalty.
We find One Stop very helpful and always prepared to ensure we get the best deal.…
We find One Stop very helpful and always go that extra step to ensure we are presented with a good insurance at a good price. One Stop do all the research on our behalf.
April 25, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks and we always try to look at as wide a range of insurers as we can BUT always make sure those insurers, like us, will give our clients only 1st class service and cover
You only need this One Stop
One Stop provide the very best advice, value, and follow up. We have used them for years and have no reason whatever to stop any where else. Peter
April 26, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for th eloyalty and we will always try to maintain the same level of service excellence and customer care that we have had since the founding of the business over 38 years ago.
I needed to increase my amount of…
I needed to increase my amount of public liability cover to attend an exhibition and my account manager Anna Wilkinson was excellent and arranged this all for me. It was quick and easy, very professional service.
April 19, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Happy to have been able to help and that our service is up to its usual 1st Class level. Many thanks for the review.
Very efficient and great communication…
Very efficient and great communication throughout.
April 14, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We really do try to save our clients time and money where we can without compromising cover.
Richard and team are extremely…
Richard and team are extremely efficient in looking after commercial needs ...from remininder prompts at appropriate times for renewal, to answering any questions and making payment easy...
Highly recommended - competitive quotes & peace of mimd.
April 12, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the kind words. We really do try to care for our clients and back it up with efficiency and service so its good to know it is appreciated.
Excellent Service
Always an excellent service from 1Stop Insurance. They are very helpful, always willing to answer any questions about our insurance needs and cover, however small. We really value them doing the research to find the best, most competitive insurance for us and their expert knowledge. We have used them for many years and are very appreciative of the service they provide.
March 29, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and recognition of the lengths we go to in order to give our clients only the best service and cover we possibly can. Thanks too for your loyalty as it is valued.
Exceptional Service
Exceptional personal service and attention to detail.
Always a real person available to talk to.
Knowledgeable friendly staff.
March 1, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are glad our usual levels of care continue to impress.
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks. We do try to make thigs as clear as possible.
As always the team are great to deal…
As always the team are great to deal with, know their products and keep you informed on the policy you purchase. They reply to your queries and they get back to you as they promised. Great team. :)
March 29, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the comments. We really do try to treat our clients as we would want to be treated ourselves so many thanks for your loyalty.
I’ve used 1stop insurance since 2016
I’ve used 1stop insurance since 2016, they’ve always been super helpful with renewals, better offers and are very responsive. Any time I need help or have questions, they are always there to help. They are also very fast in getting policies and quotes across. I would recommend !
March 31, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Many thanks for the review and we are glad you have consistently found our products and service first class.
Great service for my travel policy
I needed a Holiday Insurance Policy but was aware that costs had risen considerably since my previous use of such policies. 1Stop had serviced my needs in the past so I was expecting the same level of service. Nothing was too much for Sally when requesting separate quotes for single trip and annual multi-trip policies. Details were taken in a timely manner and details were sent to me by email. I was somewhat alarmed at the cost but realised that at my age, there is an age premium, medical premium and tax which added considerably to the cost. I settled for a single trip policy on this occasion, and I am pleased with the policy and the service received.
March 8, 2023
Unprompted review
Reply from 1Stop Insurance - part of Adler Fairways
Glad we could be of assistance to you and that the level of service was up to our usual 1st class level.
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